• Building, configuring, and extending the ServiceNow platform across both internal and client engagements • Configuring and extending ServiceNow ITSM and CSM modules, including workflows, business rules, UI policies, client/server scripts, and catalog items • Developing integrations using REST/SOAP APIs and IntegrationHub • Ensuring configurations and customizations align with ServiceNow technical standards • Troubleshooting and resolving complex technical issues across the platform • Collaborating closely with Functional Consultants, QA, and the Solution Architect throughout the delivery lifecycle

• Responsible for developing complex applications and processes • Analyzing client needs and developing innovative solutions • Contributing to customer satisfaction • Supporting and assisting clients throughout the project • Configuring ServiceNow and integrating new modules and applications • Collaborating in a dynamic, agile team environment

• Lead delivery of Professional Services engagements including the including the project management, financial reporting, client communication, and operational control. • Facilitate communications, project planning, implementation consulting, track tasks and deliverables according to the statement of work and allocate the appropriate resources. • Managed fixed-fee and variable priced engagements within contractional constraints. • Manage project constraints (i.e., scope, schedule, budget) and project risks, issues, decisions, action items, and changes (i.e., RIDAC) as needed for project success. • Perform delivery oversight of professional services staff to ensure timely and high-quality delivery of implementation projects and programs. • Manage the client relationships with an emphasis on client satisfaction. • Utilize the Agile/SCRUM methodology utilizing Smart Sheet and ServiceNow PPM. • Help drive Sigital project management and implementation delivery process standardization and improvements. • Flexibly perform duties during core US business hours and 10% travel as needed for client project activities. • Coach and mentor project team members and junior team members.

Astrica ServiceNow Architects bring their deep understanding of system and software architecture to design complex solutions on the ServiceNow platform for our customers. They lead and prescribe clients to best practice and collaborate with team members to achieve project goals. Their ServiceNow skills are kept on the bleeding-edge, they innovate IP on the platform, and serve as technical subject matter experts to clients and teammates. What you’ll do: Dazzle clients! Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences. Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality. Influence! Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities. Drive quality! Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager. Own the technical quality on customer projects, participate in code reviews, and oversee Go-Live planning efforts. Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements. What you bring: 6+ years of ServiceNow platform experience with a comprehensive understanding of the product suite. 10+ years of related client-facing professional consulting experience, preferably with ServiceNow. Demonstrated experience with the Agile methodology, leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically in a virtual environment. Experience assigning estimates for units of work (stories, defects, documentation, etc.) and coaching resources on the technical development and configuration against defined user stories. Ability to lead client facing workshops and meetings and conduct calls with customers independently or in support of business process/requirements gathering efforts. Experience with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects. A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features. A calm, adaptable, and driven approach to both client engagements and internal efforts/teams. A love of working in a fast-paced, collaborative, and adaptive environment with smart and fun people. Extra Awesome: Experience in one or more of the following: web technologies (HTML, CSS, AngularJS), Integrations (using REST, SOAP, Integration Hub, LDAP, SSO), and custom (scoped) application development. CSA, CAD, and ITSM (CIS) certifications, plus CIS in 3+ additional process areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, or ITBM). Suite Certifications Why Astrica: Astrica is not just another start-up; we're amping up to be game-changers in the ServiceNow partner arena! Pioneering a fresh take on value, our roots trace back to a power-packed team of seasoned trailblazers who are bringing their ethos of creating an organization centered on unparalleled client and employee triumphs. Our mantra? To empower customers on their ServiceNow odyssey with smart automation, process optimization and Org change management ensuring peak adoption in their unique landscapes - all while dancing to the rhythm of fun and innovation! Dive in and redefine the future with us! 🌠 Perks: An organization-wide focus on learning and development, great pay package, unlimited vacation plus a whole array of top-notch benefits, and an award-winning culture. Astrica is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.