• Lead end-to-end design, configuration, and implementation of ServiceNow WSD modules including Workplace Case Management, Space Management, Move Management, Visitor Management, and Asset Management. • Conduct persona workshops to capture requirements, validate workflows, and define user experience expectations across cross-functional stakeholder groups. • Configure preventive maintenance strategies, service catalogs, and work order management processes; develop and implement AutoCAD-driven space management configurations including floorplan imports, space assignments, and occupancy analytics. • Design and build multi-persona analytics dashboards and reporting, integrating WSD capabilities across facilities, physical assets, space planning, and move management into a cohesive workplace solution. • Serve as the recognized WSD subject matter expert, partnering with senior federal managers and executives to provide strategic direction and validate enterprise platform approach through strategy sessions, assessments, and design reviews. • Assess the operational and functional baseline of client organizations, evaluate platform gaps, and define modernization roadmaps that align WSD capabilities with agency mission and cross-functional goals spanning facilities, HR, IT, and security. • Develop and maintain configuration documentation and SOPs; support organizational change management by identifying training needs, designing adoption strategies, and coaching client teams on WSD capabilities. • Mentor and provide technical guidance to more junior ServiceNow developers and functional analysts on WSD best practices and federal delivery standards.

• Design, develop, and deliver robust ServiceNow solutions for enterprise clients across the DACH region • Take full ownership of ServiceNow workstreams - plan, prioritize, and drive delivery independently with minimal supervision • Lead projects end-to-end: from initial scoping and solution design through to go-live and handover • Act as the primary technical point of contact for assigned clients, managing expectations and communicating progress proactively • Coordinate with developers, consultants, and client teams to ensure on-time, on-quality delivery • Prepare and deliver structured presentations to senior client stakeholders — including architecture overviews, sprint reviews, and solution demonstrations • Create high-quality documentation and deliverables: solution designs, architecture diagrams, and implementation reports • Support presales processes by contributing technical input to proposals, RFP responses, and solution concepts • Plan and facilitate process workshops with client stakeholders to capture requirements and define target architectures • Lead and execute Discovery configurations and troubleshooting (patterns, MID Server, credentials, probes/sensors) • Architect and maintain a healthy, well-structured CMDB including IRE, normalization, deduplication, and CMDB Health dashboards • Implement and govern CSDM 5.0 data models — mapping Business Services, Technical Services, Application Services, and supporting CIs

Role Description GovCIO is currently hiring for a Junior ServiceNow Developer to assist in the design, development, and maintenance of mission-enabling applications supporting the U.S. Coast Guard. This is a remote position. As a Junior ServiceNow Developer, you will work within a team environment to deliver functional applications and automated workflows in accordance with the Software Lifecycle Management Plan (SLMP). Core responsibilities include: - Develop and configure applications within the ServiceNow platform, utilizing tools such as Flow Designer, App Engine Studio, and ServiceNow Studio to create solutions that meet mission objectives. - Collaborate with team members to understand business requirements and translate them into functional ServiceNow features, forms, and service portal components. - Support the SDLC by participating in methodologies such as Scrum, Agile, and DevSecOps to ensure consistent platform releases and Update Set deployments. - Assist in troubleshooting and resolving platform issues, including UI Policies, Client Scripts, and Business Rules, as well as addressing functional defects. - Maintain quality standards by applying ServiceNow best practices and "out-of-the-box" development standards to minimize technical debt. - Adhere to security protocols by developing applications that conform to USCG system security requirements, ServiceNow Access Control Lists (ACLs), and federal guidelines. - Support software lifecycle tasks, including technical documentation of ServiceNow configurations and assisting in the migration of legacy processes into the platform. Qualifications - High School with 6 - 9 years (or commensurate experience) - Foundational experience with the ServiceNow platform. - Basic understanding of the SDLC and familiarity with Agile or Scrum methodologies. - Ability to follow technical documentation and security policies in accordance with federal standards. - Strong problem-solving skills with a focus on learning ServiceNow integrations and automated workflows. - Effective communication skills for collaborating within a team-oriented, fast-paced environment. - Clearance Required: Active Secret Clearance Preferred Skills & Experience - Experience or interest in supporting U.S. Coast Guard or Department of Homeland Security (DHS) programs. - Familiarity with ServiceNow’s Automated Test Framework (ATF). - Detail-oriented mindset with a focus on continuous improvement and learning the Common Service Data Model (CSDM). - ServiceNow Certified System Administrator (CSA) or similar platform training. Posted Salary Range USD $85,000.00 - USD $115,000.00 /Yr.

Role Description We are looking for an experienced ServiceNow Solution Architect with a strong development background and deep expertise in ITOM, CMDB, CSDM, and NowAssist to join our growing offshore delivery team based in India. - Design, develop, and deliver robust ServiceNow solutions for enterprise clients across the DACH region. - Work independently and collaboratively with our onshore consultants in Germany and Switzerland. - Responsible for both architectural decisions and hands-on development. - Focus on ITOM, CMDB, and CSDM 5.0 alignment. Qualifications - Certified System Administrator (CSA) – mandatory - Certified Application Developer (CAD) – mandatory - CIS-ITSM – mandatory - CIS-Discovery – mandatory - CIS-DF (CMDB & CSDM) – scheduled/mandatory or demonstrable equivalent expertise - Additional certifications (CIS-Service Mapping, ITIL) are a strong plus Requirements - Expert-level scripting (JavaScript/GlideScript), Flow Designer, REST APIs, Integration Hub, App Engine ServiceNow Development - Hands-on experience with Discovery (patterns, schedules, MID Server, credentials), Service Mapping, Event Management, and Operational Intelligence ITOM - Deep knowledge of CMDB architecture, IRE (Identification & Reconciliation Engine), CMDB Data Manager, Service Graph Connectors, deduplication strategies, and CMDB 360 - Strong familiarity with CSDM 5.0 framework — Business Applications, Technical Services, Application Services, Hosted On relationships, and lifecycle management - Practical experience configuring NowAssist, Predictive Intelligence, or Virtual Agent — AI-powered workflows and case deflection use cases - Experience with REST/SOAP integrations, Integration Hub spokes, and third-party connectors - CMDB Health configuration, ATF (Automated Testing Framework), and instance performance best practices - English: Fluent (written and spoken) - required for daily client and team communication - Hindi: Fluent - required for internal team collaboration Benefits - Fully remote position based in India with flexible working hours - Sponsored trip to Switzerland for an in-person workation with the core team - fully covered - Long-term engagement with a stable, growing company in the DACH region - Exposure to high-quality enterprise projects across Switzerland and Germany - Access to ServiceNow learning resources and certification support - Collaborative team culture - Fair compensation aligned with your expertise and contribution