• Execute retrofit, maintenance, and commissioning activities for generator control systems, including installation, power‑up, loop checks, and commissioning • Work with excitation and static starter control platforms such as EX2100e, EX2100/EX2000, and LS2100e • Lead on‑site activities, including supervision of electrical, mechanical, and instrumentation subcontractors • Plan and coordinate site activities including scheduling, pre‑mobilisation, commissioning, and project handover • Troubleshoot control, instrumentation, and networking issues during warranty and post‑warranty periods • Respond to customer call‑outs and provide on‑site technical support • Collaborate with project managers, customers, and suppliers to ensure quality, safety, financial performance, and customer satisfaction • Complete service documentation including time sheets, reports, and invoicing packages • Identify change‑order opportunities and support technical input into proposals and solutions

• Maintain and support Varian products in accordance with technical documentation to ensure uninterrupted operational readiness of the equipment • Advise customers on the operation and maintenance of Varian equipment, including spare part requirements, in compliance with technical documentation and safety standards (including remote support) • Provide remote user support to promptly address service needs • Prepare spare parts lists to initiate orders • Maintain records of user cases, remote support activities, and service visits in the company’s electronic information systems, including descriptions of technical issues, actions taken, time spent, and parts used • Prepare service reports, expense claims, and other documentation regularly to ensure accurate and up-to-date data • Collaborate with related departments to ensure timely access to technical or other necessary information • Keep technical documentation up to date • Maintain a high level of professional knowledge and ensure compliance with safety standards in accordance with local regulations and Varian policies • Perform other tasks as assigned by the manager

• Ensure customers receive high level of support through real time communication and system knowledge • Install new systems within the US region • Respond to customer requests for tool support and regular maintenance • Provide technical assistance in real time in both onsite and remote situations • Read electrical and hardware schematics • Communicate daily status both internally and externally • Manage time in high pressure situations • Show flexibility and adaptability

• Monitor product performance in the field – search, identify, and pre-qualify evaluation users. • Initiate, track, report, and follow up on field evaluations of products. • Investigate and initiate new product requests based on field evaluation and market awareness. • Create and issue return tire reports. • Provide technical expertise to fleets, dealers, and sales force – respond to technical requests and training requests. • Participate in surveys for information on current product performance and usage in the field.