Lead Operations Analyst United States Virtual Full time R-112329 The Lead Operations Analyst analyzes current and future processes to promote operational effectiveness through strategies such as standardization, improvement, simplification, or discontinuation. It also supports the implementation and maintenance of systems and procedures across various departments and provides personnel with training on their use. Depending on the area of focus, the role may also involve evaluating organizational functions and structures to prevent overlapping or duplication. Additionally, it coordinates proposed policies, procedures, systems, forms, and reports across departments to ensure alignment and consistency. A core aspect of this role is cross-functional collaboration with process owners, product owners, business stakeholders, and staff to deliver an intuitive, high-impact solution and output.   Job Responsibilities Operational Analytics and Monitoring (50%) - Analyze end-to-end operational data to identify performance trends, inefficiencies, risks, and improvement opportunities. - Conduct structured research and process reviews, including system analysis, information gathering, and stakeholder interviews, to understand root causes and operational challenges. - Support transformation initiatives by contributing to end-to-end process maps, workflow designs, and analytical deliverables that guide improvement decisions. - Develop and refine new or existing processes through work studies, process mapping, and the application of quality and continuous improvement methodologies. - Create and maintain operational reports, dashboards, and documentation that inform leadership decisions and support ongoing process improvement. - Ensure cross-departmental consistency and scalability by developing and implementing standardized processes, protocols, and operating procedures. - Design and execute data collection strategies, leveraging internal systems, databases, and third-party platforms to gather reliable operational intelligence. - Prepare, clean, and transform large datasets, applying analytical techniques to generate meaningful insights that support strategic and operational decisions. Continuous Process Improvement (50%) - Organize and facilitate collaborative discussions with various parties to develop and/or update process flows for new and existing operations, creating a baseline of best practices that can be utilized across related programs and ensuring consistency. - Proactively identify opportunities in processes and work to lead the development of solutions and the resolution to improve efficiency. - Serves as a consultant to various stakeholders in the business or organization, assisting with evaluating, planning, and implementing improvements in business processes and practices. - Assessment of operational failure to determine preventative measures for control deployment - Provide front-line support for internal operational applications, including troubleshooting user issues, resolving access problems, and coordinating with IT or vendor partners when system-level support is required. Basic Qualifications - 5 + years of professional experience in the fields of process improvement, analytics, and/or reporting. - Experience in analyzing data and making strong recommendations based on findings for process improvements. Other Requirements: - Strong analytical and problem-solving skills, with the ability to think strategically and creatively to develop innovative solutions - Strong project management skills with the ability to manage multiple projects and priorities simultaneously. - Experience with prioritizing tasks with shifting deadlines, working on multiple projects simultaneously, and working independently while still meeting objectives. - Experienced visualization techniques, including visual storytelling with data and understanding of business needs and processes. - Experience in effective and compelling communication to internal and external business partners. What other skills/experience would be helpful to have?  - Salesforce Administration training and/or experience - Six Sigma methodology training. - Experience in Tableau, SharePoint, Excel, SSMS, SQL, Power Automate, PowerPoint, Visio, and Power BI. - Experience in the fields of insurance and mortgage servicing highly preferred - Bachelor’s degree #LI-Remote Pay Range: $64,900.00 - $108,200.00 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Role Description The Head of Case Design is a working leader responsible for the quality, accuracy, and throughput of all proposals produced by the Case Design team. This role combines active, hands-on case work with team oversight, serving as the primary person for complex nonqualified plan designs, including: - Supplemental executive retirement plans (SERPs) - Nonqualified deferred compensation (NQDC) - Employee Benefit Plan offsetting strategies - Charitable Donation Account strategies - Other AFA strategies The Head of Case Design will work closely with advisors seeking guidance on plan structure and proposal strategy. Qualifications - 5 or more years of experience in case design, executive benefits, or advanced nonqualified plan design within a financial services environment - Deep technical expertise in SERPs, nonqualified deferred compensation, and split-dollar life insurance arrangements Requirements - Provide day-to-day oversight, direction, and mentorship for the Case Design team, currently comprising four specialists - Review and approve all proposals, including annual reviews prepared by team members for accuracy and client-readiness - Serve as the escalation point for complex design questions and advisor inquiries - Monitor team workload and prioritize assignments to ensure