Role Description As a Strategic Account Manager on our Thailand team, you'll be the trusted partner that our largest and most complex customers rely on to get the most out of Cloudbeds. You'll manage a focused portfolio of high-value properties across Thailand, bringing deep hospitality expertise and a consultative approach to every interaction — from strategic business reviews to on-site property visits. - Manage a focused portfolio of Cloudbeds' largest and most complex hotel customers in Thailand. - Build deep, trust-based relationships with senior hotel stakeholders through regular touchpoints, strategic business reviews, and on-site property visits. - Drive net dollar retention by identifying upsell and expansion opportunities and implementing proactive churn reduction strategies. - Act as a true strategic partner, leveraging your hospitality expertise to provide tailored recommendations. - Manage complex customer escalations and collaborate cross-functionally with Support, Sales, and Product teams. - Analyze customer data and usage trends to identify opportunities for deeper product adoption. - Gather and synthesize customer feedback and requirements, communicating insights internally. - Conduct regular on-site visits to customer properties across Thailand. Qualifications - 7+ years of hospitality industry experience in senior operational or commercial roles. - Advanced understanding of hotel operations and commercial strategy. - Deep experience in the Thai hospitality market. - Exceptional communication with executive presence and credibility. - Fluent in Thai with strong English communication skills. - Track record of managing complex, high-value customer portfolios. - Ability to learn and understand technology platforms. Requirements - Experience with SaaS platforms or hospitality technology. - Familiarity with Salesforce or similar CRM and account management tools. - Based in or with significant market experience in Phuket or other key Thai resort markets. Benefits - Remote First, Remote Always. - PTO in accordance with local labor requirements. - Monthly Wellness Fridays - enjoy an extra long weekend every month. - Full Paid Parental Leave. - Home office stipend based on country of residency. - Professional development courses in Cloudbeds University. - Access to professional development, including manager training and upskilling.

Role Description As a Strategic Account Manager on our Thailand team, you'll be the trusted partner that our largest and most complex customers rely on to get the most out of Cloudbeds. You'll manage a focused portfolio of high-value properties across Thailand, bringing deep hospitality expertise and a consultative approach to every interaction. - Manage a focused portfolio of Cloudbeds' largest and most complex hotel customers in Thailand. - Build deep, trust-based relationships with senior hotel stakeholders through regular touchpoints, strategic business reviews, and on-site property visits across Thailand. - Drive net dollar retention by identifying upsell and expansion opportunities and implementing proactive churn reduction strategies. - Act as a true strategic partner, leveraging your hospitality expertise to provide tailored recommendations. - Manage complex customer escalations and collaborate cross-functionally with Support, Sales, and Product teams. - Analyze customer data and usage trends to identify opportunities for deeper product adoption. - Gather and synthesize customer feedback and requirements to help shape the future direction of the Cloudbeds platform. - Conduct regular on-site visits to customer properties across Thailand, traveling locally on a monthly basis and inter-city at least once per quarter. Qualifications - 7+ years of hospitality industry experience in senior operational or commercial roles. - Advanced understanding of hotel operations and commercial strategy. - Deep experience in the Thai hospitality market with a strong grasp of regional customer expectations. - Exceptional communication with executive presence and the ability to influence effectively. - Fluent in Thai with strong English communication skills. - Track record of managing complex, high-value customer portfolios. - Ability to learn and understand technology platforms and translate technical concepts into practical recommendations. Requirements - Experience with SaaS platforms or hospitality technology. - Familiarity with Salesforce or similar CRM and account management tools. - Based in or with significant market experience in Phuket or other key Thai resort markets. Benefits - Remote First, Remote Always. - PTO in accordance with local labor requirements. - Monthly Wellness Fridays - enjoy an extra long weekend every month. - Full Paid Parental Leave. - Home office stipend based on country of residency. - Professional development courses in Cloudbeds University. - Access to professional development, including manager training, upskilling, and knowledge transfer.

