• Contact past due customers, communicating professionally and persistently to facilitate resolution. • Negotiate payment plans, hardship plans and settlements within established parameters for customers unable to pay their full balance. • Handle escalated calls and complex account investigations, applying sound judgment to resolve issues and deliver a high quality customer experience. • Maintain accurate and up to date customer records, ensuring all account information and status changes are properly documented. • Meet or exceed department performance targets through organized, proactive, and effective collections efforts. • Provide peer feedback and support to internal and BPO team members, contributing to a culture of continuous improvement and shared accountability. • Assist with onboarding and training of new team members, leveraging subject matter expertise to reinforce processes and best practices. • Serve as a first-line resource for workflow questions, troubleshooting, and escalations from peers. • Assist with drafting and updating Standard Operating Procedures (SOPs) to reflect current processes, ensuring documentation is accurate, accessible, and easy to follow. • Identify and surface process improvement opportunities to the Team Lead, contributing ideas that improve efficiency, compliance, and customer experience. • Maintain strong working knowledge of all collections systems, tools, and workflows to serve as a reliable SME for the team.

Role Description This Revenue Cycle Specialist III works under general supervision and follows established practices, policies, and guidelines of Revenue Cycle Management supporting Professional Fee billing and collections. Duties include but are not limited to: - Reviewing and submitting claims to payors - Performing account follow-up activities - Updating information on patient accounts - Reviewing and processing credits - Posting payments and account reconciliations Positions at this level require expert knowledge, skill, and proficiency in CS-Link functions and multi-specialty areas of the revenue cycle. Incumbents have expert knowledge and understanding of: - Regulatory requirements - Payor contracts - CSHS policies governing billing and collections Incumbents are expected to: - Research, analyze, and resolve complex cases and problem accounts with minimal assistance - Serve as a technical resource (subject matter expert) to others - Act in the absence of the lead and/or supervisor - Be cross-trained in other revenue cycle functions and provide back-up coverage Develops and maintains excellent working relationships with Cedars-Sinai Clinical Departments, external clients, and patients, performing duties that include: - Identifying, analyzing, resolving, and responding to client inquiries, concerns, and issues - Following up on accounts to ensure resolution - Responding to patient, insurance company, and other authorized third-party inquiries Makes recommendations for improved operational processes so that billing information is received from client groups in a timely and accurate manner. Keeps informed if rules and regulations affect coding and reimbursement by maintaining current CPT and ICD-10 knowledge of assigned areas for accurate assessment of charge review. Creates manual invoices and follows up for payment. Directs billing to the correct entity (Vision Plan, Personal Family, or Non-Covered). Distributes payments to avoid inaccurate billing to patients. Identifies possible coding deficiencies through charge/medical record review and coordinates coding review to ensure accurate charge capture, enhancing third-party reimbursement and minimizing audit liability. Attends huddles as requested and participates in group problem-solving. Escalation of fee schedule discrepancies and system errors. Approved Remote States: Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon, Texas Qualifications - Expert knowledge of Revenue Cycle Management - Proficiency in CS-Link functions - Understanding of regulatory requirements and payor contracts - Ability to research and resolve complex cases - Strong communication skills Requirements - Experience in Professional Fee billing and collections - Knowledge of CPT and ICD-10 coding - Ability to maintain excellent working relationships - Experience in analyzing and resolving billing issues Benefits - Health care - Paid time off - 403(B) plan

