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Technical Account Manager
Location
Northern America
Posted
41 days ago
Salary
0
Seniority
Lead
Job Description
Technical Account Manager
BioCatch
Role Description We are seeking a highly skilled Technical Account Manager (TAM) to join our North America team. In this pivotal role, you will be the primary technical partner for our top-tier enterprise customers, ensuring they maximize the value of our behavioral biometrics fraud prevention platform. As a trusted advisor, you will own the technical health of your assigned accounts, serve as the escalation point for complex issues, and bridge the gap between customer requirements and our internal product, engineering, and support teams. You will play a vital role in our customers' post-deployment journey, fostering long-term success through technical expertise, proactive optimization, and strategic partnership. Key Responsibilities - Strategic Technical Account Ownership - Serve as the primary technical point of contact, building deep, trust-based relationships with customer IT, security, and operational teams. - Act as a technical advisor, guiding customers on platform performance, architecture, and operational best practices. - Advocate for customer needs internally, orchestrating cross-functional efforts with Product, Engineering, and Solutions teams to drive product roadmap and service enhancements. - Incident Management & Resolution - Own the end-to-end resolution of complex technical escalations and high-impact incidents. - Act as the "single-threaded" coordinator during outages or critical issues, ensuring clear, consistent, and timely communication with stakeholders. - Drive robust root-cause analysis (RCA) and implement preventative measures to ensure platform stability. - Performance Optimization & Governance - Conduct regular technical and operational business reviews to demonstrate platform value and identify optimization opportunities. - Proactively monitor environment health, identify potential risks, and execute mitigation strategies. - Ensure rigorous adherence to SLAs and operational standards, helping customers maximize the effectiveness of their fraud detection workflows. - Integration & Technical Delivery - Provide technical leadership for platform upgrades, integration changes, and new feature rollouts. - Manage the full lifecycle of technical implementations, from discovery and consultancy through to testing and go-live. - Value Enablement & Innovation - Educate customer teams on platform capabilities and best practices to drive adoption and long-term ROI. - Contribute to internal knowledge bases and documentation to scale support and self-service capabilities. - Leverage data-driven insights and AI-driven automation to enhance customer outcomes and internal operational efficiency. Qualifications - 3+ years in a technical, customer-facing role (e.g., TAM, Technical Support Lead, or Solutions Engineer). - Deep understanding of enterprise SaaS, distributed systems, and API architectures. - Proficiency in scripting (JavaScript or Python) for troubleshooting and automation. - Strong analytical skills: ability to parse logs, identify system patterns, and troubleshoot complex technical flows. - Familiarity with data platforms (e.g., SQL, Elastic, Snowflake, Tableau, or PowerBI). - Knowledge of authentication protocols (Certs, IP whitelisting, Session management). - Exceptional ability to synthesize complex technical concepts for both executive stakeholders and technical peers. Preferred Qualifications - Experience with mobile environments (SDK integration, debugging, app behavior). - Experience in the financial services, banking, or fraud prevention sectors. - Hands-on experience with AI tools or advanced automation frameworks. Core Competencies - A proactive, "can-do" mindset with the drive to resolve issues independently. - Ability to influence stakeholders without direct authority. - A structured, process-oriented thinker who is also a self-directed learner (autodidact). - High emotional intelligence, capable of balancing deep technical depth with a customer-first approach. - A team player who thrives in both independent assignments and cross-functional project environments. Benefits - Flexible paid time off policy - Sick, Maternity/ Paternity, and other paid leaves - 401(k) plan with up to 4% company match - Healthcare programs tailored to your needs - Life insurance - Wellness programs, EAP, and personalized health advocacy - Fully remote and shared space work options across the US - Monthly reimbursements for home internet and cell phone
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Account Manager - Journals and eBooks
InformaInforma PLC, founded in 1998, is a business intelligence, international events, and scholarly research group that exists "to champion the specialist." Informa h
Title: Account Manager - Journals and eBooks Location: New York United States Job Description: Job Description Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100. Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential. Job Description The Academic & Government division at Taylor & Francis Group is currently hiring a high performing Account Manager who possesses strong hunter mindset to be responsible for the Northeast territory within the United States. You will be a strong verbal communicator with ethical standards and collaborate with appropriate departments ensuring a well-coordinated team selling approach. Ideally, you will have had open access, journals and eBook understanding as well as selling experience in academic library markets. This sales opportunity is remote. What you’ll be doing: - Designing, implementing and owning a 1-to-3-year sales strategy for eBooks, Journals and Open Access within your territory - Achieving and exceeding annual sales targets, contributing to the overall revenue and profit objectives of the business division - Planning schedules and carrying out regular sales visits to customers to achieve financial targets within own sales region across product portfolio. Travel for this role is expected to be 30% to 50%. - Developing strong professional and industry stakeholder networks with key accounts within the assigned territory - Cultivating strong, holistic relationships with the customer base, working to ensure that trading with each account is sustainable, profitable and delivering a high level of customer satisfaction - Collecting and disseminating market, competitor, and customer feedback - Establishing a strategic approach to the short, medium- and long-term business within the territory, to ensure that activity is both relevant and flexible to the evolving trading environment over time - Upholding company trading and terms policy, to protect profitability and value of business in territory - Liaising actively with stakeholder departments or groups within the business to enhance T&F’s coverage of the territory – product specialists, sales support, editorial, marketing - Conducting key analyses of products, customers, markets, and competitors; developing and