• Conduct deep-dives with account teams to rapidly understand customer issues, assess level of criticality and impact, and clearly distill problems needing to be solved. • Propose and align the necessary cross‑functional resources required to drive resolution. • Advise account teams on resolution plans, operating models, playbooks, and best practices for issue management. • Act as an internal strategist to identify systemic patterns from customer issues. Partner with cross‑functional teams to recommend playbooks, product, process, or tooling changes. Lead post‑mortems and memorialize lessons to prevent recurrence

• Provides leadership and/or business and technical oversight of assigned configuration segments within the organization • Creates and rolls out policies and procedures associated with assigned configuration segments • Acts as point of contact and has full accountability for a high degree of redundancy and reliability of assigned configuration segment • Identifies best practices for service offerings for all areas of configuration • Prepares periodic budget and adherence for the department • Monitors compliance with Operations procedures and policies and reports findings to Operations leadership • Works with departmental and division management to develop and implement Operations strategies • Establish and monitor operational KPIs, including productivity standards • Develops and administers Operations budget for responsible area

• Lead large, complex projects with broad organizational impact. • Provide direction and oversight across project lifecycles. • Work collaboratively with teams in Tech, IT, and other groups. • Engage with sales production leaders to ensure workstream alignment. • Drive achievement of project success factors by ensuring deliverables meet requirements.

• Manage complex programs and large projects across the full product lifecycle, ensuring alignment with strategic goals and maximizing team outcomes. • Deliver projects on time, within budget, and at quality standards through strong communication, scope management, risk mitigation, and stakeholder engagement. • Optimize resources and processes by developing new workflows, identifying cost savings, and driving continuous efficiency improvements. • Lead cross-functional execution by sequencing dependencies, aligning priorities, and collaborating with product, engineering, and business teams. • Define goals, success criteria, and program metrics, guiding prioritization and structured decision-making that balances technical and business needs. • Track and communicate program performance, surfacing risks, blockers, and organizational friction while supporting rollout of new systems and processes. • Organize and facilitate highly effective meetings for a wide range of audiences, including executive leadership team, all company roadmap updates, cross-departmental updates, and meetings across your product area. • Partner with Legal, Marketing, Sales, and other teams to ensure product readiness and successful Go-To-Market launches. • Facilitate effective meetings at all levels, support program-level process improvements, and embody Digimarc’s values of collaboration, curiosity, and courage. • Manage complex business-focused projects in addition to technical initiatives. • Lead customer-facing projects involving multiple internal and external stakeholders.