• Support the sales team in customer implementations by translating customer needs and communicating it to the Product and Technology teams and ensuring implementation is being done according to agreed upon milestones • Develop, communicate and manage implementation project timelines, resource allocation, and deliverables for new and existing implementations • Ensure smooth transition from sales to implementation and ongoing support • Provide regular insights to senior management on implementation trends, Customer success metrics, and growth opportunities • Develop and execute strategies for long-term Customer satisfaction and retention • Address complex technical challenges and drive continuous improvement in Customer operations • Develop and implement best practices for Customer onboarding, support, and relationship management • Gather and act on Customer feedback to enhance platform features and services • Serve as the voice of the customer in identifying and developing new opportunities to expand our AI solutions in life sciences companies • Collaborate with sales to design and present solutions based on the Sorcero platform for prospective Customers • Serve as Product Evangelist and SME on calls with prospects in Customer meetings, articulating our value proposition

Role Description We are currently expanding our team and seeking individuals who enjoy working with clients and coordinating travel details to join us as Client Travel Experience Specialist. In this role, you will assist travelers with organizing customized vacation plans, exploring destination options, and helping ensure each step of their planning process is handled smoothly from start to finish. This opportunity is ideal for individuals who enjoy communication-focused work, staying organized, and learning about travel experiences such as resorts, cruises, guided tours, and international destinations—all within a flexible remote environment. Training resources and ongoing guidance are provided. Key Responsibilities - Support clients with planning travel arrangements including hotels, flights, cruises, and activities - Identify destination options that align with traveler preferences and trip goals - Offer helpful suggestions to assist with itinerary planning - Communicate with clients via email, messaging platforms, and phone when needed - Coordinate booking confirmations with approved travel supplier partners - Maintain accurate and organized client itinerary records - Stay informed about travel updates, promotions, and destination opportunities - Assist clients throughout various stages of their travel preparation process Qualifications - Interest in client experience and travel coordination - Strong communication and organizational skills - Ability to manage multiple planning requests efficiently - Comfortable working independently in a remote environment - Familiarity with basic computer tools and online systems - Must be at least 18 years of age - Must reside in the United States, United Kingdom, Spain, Mexico, Australia or other qualifying regions - No prior travel industry experience required; onboarding and training provided Benefits - Flexible remote scheduling structure - Step-by-step onboarding with ongoing mentorship support - Access to travel supplier partnerships and coordination platforms - Eligibility for travel-related incentives and industry perks - Opportunities to grow into advanced client experience or advisory roles

• Support and engage with customers throughout all stages of their customer lifecycle: onboarding, adoption, expansion, retention, and advocacy. • Guide new customers through onboarding for MariaDB deployments, consulting on MariaDB best practices to ensure customers receive value. • Formulate an ongoing meeting cadence with the assigned portfolio. • Become a trusted advisor and advocate for customers within the company. • Understand customers' data management strategies and effectively articulate additional improvements and/or new strategies leveraging MariaDB capabilities. • Identify proactive opportunities to work with and provide value to customers. • Proactively address customer experience issues early, collaborating with Technical Support to understand their customer's issue, and assisting as an escalation point of contact. • Work with Sales Engineers and Professional Services to determine appropriate services for MariaDB upgrades, migrations, deployments, and/or maintenance. • Conduct regular business reviews within accounts, showcasing value and learning about business goals and priorities. • Encourage customer participation in company initiatives (Webinars, Roadshows, Product Feedback, etc). • Responsible for measuring, managing, and improving customer health, engagement, and value realization. • Coordinate with Account Executives to ensure the upgrade, migration, and/or growth of the customer portfolio. • Articulate growth plans, expectations, and successes; documented and tracked within success plans. • Effectively communicate customer needs to other parts of the business and act as a customer champion within the company. • Work collaboratively and influence other departments to promote customer satisfaction and success. • Manage and maintain customer portfolio in achieving the company's Net Retention goals.

Role Description As the CF User Customer Journey, Lead Nurture, and Conversion Manager, you will focus on creating and optimizing customer journeys. You won't be buying media or creating external ads - that's someone else's job. What you will do is to get those quality new leads to be engaged and to buy. - Manage campaigns that guide users from onboarding to loyalty, using automation and segmentation to drive engagement. - Optimize each stage of the user experience with a strong focus on retention, conversion, and lifecycle performance. - Collaborate across teams to ensure consistent, data-driven communication that supports business growth with actionable insights. Key Responsibilities - Customer Journey Mapping: Develop and maintain a deep understanding of the customer journey, keeping it documented visually and in text. Identify key touchpoints and opportunities for engagement throughout the entire lifecycle. - Segmentation & Targeting: Segment the customer base based on demographics, behaviour, intent, payment history, lifecycle stage & other relevant criteria. Create tailored messaging strategies and conversion funnels for each segment. - Emails / SMS / Push notifications / In-App Messaging / Pop-up Marketing: Develop and execute campaigns that align with different stages of the customer lifecycle. - Personalization at Scale: Leverage data to implement personalized marketing strategies to deliver relevant content and offers based on customer behavior, preferences, and demographics. - Automation: Utilize marketing automation tools to set up and optimize automated campaigns, ensuring timely and personalized communication. - Data Analysis & Reporting: Track KPIs across activation, engagement, retention, and conversion. Analyze customer data to track performance and provide actionable insights. - Cross - Channel Integration: Ensure a seamless and cohesive customer experience across multiple channels and devices. - Testing and Optimization: Conduct A/B testing and other experiments to optimize messaging, timing, and content to improve overall campaign effectiveness. Qualifications - At least 3 years of experience managing the customer journey from post-signup through purchase, ideally in a product marketing role. - Strong proficiency in Google Sheets for tracking data, analyzing metrics, and reporting results. - Excellent verbal and written communication skills to effectively collaborate with partners and internal teams. - Proven ability to map customer journeys and run cohesive campaigns across the user lifecycle. - Strong focus on ensuring accuracy and success across lifecycle performance metrics. - Proficiency in using marketing automation tools like Customer.io, Braze, HubSpot, Klaviyo, or custom CRMs. - Comfortable using data to track the performance of lifecycle marketing campaigns, identify trends, and provide actionable insights. Benefits - Full-Time, Remote position.