Shortlister

Role Description We’re looking for a Senior Account Manager to take ownership of a high-impact portfolio, balancing established accounts with emerging opportunities, and driving both retention and meaningful expansion. - Portfolio of 50–100 customers across different sectors and use cases - Reporting to the Commercial Director - Working cross-functionally with Product and Customer teams This is a high-ownership role for someone who can manage complexity, build strong relationships, and translate customer engagement into long-term commercial growth. What success looks like - Strong renewal performance across your portfolio - Expansion of accounts through increased adoption and new use cases - Deep, multi-threaded stakeholder relationships - Clear visibility of growth opportunities across your accounts - Customers who see you as a trusted partner, not just a supplier What you’ll be doing You’ll own a diverse portfolio of customers at different stages of maturity, from established, high-value accounts to newer customers with significant growth potential. Your focus is to increase the value each customer gets from Shortlister over time and ensure that translates into retention and expansion. - Own and develop a portfolio of 50–100 accounts - Build relationships with stakeholders across operational and strategic levels - Identify and drive expansion opportunities across teams, use cases, or regions - Lead structured check-ins and value-led conversations - Manage renewals and commercial discussions with confidence - Act as the voice of the customer internally - Navigate ambiguity as customer priorities evolve - Maintain clear account plans and pipeline visibility This is not a reactive role. You’ll be expected to lead accounts forward and create momentum. About you - You’re proactive, commercially minded, and comfortable operating without a fixed playbook. - You likely have experience in SaaS account management, owning and growing customer relationships. - You can demonstrate a track record of retention and expansion. - You are confident managing a sizeable portfolio without losing depth. - You build credibility with a wide range of stakeholders. - You are naturally curious about how organisations operate and create value. - You are comfortable leading commercial and ROI-driven conversations. - You stay effective when priorities shift or information is incomplete. - You communicate clearly and confidently. - You take ownership and follow through. Experience working across multiple sectors or use cases is beneficial. Benefits - Ownership of meaningful customer relationships - Direct access to leadership and influence over how we grow accounts - Input into product direction through customer insight - Flexible, UK-based working - The opportunity to grow as the business scales If you’re someone who can navigate complexity, spot opportunity early, and turn strong relationships into commercial growth, we’d love to hear from you.