Role Description This is a remote role that may be hired in several markets across the United States. This role is responsible for leading enterprise-scale intelligent automation initiatives, with primary expertise in Automation Anywhere OR UiPath, driving architecture, delivery, and governance of RPA and AI-enabled automation solutions. The IT Manager will function as a hands-on technical leader, managing a team of developers and architects while partnering with business, enterprise architecture, and AI teams to design and implement scalable automation solutions. The role requires strong experience in AI-driven automation, including document processing, generative AI, and agentic workflows, along with a proven track record of delivering multiple large-scale automation programs across the enterprise. Responsibilities - Define and execute enterprise automation strategy using Automation Anywhere OR UiPath - Lead end-to-end delivery of automation programs from discovery through deployment and support - Identify and prioritize automation opportunities across business units aligned to ROI and efficiency goals - Design and govern scalable automation architectures, frameworks, and reusable components - Act as the technical authority for Automation Anywhere OR UiPath platforms, including orchestration and bot lifecycle management - Conduct solution design reviews, code reviews, and enforce development standards and best practices - Integrate automation solutions with enterprise systems, APIs, data platforms, and AI/ML services - Drive implementation of AI-powered automation use cases including document processing, NLP workflows, and intelligent decisioning - Leverage platform-native AI capabilities such as AI copilots, document AI, and generative AI integrations - Enable hybrid automation combining RPA, AI agents, and human-in-the-loop workflows - Lead and mentor a team of developers, architects, and analysts, ensuring high-quality delivery and technical excellence - Manage project timelines, budgets, and resource allocation across multiple concurrent initiatives - Establish and scale automation CoE practices including governance, standards, and operating models - Ensure compliance with enterprise SDLC, security, audit, and regulatory requirements - Implement monitoring, logging, and reporting frameworks for automation performance and stability - Drive platform standardization and reduction of tool sprawl across the enterprise - Promote citizen development with appropriate guardrails and governance - Continuously optimize automation solutions for performance, scalability, and resilience - Collaborate with vendors and internal stakeholders to align on roadmap, capabilities, and innovation Qualifications - Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering - Proven experience delivering enterprise automation solutions using Automation Anywhere OR UiPath - Strong hands-on expertise in automation architecture, bot development, and orchestration - Experience implementing AI-integrated automation including document processing, NLP, or generative AI - Familiarity with AI/ML concepts and integration within automation workflows - Experience with APIs, microservices, and enterprise system integrations - Programming experience in Python, .NET, or similar technologies - Experience leading technical teams and managing large-scale automation programs - Strong understanding of SDLC methodologies including Agile and Waterfall - Experience with process mining, task mining, or workflow orchestration platforms - Automation Anywhere certification (Advanced RPA Professional or equivalent) OR UiPath certification (Developer, Advanced Developer, or Solution Architect) - Exposure to cloud platforms and AI services such as AWS, Azure, or Google Cloud - Strong stakeholder management and executive communication skills - Ability to translate business requirements into scalable technical solutions - Experience building or scaling automation Center of Excellence (CoE) models Requirements - This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. - If hired in North Carolina, the base pay for this position is generally between $102,391 and $150,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .

• Take ownership of the in-progress Sanity CMS implementation and Next.js codebase from the current agency, completing the migration and establishing development standards • Serve as the sole technical owner of acoustic.com – architecture, implementation, performance, and evolution • Manage Vercel deployments, pipeline configuration, preview environments, and edge functions • Own Core Web Vitals and site performance as a standing priority, not a one-time project • Design and maintain Sanity schemas, content models, and editorial workflows that empower non-technical team members to publish without developer dependency • Partner closely with the Designer and Content team to translate creative and editorial needs into scalable build specs • Build and maintain reusable Next.js component libraries that accelerate future development • Partner with our SEO agency to receive strategic direction on technical requirements, then own the implementation end-to-end • Execute technical SEO infrastructure: crawlability, indexing, structured data, site architecture, page speed, and redirect management • Serve as the technical bridge between SEO strategy and site performance, ensuring recommendations actually ship • Own the technical integrations that power our GTM stack – analytics, personalization tooling, marketing automation, and product demo platforms (Arcade) • Maintain integration health and troubleshoot issues across connected systems • Build and deploy AI agents using Claude to handle repeatable development tasks – content publishing workflows, component scaffolding, regression testing, dependency updates • Continuously evaluate how to deepen your use of Claude across the development lifecycle – Acoustic runs a robust Claude implementation with full support and resources to build, experiment, and scale • Operate as a multiplied team of one: the expectation is high output with intentional use of automation, not simply hard work