maintaining knowledge of business and market trends. Identifying areas of opportunity; offering suggestions and making recommendations for improvement to appropriate managers - Regularly updating the companies CRM with relevant customer and opportunity information Qualifications What we’re looking for: - 2-5 years of demonstrated successful account management - A professional manner; the ability to approach others in a tactful manner while reacting well under pressure - The ability to analyze and synthesize complex or diverse information; proven experience collecting and researching data - Ability to problem solve such as identifying and resolving problems in a timely manner; additionally, developing alternative solutions while working alone or in a group and using reason even when dealing with emotional topics - A clear oral communicator who can speak clearly and persuasively in positive or negative situation while simultaneously being a strong listener to better clarify - A team player who can balance both team and individual responsibilities - A leader who can exhibit confidence in self and others by inspiring and motivating others to perform well - Demonstrated business acumen by understanding business implications of decisions; displaying orientation to profitability; demonstrates knowledge of market and competition Additional Information What you should know: - Closing date for application: 05 May 2026 - You must have the right to work and live in United States - This role is home based; you must have a set-up that allows for remote work - Domestic and international travel to T&F offices and areas of opportunity may be required. What we offer in return: - Base salary ranging from $75,000 - $85,000 + annual sales bonus (25% if OTE's are met, may exceed up to 100%) - An excellent work/life balance with a fantastic, flexible working culture - Paid sick time - 15 days annual leave per year plus an extra day off for your birthday - 3 additional discretionary days for the holiday season at the end of the year - Up to 8 weeks of paid parental leave - Medical, vision, and dental benefits - 4 volunteer days per year - 401(k) + employer match - Seasonal social and charitable events - Continuous training and development Work/life balance: At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. Training And Professional Development: We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support and coaching that will get you where you want to be.
Global Key Account Manager
Ingersoll RandGlobally incorporated in Dublin, Leinster, Ireland, Ingersoll Rand is a diversified industrial company with more than 99 manufacturing facilities worldwide. In the past, Ingersoll
Title: Global Key Account Manager Location: Remote - United States Job Description: Global Key Account Manager - CMO/CDMO Global Key Account Manager - CMO/CDMO BH Job ID: 4129 SF Job Req ID: 17973 Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job Title: Global Key Account Manager Location: Remote - United States About Us: Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future. Job Overview: The Global Key Account Manager will be responsible for managing all aspects of, and growing the book of business for, the assigned Key Account(s). The Global Key Account Manager will communicate, sell to, and build relationships with all levels of the customer organization including but not limited to personnel in the C-Suite, Executive Level, Purchasing, Engineering, Quality, and Sourcing. This role will manage large (>$10M) key Fortune 100 accounts, develop/manage a sales pipeline within these accounts, provide accurate revenue forecasts, and develop / launch a marketing strategy. The person in this role will work independently as well as collaboratively and cross-functionally while being a positive reflection of Ingersoll Rand's corporate values. Responsibilities: - Manage Key Accounts (as assigned) by proposing, aligning on (with Flexan leadership) and executing key objectives, strategies and action plans to increase sales and driving the Flexacution Flywheel within assigned Key Account(s). - Partner to resolve customer issues by investigating problems; involving the appropriate resources to get the issue resolved; and advising or escalating the situation to management as needed. - Coordinate and host regular VOC, SBR, and QBR meetings with assigned Key Account(s). - Expand, prospect and develop new opportunities withing the assigned Key Account(s). Identify and Analyze needs of the account, refine our targeted value proposition, and identify opportunities where for to grow the business. - Drive for results and identify what resources are required to successfully close new business and exceed our customer needs and expectations. - Responsible for managing the internal quoting process to determine costs and subsequently to develop pricing to achieve required profit margins. - Lead and/or manage negotiations of customer agreements (contracts) with the support of Management and Legal. - Achieve annual sales quota and non-revenue related objectives within assigned Key Account(s). - Establish collaborative and efficient processes to communicate with commercial, engineering, and operational functions at Flexan facilities. Take ownership to drive and solve problems associated with key accounts through cross-functional efforts. - Monitor competition and keep management abreast of any changes in the customer and competitive landscape. - Support corporate trade show presence with colleagues by assembling, manning, and disassembling trade show booth. - May be responsible for directly managing or developing other commercial team members - Other duties as assigned. Requirements: - Bachelor's degree - 8+ years of key account management experience - 1+ years of experience managing large (>$10M/year), strategic accounts in a manufacturing industry. Demonstrated success achieving sales targets through maintaining existing business and developing new sales within those accounts through strategic selling and long-term partnership development. - 1+ years of experience managing complex, global customer accounts across multiple business units and international company manufacturing locations. - 1+ years of experience successfully creating and or managing to sales metrics, performance indicators, and forecasts for assigned accounts Core Competencies: - Sales Skills: meeting sales goals, closing skills, strategic account management, prospecting skills, negotiation, self-confidence, product knowledge, presentation skills, and ability to grow client relationships - Demonstrated ability to communicate, present and influence credibly at all levels of the customer and internal organization (face-to-face, verbal, written) - Demonstrated ability to lead and motivate as necessary, a cross functional team to address customer needs - Proficient in Microsoft Office applications and SalesForce - Able to travel as required to manage customer relationships and support business needs. 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Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.