Role Description Bring your passion to Texas Health so we are Better + Together. Work Location: Texas Health Corporate, 612 E. Lamar Blvd., Arlington, TX 76011 Work Hours: Full Time Days (8:00am-5:00pm) for 40 hrs/week (remote work allowed at manager's discretion) Department Highlights: - Gain a sense of accomplishment by contributing to a teamwork environment. - Receive excellent mentorship, comprehensive training, and dedicated leadership resources. What You Will Do: - Receivables Management Collections - Verify validity of account balances by researching, reviewing, and ensuring accuracy of payment and adjustment posting. - Takes initiative to resolve accounts with and without supervision. - Contact payors, networks, patients, employers, and other responsible parties to acquire timely and accurate/expected payment on assigned Accounts Receivable inventory. - Take necessary steps needed to acquire and provide information needed for claims that have a zero payment. - Use payor-specific contract terms to resolve claims that are in process or have a payment variance. - Refer claims that have a clinical denial to the Denials team for review and follow-up. - Prepare appeal letters to dispute payor denials when appropriate. - Process &/or request rebills and other system actions, as needed. - Understand and apply appropriate system discounts. - Enter all communications regarding patient accounts in the host system. - Accounts should be worked daily, with an emphasis on quality and resolution. - Worklists should be stratified to ensure high dollar and/or aged accounts are the top priority, with the overall goal of resolving assigned inventory each week. - Works toward department goals and visions as an individual and as a team player. - Meet, and maintain, quality and productivity performance metrics set forth by applicable leadership. - Maintain proficiency in the host system. - Receivables Management related to Financial Assistance PAR II’s - Review financial assistance application for completion prior to processing. Determines if application is complete. If incomplete, requests additional documents from consumer by phone, mail, or email following HIPAA privacy guidelines. - Documents, receipt of application in system and creates a Case in Financial Assistance Module. Uses appropriate activity code in Epic to ensure productivity is accurate. - Review incoming applications received by mail, email or MyChart, to determine if all the required information was submitted. If incomplete, requests additional documents from consumer by phone, mail, or email following federal HIPAA regulations. - Processes accounts timely, according to age, and consumer request. Uses appropriate activity code in Epic to ensure productivity is accurate. - Prepare and mails all approval/denial letters. Prepares documents for scanning, removes non-essential information from packets to protect consumers financial information. Focus on Service - Provide excellent service when dealing with payors, patients, employers, management, hospital staff and other parties within and outside of THR. - Communication should be clear, concise, and professional. - Requests should be addressed timely, with the goal of completion within 3 days to avoid delinquency. - Requests deemed as "escalated" should receive immediate attention. Payor Issues - Identify and resolve problems related to payor contracts and reimbursement in a timely manner. - Inform Business Operations Supervisor, Manager and/or Payor Champion of any potential trends that might delay accurate payment (via appropriate mechanism - spreadsheet, email, etc...) - Recommend accounts for placement with an outside collection/legal vendor when appropriate resolution is not obtained timely. Compliance - Compliance with THR policies and procedures. - Complies with all applicable regulations with the operating systems, entity, and system policies and procedures. - Complete assigned tasks in a timely and effective manner. - Maintain up-to-date knowledge of local, state, and federal guidelines for communication and collections. Qualifications - Education: H.S. Diploma or Equivalent Req - Experience: 2 Years Healthcare Revenue Cycle Accounts Receivable Experience, healthcare or related organization. Req - Skills: - Computer skills required in advanced word processing, spreadsheets, and graphic skills. - Ability to organize and coordinate workflow as well as meeting deadlines. - Must possess excellent communication, problem solving documentation, training and customer service skills. - Must be familiar with organizing, managing workflow and ability to absorb and retain details. - General knowledge of medical and insurance terminology required. - Experience in Epic preferred. Requirements - Supervision: Individual Contributor - ADA Requirements: - Extreme Heat 1-33% - Extreme Cold 1-33% - Extreme Swings in Temperature 1-33% - Extreme Noise 1-33% - Working Outdoors 1-33% - Working Indoors 67% or more - Mechanical Hazards 34-66% - Electrical Hazards 1-33% - Explosive Hazards 1-33% - Fume/Odor Hazards 1-33% - Dust/Mites Hazards 1-33% - Chemical Hazards 1-33% - Toxic Waste Hazards 1-33% - Radiation Hazards 34-66% - Wet Hazards 1-33% - Heights 1-33% - Other Conditions 1-33% - Physical Demands: Sedentary

Title: Collections Rep II Location: DE, PA, MD, VA, NC, FL, US Job Description: This position requires knowledge of billing and collection processes and is responsible for processing customer credit inquiries, approving credit terms and evaluating past due customer accounts in an effort to reduce aging receivable balances. To enhance best practices and ensure our customers receive exceptional customer service, this position will establish, implement and monitor credit and collections activities, policies and procedures. Additionally, this position is expected to provide timely and accurate information to internal and external customers, provide administrative support and training to other departments. What you’ll be working on… - Maintain current knowledge of the Fair Credit Reporting Act, Fair Debt Collection Act, Fair Credit Billing Act, and state and federal laws and regulations applying to credit and collection activities - Weekly/Monthly review, analysis to identify customer accounts to be sent to the collection agency - Monitor and analyze accounts receivable reporting to identify and prioritize necessary actions, corrections or communications - Evaluate and execute follow-up if further action is required - Address delinquent accounts in an ethically responsible manner by balancing the customer experience with minimizing loss - Protect confidential information and exercise fairness when dealing with people - Prepare, analyze and distribute daily, weekly and monthly reports that track the effectiveness of the collection process - Document and maintain credit and collections processes and procedures manual - Provide support, assistance and guidance to district offices - Responsible for automated outbound calling process, notifying customers of past due balances and potential disconnection - Process weekly/monthly collection agency and automated calling service payments - Review, monitor and execute on account bad debt write-offs - Partner with collection agency regarding accounts for which legal action will be taken - Negotiate settlements on bankruptcies when applicable and follow through with necessary adjustments and notations on the account - Refer/assist customers to public energy assistance programs when applicable - Drive all collection activities outside the district responsibilities - Promote and demonstrate the importance of understanding customer needs and concerns while maintaining a professional attitude and appearance - Demonstrate appropriate decision making related to deposits, payment arrangements, collections and other billing and/or customer service related issues - Search for and present ideas to improve processes and procedures that maintain accuracy while improving efficiency and production - Participate in process improvement projects and support the team in implementing changes - Perform duties in a self-directed manner - Perform necessary duties in the absence of the manager - Support the goals and objectives of the respective business unit and the Company’s vision and mission - Establish a good working relationship with other Company departments as well as organizations outside of the Company - Perform all other duties as assigned by: - Director of Administration - Act, and state and federal laws and regulations applying to credit and collection activities Who you are... Education: Associates Degree required or 1+ years of work experience Related Experience: - At least two (2) years of credit and collections experience preferred - Experience with, but not limited to, ADDs and Excel is preferred - Knowledge of policies and procedures pertaining to the Company and the propane industry - Excellent written and oral communication skills - Strong organizational, interpersonal, problem solving and time management skills - Must be flexible, detail oriented and have the ability to juggle several job functions simultaneously - Must be a team player with a willingness to assist with special assignments - Requires the ability to adapt to change and learn new technologies, equipment and software upgrades What makes us great At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships. Benefits/what’s in it for you? -Flexible work arrangement -Competitive base salary -Fantastic opportunities for career growth -Cooperative, supportive and empowered team atmosphere -Annual bonus and salary increase opportunities -Endless wellness initiatives and community events -Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE! -Paid time off, holidays and a separate bank of sick time! Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, disability or veteran status, among other factors.