Role Description You'll provide first and second-line IT support to end users — resolving hardware, software, and connectivity issues, managing user accounts, and escalating complex problems clearly. You'll be the first port of call when something breaks. What you'll do - Respond to support tickets via helpdesk platform within SLA targets - Diagnose and resolve hardware, software, and network issues remotely - Manage user accounts and permissions in Active Directory or Azure AD - Escalate issues to third-line support with clear documentation - Maintain the knowledge base with guides and FAQs Qualifications - Solid grasp of Windows environments, networking fundamentals, and Active Directory - Patient and clear communicator with non-technical users - Organised ticket manager — nothing stays unresolved - Comfortable working remotely with distributed teams Requirements - CompTIA A+, Network+, or equivalent certification (nice to have) - Experience with an ITSM tool (ServiceNow, Jira Service Management, or similar) (nice to have) - Familiarity with Microsoft 365 admin or Azure AD (nice to have) Benefits - $2,500–$4,000 USD/month based on experience - Fully remote with flexible hours - Exposure to a wide range of SME IT environments - Paid leave - Path into senior support, infrastructure, or cloud engineer roles

Role Description As an IT Support Engineer at Kora, you will be responsible for providing first- and second-level technical support to end-users, ensuring the smooth operation of IT systems, and maintaining high levels of user satisfaction. This role involves troubleshooting hardware and software issues, managing user accounts, and supporting the organization’s IT infrastructure. - Provide day-to-day technical support for laptops, mobile devices, and peripherals - Diagnose and resolve hardware, software, and network issues in a timely manner - Install, configure, and maintain operating systems, applications, and security tools - Manage user accounts, permissions, and access controls (e.g., Active Directory, email systems) - Support onboarding and offboarding processes (device setup, access provisioning/deprovisioning) - Monitor and respond to helpdesk tickets, ensuring SLA adherence - Maintain IT asset inventory and documentation - Assist in network administration tasks (LAN/Wi-Fi connectivity, VPN support) - Support cybersecurity practices (patching, antivirus, awareness, incident reporting) - Provide user training and guidance on IT tools and best practices - Troubleshoot IT technical issues and resolve them in a courteous, professional, and timely manner in person or via email, telephone, and/or other electronic media - Complete setup and configuration of company laptops and desktops - Other duties as assigned by the CISO Qualifications - Minimum of 1-3 years of experience in IT support - Minimum of a Bachelor’s degree certificate - Good communication skills - Good interpersonal skills - Positive attitude - Ability to handle stress appropriately and interact well with others Requirements - Strong troubleshooting and problem-solving skills - Excellent communication and interpersonal abilities - Customer-focused mindset with a commitment to service excellence - Ability to prioritise tasks and manage time effectively - Attention to detail and strong documentation skills - Ability to work independently and as part of a team Benefits - Sponsored and tailored training - Paid parental leave - Paid time-off - Flexible work style - Low-interest loans - Group Life Insurance - Day off on your birthday 🎂 🎁 🎉 - Employee interest groups that provide supportive communities within Kora - Great company culture and the opportunity to work with a highly collaborative team building something great!

Role Description We’re seeking a Help Desk Technician to join our growing team. Responsible for providing initial and on-going IT (Internet Technology) Help Desk support for all Team Members either working at the clinics or from home. - Troubleshoot computer or network issues in a timely manner - Explain computer issues to non-technical team members - Effectively communicate with IT Team Members - Troubleshoot Patient Management System issues - Set up and maintain computer equipment as needed This role requires regular use of approved AI tools to perform assigned tasks more efficiently and effectively. AI is a core part of how work is done in IT at Smile Doctors, and team members are expected to actively adopt and responsibly use AI in their daily work, in alignment with company policies. Qualifications - Basic teamwork skills - Basic multitasking and prioritization skills - Ability to listen and understand information verbally and in writing Requirements - High school diploma or equivalent required - Six (6) months previous Help Desk experience required; one (1) year preferred - COMPTIA A+ and/or Network+ certification preferred Benefits - Competitive salary - Medical, dental, vision and life insurance - Short and long-term disability coverage - 401(k) plan - 3 weeks paid time off in your first year + paid holidays - Discounts on braces and clear aligners for you and your family members Company Description As the nation’s leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best — driving extraordinary treatment outcomes and providing patients with an unmatched experience. With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory. To us, there’s no such thing as “top of our game.” We’re always climbing higher — together. And as our business grows, there’s plenty of room for our team to grow their careers, too. Our dynamic support services team is comprised of world-class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles.

IT Support Specialist Location: Remote United States Category: Other Employment Type: Full Time Job Description: Position Title: Tech Supp Remote III (BTW) Location: MX Company: Gulfstream Aerospace Corporation Education and Experience Requirements Bachelor's Degree Computer Science required. 3 years of experience sufficient to successfully perform the essential functions of the job. Position Purpose: The IT Support Specialist will support customers with technical problems they may encounter in the operation of software, hardware, and operating systems. Job Description Principle Duties and Responsibilities: Essential Functions: - Technical support, deploy hardware requested through SRMS, on site hands on support for other BT teams . - Installs, tests, and maintains a variety of personal computing and network hardware and software systems, with local area network and wide area network connectivity . - Troubleshoots different software packages, hardware devices, and other peripherals . - Support a complex and fast-paced environment with outstanding attention to customer satisfaction . - Replaces hardware or software as needed . - Assists user community in software and hardware problem resolution . - Logs calls and takes appropriate action to ensure a satisfactory response within specified time frames for the user community . - Maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials . - Keeps up to date with current trends and is prepared to make recommendations . - Keeps customer log updated . - Produces support documentation. Additional Functions: - Other responsibilities include providing onsite support to remote Network and Server Support personnel, installing hardware/software, authoring and maintaining system documentation, troubleshooting and providing general desktop support, interacting with users and vendors while ensuring that requests are completed with a high degree of professionalism. Perform other duties as assigned. Other Requirements: - Advanced English Level. - Experience with Windows Desktop Operating Systems. - Experience supporting Apple IOS and MACOS devices. - Knowledge and experience related to TCP/IP networking, external connectivity and telephone systems also preferred. - Experience supporting MS Office applications and Microsoft Office 365 cloud required. - Ability to function independently (off-site) with general guidance from an IT manager and also function as an effective team player. - Ability to prioritize and multi-task. - Effective oral and written communication skills, including user training and interpersonal skills required. - A strong understanding of a wide variety of personal computing equipment and software. - Ability to follow manuals and read complex instructions. - Ability to operate a variety of standard office equipment including personal computers, multifunction printers, scanners. - Responsible experience in a support capacity in a user-oriented environment. Job Segment: Cloud, Network, Technical Support, Computer Science, Technology