Role Description We’re looking for a Senior Account Manager to take ownership of a high-impact portfolio, balancing established accounts with emerging opportunities, and driving both retention and meaningful expansion. - Portfolio of 50–100 customers across different sectors and use cases - Reporting to the Commercial Director - Working cross-functionally with Product and Customer teams This is a high-ownership role for someone who can manage complexity, build strong relationships, and translate customer engagement into long-term commercial growth. What success looks like - Strong renewal performance across your portfolio - Expansion of accounts through increased adoption and new use cases - Deep, multi-threaded stakeholder relationships - Clear visibility of growth opportunities across your accounts - Customers who see you as a trusted partner, not just a supplier What you’ll be doing You’ll own a diverse portfolio of customers at different stages of maturity, from established, high-value accounts to newer customers with significant growth potential. Your focus is to increase the value each customer gets from Shortlister over time and ensure that translates into retention and expansion. - Own and develop a portfolio of 50–100 accounts - Build relationships with stakeholders across operational and strategic levels - Identify and drive expansion opportunities across teams, use cases, or regions - Lead structured check-ins and value-led conversations - Manage renewals and commercial discussions with confidence - Act as the voice of the customer internally - Navigate ambiguity as customer priorities evolve - Maintain clear account plans and pipeline visibility This is not a reactive role. You’ll be expected to lead accounts forward and create momentum. About you - You’re proactive, commercially minded, and comfortable operating without a fixed playbook. - You likely have experience in SaaS account management, owning and growing customer relationships. - You can demonstrate a track record of retention and expansion. - You are confident managing a sizeable portfolio without losing depth. - You build credibility with a wide range of stakeholders. - You are naturally curious about how organisations operate and create value. - You are comfortable leading commercial and ROI-driven conversations. - You stay effective when priorities shift or information is incomplete. - You communicate clearly and confidently. - You take ownership and follow through. Experience working across multiple sectors or use cases is beneficial. Benefits - Ownership of meaningful customer relationships - Direct access to leadership and influence over how we grow accounts - Input into product direction through customer insight - Flexible, UK-based working - The opportunity to grow as the business scales If you’re someone who can navigate complexity, spot opportunity early, and turn strong relationships into commercial growth, we’d love to hear from you.

Role Description Perch helps Canadians make smarter mortgage decisions. We're a digital mortgage platform with a nationally licensed brokerage, our own private mortgage fund, and a growing product team that ships fast. Now we're expanding our growth engine, and we're looking for a Product Manager to lead it. You’ll own the surfaces of Perch that reach into the outside world: - Partner integrations and APIs - CRM tooling - Realtor and partner portals - Client-facing experiences In this role you'll scope, prioritize, ship, and measure, working closely with engineering, design, and partners. You'll bring your growth instincts to the work, identifying where the acquisition, conversion, and retention levers are and the judgment to prioritize them. You'll ship with AI, using it to prototype ideas, synthesize research, and automate workflows. Qualifications - 5–8+ years as a Product Manager with a track record of owning a roadmap, writing requirements, and shipping with engineering teams. - Technical fluency: comfortable reading API documentation, understanding data models, evaluating platforms, and managing system integrations. - Experimentation discipline: fluent in analytics and hypothesis-driven decision-making. - Vendor and stakeholder management: experience managing external vendors, contractors, or agency relationships. - Strong communication: excellent writing, clear prioritization, and the ability to bring structure to ambiguity across cross-functional teams. Requirements - Legally eligible to work in Canada and available during North American business hours. - AI-native working style: daily use of AI tools for prototyping, optimizing, and experimenting. - B2B2C, platform, or partner product experience: shipped APIs, portals, CRMs, or integration surfaces. - Fintech, mortgage, or financial services exposure: understanding of regulated environments. Nice-to-Have - Familiarity with Intercom, Segment, Mixpanel, or similar lifecycle and analytics platforms. - Experience leading a website build or migration (Webflow, headless CMS, or similar). - Understanding of SEO, content marketing, or social distribution. - Startup or scale-up experience balancing strategic thinking with hands-on execution. - Exposure to agentic search, AI-driven discovery, or emerging distribution channels. Benefits - Fully remote, flexible hours. - Influence over the shape of a new team. - Mentorship from Senior Product Experts and Industry Leaders invested in your growth. - Opportunity to help Canadians navigate significant financial decisions.