• Operate and troubleshoot routing, switching, VPN, firewalls, wireless, load balancers, and DNS/IPAM across production and non-production environments; restore service quickly and document fixes. • Implement changes via established change control processes; perform peer reviews, validations, and post-change health checks; communicate plans, risks, and backout steps. • Participate in incident response (including major incidents); provide accurate impact updates and contribute to post-incident reviews and corrective actions. • Maintain and improve monitoring, alerting, and observability; tune thresholds/dashboards to reduce noise and speed up triage. • Create and maintain accurate network documentation and SOPs; keep inventories, diagrams, and standards current for operations and audits. • Support security and compliance (e.g., PCI/ISO) by providing evidence, hardening configurations (TLS/certificates/WAF), and remediating findings on schedule. • Contribute to automation for configuration, compliance, backups, and workflows (e.g., scripts and CI/CD pipelines) to improve speed and consistency. • Plan and execute upgrades/migrations during approved windows; engage vendors/TAC effectively when needed.

• Design, install, configure, manage and maintain Juniper network devices including routers, switches, firewalls, and other networking equipment. • Monitor network performance to ensure system availability and reliability, perform network troubleshooting to isolate and diagnose common network problems. • Implement and maintain security controls, administer firewalls, access controls, and other security protocols to protect the organization's network and data. • Create and maintain comprehensive documentation for all implemented networks, update network diagrams and service records. • Respond to network incidents, diagnose and resolve technical issues in a timely manner. • Schedule and perform network system upgrades, patch management and routine preventative maintenance. • Interface with vendors to ensure appropriate configuration and maintenance of network equipment.

• Designs and implements custom network solutions for existing and potential customers under limited supervision • Follows best-practice industry standards to provide a network design which is functional, scalable and secure • Supports the Solutions Architect group in designing, documenting and implementing customer pilots and providing support for customer testing as required • Provides network engineering support to Sales and Architecture organizations as required • Supports Tier IV escalation to Help Desk • Troubleshoots, diagnoses and resolves customer network issues • Recommends changes to remediate any network deficiencies to enhance network performance • Researches, evaluates and provides recommendations for new hardware and software solutions • Creates technical presentations as needed • Develops, documents and maintains processes and procedures related to design, implementation, maintenance and operations of various complex customer networks • Follows and enforces documented processes to meet compliance requirements • Analyzes customer bandwidth requirements and system interdependencies • Develops capacity planning models for future needs • Participates in rotating “on call” schedule for support

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Retail Network team is on a mission to grow and scale the world’s most trusted, open, and complete product data network. As a Senior Implementation Consultant, you’ll play an instrumental role on the Retail Network Services team by leading our customers through the implementation, adoption, and expansion of Salsify across their organizations – ultimately resulting in excellent customer satisfaction and the growth of our Retail Network. You’ll work directly with our customers to meet each of their unique and growing commerce business demands. You will partner with a Project Manager to form an Implementation team to deliver an outstanding onboarding experience for each of your customers. How you will make an impact: - Lead the technical consulting and configuration component of multiple concurrent time and materials implementation projects. - Partner with Project Managers to deliver projects on time, within scope, and within budget. - Develop a deep understanding of customers’ existing business models and processes to implement Salsify in the most effective, efficient, and creative ways to ensure successful user adoption and overall long-term success with our products. - Work cross-functionally with Retail Success Managers, Project Managers, Account Managers, and other teams to ensure customers are set up to achieve established KPIs/Goals. - Mentor team members and drive a consistently positive experience with internal and external stakeholders by teaching and bringing others along. - Champion internal initiatives to support the broader delivery team. Qualifications - Experience navigating the complexities large enterprise clients face when launching a new platform. - Passion for making customers successful and excitement to work in a customer-centric environment. - Ability to thoughtfully communicate technical and new concepts to diverse audiences and adapt to changing circumstances. - Experience problem-solving and can take different approaches to challenges. - Curiosity and openness to learning with the ability to quickly grasp and make effective use of knowledge. Requirements - 3+ years of Implementation Consultant experience. - Proficiency in data modeling, data governance, and integrating data source systems such as PIMs or ERPs with eCommerce platforms is a bonus. - Experience with JavaScript from a browser development perspective and a familiarity of how JavaScript dependencies are managed with package.json, NPM, and build tools. - Able to use web browser tools to debug website scripts and HTTP requests. Benefits - Competitive and equitable market rates. - Performance and proficiency-based compensation, not tenure. - Proactive adjustments to compensation when the market moves. - Equity in the form of stock options for all Salsify employees. - Participation in our Total Rewards plan, which includes health & medical benefits, flexible spending accounts, flexible PTO, and more.