Role Description OptumHealth Employer Senior Client Services Manager role is responsible for response and resolution of account issues, requests, service issues and escalated issues for Optum Health clients. Manages ongoing contract relationships and service delivery to clients for one or more accounts. Acts as outward-facing, dedicated resource for assigned accounts, with direct client contact. Maintains relationships with employer/group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery. Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs. Employees in this role are responsible for supporting clients requiring an advanced level of knowledge and experience. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Ensures Optum client satisfaction by resolving and responding to account issues and requests - Coordinates with other functional areas to address ongoing service needs - Diagnoses root causes of service issues; collaborates with and appropriately directs appropriate functional areas to resolve issues - Provides end-to-end review and analysis of client requests to proactively identify downstream gaps or issues - Maintains up-to-date account information in Optum systems, such as benefit plan updates and client issue tracking - Builds and maintains key relationships to include clients, U-Channel, benefits consultants, internal and matrix partners - Proactively manages client performance guarantees and works with appropriate internal constituents to establish necessary steps to correct and improve results - Possesses experience and skills to work with accounts that have Whole Health Solutions Product Suite - Solves day-to-day account service issues directly or by leading internal teams to a solution - Provides consultative, proactive recommendations to the client and internal partners on service issues to strengthen and grow business relationships and improve Net Promoter Scores - Facilitates client Marketing and communication needs - Collaborates with Client Executives (CEs) to develop client reports; QA’s reports for client-specific information and coordinates report delivery with CEs - Investigates discrepancies in Optum systems data, such as eligibility information - Maintains Client Information via established tools to ensure service delivery, future needs and expectations of the client will be met - Acts as single point of contact to the account for all service-related issues You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - 3+ years of healthcare experience dealing with clients directly - 3+ years of experience handling complex and difficult accounts - 3+ years of experience working in healthcare delivery system - Experience analyzing client metrics, interpreting to clients and stakeholders, and recommending solutions that have measurable impact - Proven ability to operate and effectively navigate in a highly complex, matrix environment - Proficient with the Microsoft Office Suite to include Word, Excel, PowerPoint - Ability to travel up to 25% - Driver’s license and access to reliable transportation Preferred Qualifications - Experience data analytic tools such as PowerBI and/or Asana - Experience with ServiceNow platform Competencies - Excellent listening & collaboration skills - Highly self-motivated and directed individual with advanced problem-solving skills - Professional verbal and communication skills, Effective presentation skills - Solid relationship and interpersonal skills Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Role Description The Manager, Civic Space, (“Manager”) has a leadership role in the Programs and Research unit. The Manager will provide leadership in strengthening and safeguarding civic space in the United States, creating and executing strategies to protect the rule of law and against authoritarian practices that seek to limit freedom of expression, assembly, journalistic freedom, the work of human rights defenders in upholding international human rights law, and the undermining of democratic and legal institutions. - Develops and implements strategy and execution to protect civic space, including freedom of expression, peaceful protest, assembly, and press freedom in the US. - Serves as primary contact on all civic space issues, tracking policy changes, legislative trends, and risks at national, state, and global levels. - Drives advocacy, coalition engagement, activism support, and media strategies to reinforce civic space protections. - Oversees the creation and dissemination of public education, research products, and campaign materials on civic space issues. - Represents AIUSA in media, public forums, coalitions, and policy circles on civic space topics. - Develops and maintains relationships with government officials, policymakers, NGOs, academic and community leaders, and civil society organizations. - Advises on and implements tactics for advocacy, coalition-building, media and social media outreach, and grassroots mobilization. - Coordinates with researchers on high-impact casework and advocacy for at-risk individuals, communities, or organizations. - Recruits, trains, and mobilizes members, fellows, and activists to advance civic space goals. - Manages or supports planning, reporting, monitoring, and evaluation of program and campaign progress. - Collaborates with other AIUSA staff, the International Secretariat, and relevant international and domestic partners. - Supports broader programmatic initiatives and fundraising related to civic space and AIUSA priorities. - Other duties as assigned. Qualifications - Demonstrated interest and understanding of human rights legal frameworks and systems. - Experience in human rights policy advocacy, including drafting and analyzing legislation, writing Congressional testimony, and leading coalitions. - Demonstrated ability to translate policy analysis into clear, actionable campaign strategies and advocacy tactics. - Strong public speaking experience, including Congressional hearings, Hill briefings, press conferences, academic conferences. - Superb writing and research skills, with ability to produce high-quality writing in fast-paced environment. - Ability to produce high-volume, accurate work in rapidly changing environment, with attention to detail. - Ability to work in highly collaborative and consultative environment. - Excellent communicator with strong written, verbal, and presentation skills. - Excellent team and project management skills. - Ability to embed inclusion, diversity, equity, and accessibility (IDEA) best practices into both strategy and operations. Requirements - BA/BS and at least 7 years relevant experience or MA/MS and 5 years relevant experience and/or sufficient relevant work experience. - Knowledge of international relations, human rights, law, or another relevant/related field. - Public speaking experience, including Congressional hearings, Hill briefings, press conferences, academic conferences preferred. - Proven track record of success in advocating for policy changes, building coalitions, and engaging with diverse stakeholders. - Experience serving as a subject matter expert with media (print, TV, social media). - Experience working in a grassroots and/or member-based organization with shared leadership principles. Benefits - Competitive salary and benefits package. - Flexible work environment. - Opportunities for professional development and growth. Company Description Amnesty International USA (AIUSA) is the global organization’s presence in the United States. We engage people in the U.S. to fight injustice all around the world, while we also work to protect people’s human rights here in the U.S. AIUSA has more than one million members and activists in all 50 states, who are part of a larger global movement of 10 million people in 150 countries.