• Works closely with the IHIE Developers, Support/Integration Teams, and partners to design, develop, document, test, improve, automate, debug, secure and modernize delivery pipelines. • Provides technical leadership by establishing best practices, standards, and process improvements that enhance team performance. • Advises on and applies best practices across the DevOps lifecycle by leveraging a broad understanding of platforms, tools, and features spanning infrastructure, build and deployment, monitoring, and operations to support efficient and reliable delivery of products and services. • Implements, configures, and manages build and deployment processes—including source control practices (branching, merging, tagging), Bitbucket, Azure Artifacts, Jenkins, Maven, Archiva, build automation, and continuous integration—while troubleshooting deployment and infrastructure issues and supporting rollback and disaster‑recovery procedures to ensure reliable delivery. • Implements and manages centralized secrets‑management solutions—such as Vault, AWS Secrets Manager, or CyberArk—by enforcing best practices for handling credentials (API keys, tokens, certificates, and passwords), automating the full lifecycle of secrets (generation, rotation, and revocation), and configuring monitoring and audit controls to ensure compliance with security policies and prevent unauthorized access. • Utilizes Application Performance Monitoring (APM) tools to monitor, diagnose, and optimize application performance by interpreting real‑time metrics such as latency, error rates, and resource utilization, ensuring software operates reliably and aligns with business outcomes. • Applies advanced software development practices by implementing agile methodologies, including structured code reviews and effective use of source control systems to ensure high‑quality, maintainable code. • Provides faster feedback to developers to improve the speed and output of testing methodologies. • Ensures software being released into production meets quality and security standards with the appropriate approvals throughout the change process. • Address and provide best practices for incident response with examples of handling outages, alerts, and producing RCA analysis in a collaborative environment.

• Lead development, implementation, maintenance, and testing support of applications • Assist in integration with client’s IT systems and third party services • Lead architecture and design of cloud-enabled products • Empower distributed development teams • Support development of best practices and patterns • Troubleshoot critical issues in distributed architecture • Help drive complex technical projects

• Serve as a strategic technical leader in wireless solutions • Collaborate with Sales Engineering team for technical expertise • Partner with Product and Sales Engineering teams for product design • Serve as technical lead and engineer for complex wireless deployments • Manage cellular equipment activations and onboarding • Lead testing and certification of new wireless hardware • Deliver training and review complex site surveys

• Working hand-in-hand with Sales on new business acquisition • Translating your proposal methodology into platform workflows and demo narratives • Engaging prospects from opportunity qualification through evaluation and proof of concept • Influencing product roadmap based on proposal workflow intelligence • High visibility with enterprise proposal directors, capture managers, and C-suite buyers • Translate proposal team processes into AutogenAI workflows, prompting strategies, and content generation paths • Engage peer-to-peer with proposal professionals, understanding scoring criteria, proposal structures, and review cycles • Create solution narratives demonstrating how the platform fits their proposal methodology and delivers measurable cycle time reduction • Build customer demos using prospect's actual RFP and supporting materials in our demo environment - giving them the full feel for how the platform fits their specific proposal requirements • Showcase real proposal lifecycle stages: capture, planning, RFP parsing, content creation, review cycles, compliance checks, and submission • Maintain demo asset library designed to show industry-specific value • Configure and manage short-term evaluation environments for hands-on testing • Build out sample data, templates, prompts, content libraries, and governance settings • Partner with Account Executives from opportunity qualification through close • Lead expert-to-expert conversations with proposal managers, proposal directors, capture managers, and procurement teams • Jump into sprints and product development initiatives with frequent consultation with the Build Team.