Indiana Health Information Exchange

• Provide expert level knowledge of onboarding and ongoing usage requirements for all IHIE products/services. • Create and maintain customer facing onboarding documentation for all IHIE products/services. • Create and maintain onboarding and change request questionnaires to effectively scope project requirements. • Identify best practices to promote the adoption of IHIE products and services. • Ability to explain product features and benefits, demonstrating how they meet customer requirements through presentations and product demonstrations. • Discover special circumstances or exceptions that will be required to successfully onboard a customer and identify a planned resolution prior to initiating their project. • Provide technical scoping with current customers who have submitted a change request. • Assist customers in resolving technical issues related to product usage and recommend improvements. • Establish a successful handoff process from the Business Development team with signed SOW to the Project Management and Implementation Teams. • Review onboarding requirements with customers prior to their project starting. • Identify and address any requirement inconsistencies between IHIE and customer. • Help manage scope changes or expectation setting with customers during active implementation projects. • Advocate customer needs internally and work collaboratively with the sales, product, and support teams to achieve customer success goals and contribute to overall company objectives.

The Indiana Health Information Exchange (IHIE) is one of the nation’s largest health information exchange organizations. IHIE has been around for over a decade, with its roots dating back 30 years. As a not-for-profit HIE, we enable hospitals, physicians, laboratories, payers, and other health service providers to avoid redundancy and deliver faster, more efficient, higher quality healthcare to patients in Indiana. Today, by making information available to approximately 50,000 healthcare providers in Indiana and neighboring states, we deliver services that make a real difference in health and healthcare.****We are seeking an experienced Oracle-focused Analytics Data Engineer II to support IHIE’s data roadmap and build high-quality data assets that power clinical insights, products, and customer-facing analytics. This role requires highly skilled engineers who understand Oracle performance tuning, healthcare data standards, and the practical realities of designing pipelines at scale.****If you are talented, driven, collaborative, and enjoy solving complex data problems that make a difference, IHIE is a great place to grow.******Summary: **The Oracle Data Engineer II serve as technical contributor responsible for building and optimizing IHIE’s analytic datasets, data quality pipelines, and customer-facing data deliverables. This individual is a subject matter expert in Oracle SQL, PL/SQL, data modeling, and healthcare data standards. This individual collaborates closely with Solution Engineering, Product, and business stakeholders to ensure data assets are accurate, performant, and aligned with organizational priorities.************Job Function Risk Level 3: **Privileged user access with intentional access to PHI and sensitive data

• Works closely with the IHIE Developers, Support/Integration Teams, and partners to design, develop, document, test, improve, automate, debug, secure and modernize delivery pipelines. • Provides technical leadership by establishing best practices, standards, and process improvements that enhance team performance. • Advises on and applies best practices across the DevOps lifecycle by leveraging a broad understanding of platforms, tools, and features spanning infrastructure, build and deployment, monitoring, and operations to support efficient and reliable delivery of products and services. • Implements, configures, and manages build and deployment processes—including source control practices (branching, merging, tagging), Bitbucket, Azure Artifacts, Jenkins, Maven, Archiva, build automation, and continuous integration—while troubleshooting deployment and infrastructure issues and supporting rollback and disaster‑recovery procedures to ensure reliable delivery. • Implements and manages centralized secrets‑management solutions—such as Vault, AWS Secrets Manager, or CyberArk—by enforcing best practices for handling credentials (API keys, tokens, certificates, and passwords), automating the full lifecycle of secrets (generation, rotation, and revocation), and configuring monitoring and audit controls to ensure compliance with security policies and prevent unauthorized access. • Utilizes Application Performance Monitoring (APM) tools to monitor, diagnose, and optimize application performance by interpreting real‑time metrics such as latency, error rates, and resource utilization, ensuring software operates reliably and aligns with business outcomes. • Applies advanced software development practices by implementing agile methodologies, including structured code reviews and effective use of source control systems to ensure high‑quality, maintainable code. • Provides faster feedback to developers to improve the speed and output of testing methodologies. • Ensures software being released into production meets quality and security standards with the appropriate approvals throughout the change process. • Address and provide best practices for incident response with examples of handling outages, alerts, and producing RCA analysis in a collaborative environment.