timely delivery across all cases - Support the professional development of team members through regular feedback, coaching, and skills building - Maintain an active SERP caseload, developing and delivering proposals on a daily basis - Design various plan structures for nonqualified plan designs - Collaborate with advisors and relationship managers to tailor case design to client-specific executive benefit or yield enhancement goals - Serve as a design matter expert for advisors navigating complex case scenarios - Communicate clearly and professionally with both internal stakeholders and external clients on case status, design rationale, and next steps - Establish and enforce quality standards for all case design output produced by the team - Identify workflow inefficiencies and implement process improvements to increase capacity and accuracy - Maintain organized case files, documentation, and tracking in alignment with AFA systems and protocols Benefits - Familiarity with carrier illustration software and platforms - Experience in a high-growth, lean financial services environment - Demonstrated experience managing or leading a team in a production or analytical environment - Strong understanding of executive benefit funding vehicles, including life insurance product mechanics - Excellent written and verbal communication skills; ability to present complex plan designs clearly to advisors and clients - High attention to detail with a track record of producing accurate, client-ready deliverables under deadline

Role Description Are you a BCBA looking for the flexibility of remote work without giving up clinical impact? At Centria Autism, our Telehealth BCBAs lead in-home ABA services virtually—partnering with families and technicians to bring compassionate, high-quality care directly into clients’ homes. Whether you’re balancing location needs, family priorities, or a new phase of life, Centria’s virtual model gives you the support and tools to stay connected, effective, and fulfilled in your role. - Criteria for the Telehealth BCBA role includes periodic travel to the market (travel expenses paid by Centria!). Compensation & Incentives - Earn a base salary of $83,000–$93,000, plus weekly and monthly bonus opportunities (typically averaging $1,000/month). Benefits - Flexible, Purposeful Work: Work from home while leading in-home ABA services across multiple locations, ensuring access to care for families in need. - Tech That Works for You: Our proprietary CareConnect platform makes remote supervision, programming, documentation, and progress monitoring seamless and intuitive. - Assent-Based Care, Anywhere: Support in-home teams using Practical Functional Assessment, Skills-Based Treatment, and assent-based practices, delivered in natural environments that support generalization. - Real Work-Life Balance: Predictable caseloads, manageable schedules, and dedicated support teams mean no last-minute chaos and no burnout. - You're Never Alone: With layered support from Clinical Directors, Area Clinical Directors, and our Clinical Excellence Team, you'll always have someone in your corner. - No Operational Headaches: We handle the logistics. From scheduling to onboarding of technicians, our operations team keeps everything running smoothly behind the scenes. - Career Growth on Your Terms: Whether you're mentoring the next generation of BCBAs, leading clinical training, or stepping into leadership, we support your growth. - We Invest in You: From CEU stipends and paid CEU days to exclusive internal training events, we’re serious about keeping you sharp—and helping you level up. - Perks That Actually Matter: Annual, all-inclusive vacation for two, early wage access, a company car or mileage reimbursement, and full benefits. - No Non-Compete: We don’t believe in holding people back. If we’re not the right long-term fit, you’ll still leave better prepared for your next step. Your Role & Impact as a BCBA - Deliver high-quality clinical oversight for in-home ABA services via telehealth. - Provide remote coaching, supervision, and support to Behavior Technicians in the field. - Develop and implement assent-based, individualized behavior plans following ABA principles. - Lead virtual family training sessions to reinforce strategies and drive consistency. - Maintain high-quality clinical services through regular supervision and data-driven decision-making. At Centria, you’re not just a BCBA - you’re a clinical leader, a mentor, and a changemaker. If you’re ready to grow your career without sacrificing your values, apply today and join a team that invests in your clinical excellence! Centria is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Role Description Conduct application testing and provide database management support. - Create and maintain documentation as necessary for operational and security audits. - Analyze and route issues into ticketing systems. - Update and close tickets in a timely manner. - Establish new users and manage access levels. - Follow maintenance protocols to ensure systems are secure and ready for users. - Maintain and troubleshoot devices, systems, hardware, and software. Company Description The University of Memphis is a leading, student-centered, urban public R1 research institution located in Memphis, Tennessee, on 1,160 acres. The University serves a population of nearly 20,000 students and 2,500 employees, including more than 1,000 full-time faculty members. - The University offers bachelor’s degrees in more than 230 areas of study. - Master’s degrees in more than 50 subjects. - Doctoral degrees in 26 disciplines. - Supported an institutional record of more than $100 million in research awards for FY24. - Has an operating budget of close to $500 million.