Fumigation Account Manager, Americas
SyensqoSyensqo is an innovative company specializing in advanced solutions across multiple sectors, including technology, healthcare, and industrial applications. The company’s mission
Title: Fumigation Account Manager, Americas Location: Lawrence United States Job Description: Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come. We are looking for: We are seeking a Regional Fumigation Sales Manager for our Phosphine Gases Fumigation Business to support all commercial aspects of partner/customer management.The position will also work with the Business Development Manager to support shorter term growth opportunities at new and existing accounts across Americas maximizing income and sales revenue. The role includes ownership of the entire sales management process including order processing, forecasting, cash management, complaint management, opportunity management, competitive/market pricing, cost/margin analysis, implementation of sales plans, proposal preparation, negotiation,cylinder management, and obtaining proper approvals etc. Market focus - post­ harvest fumigation of agricultural commodities including grain, nuts, non food and international trade of goods. This individual will be responsible for managing relationships within our distribution channel model as well as end user customer base. This position reports to the Americas Fumigation Business Development Manager. We can count on you for: - This role's biggest responsibility and challenge will be to support the region's growth plans by working closely with our partners to ensure monthly, quarterly and annual business targets including revenue, contribution margin, cash and forecast accuracy are achieved. The fumigation business is a unique niche market with significant commercial and regulatory hurdles. The ideal candidate will possess a no quit attitude and strong desire to overcome complex challenges - The Fumigation America’s group works and operates as a team; however, the role needs to be performed independently on a day to day basis. Independence and the ability to create and execute tasks with no daily oversight is a must. - The roles expectations beyond supporting and executing on growth plans include: - Provide updated monthly, quarterly and year end forecasts for the product range in the assigned territory. - Be an active member of the regional and global fumigation team, communicating, sharing knowledge, writing call reports, and attending cross functional meetings. - Uncover, create, progress, track, and close opportunities beyond existing business. - Support budgeting for assigned regions for short, mid and long term planning - Build and submit monthly sales reports to BD manager. - Provide sales call reports, account plans, opportunity plans and market/account/competitor information using the Salesforce - Responsible for DSO and complaint resolution for the assigned region. - Periodically visit partners/customers when/where applicable to support development and cooperation with the technical and business development team - Establish and develop strong relationships with partners and key end use customers at field and operational levels. - Investigate potential markets and co-develop a strategic growth plan for the region together with the Business Development manager. - Support innovation projects in the assigned region as directed by the BD manager. - Coordinate customer visits with TS&D and Business Development - Support marketing, advertising and social media projects for the business as directed by the Business Development Manager - Take care of all commercial activities: - Forecasting - review the monthly, quarterly and annual demand at the beginning of every month and update demand plan - Contracts – work with companies' legal departments to prepare customer contracts where required and as directed by the BD manager. - Price increases, incentives, adjustments etc to customer - Orders – work with the PS Order Fulfillment staff to manage orders and address questions and gaps - Complaints – where required work with the necessary support groups to manage customer complaints in a timely manner. - Report timely on projects and activities via CRM - Cylinder asset management support- responsibility for the assigned region to ensure cylinders are turned at max rate and available to operations in Canada in time to meet all customer requirements. This includes using and ensuring partners are using the company's cylinder tracking systems. Act as commercial point of contact for the business cylinder fleet manager for Americas and where applicable in support cylinder management needs in ROW. - Regulatory- support all global fumigation registration and regulatory compliance requirements that mandate the work to be done in Canada by a Canadian employee. This includes all request for document notarization and certification by Canadian authorities or consultants Key Accountabilities - Achieve or Exceed Budget figures (revenue, contribution margin, ebitda, T&E, cash, forecast accuracy etc) - Develop a thorough understanding of growth opportunities and competitive position in the market and support the development of a medium and long term strategic plans developed by the regional BD manager - Operate in adherence at all times within all Syensqo policies and procedures Americas Territory - Geography responsibility will extend to support accounts in all of the Americas. Focus area will be Canada and USA given the complex nature of our LATAM partner model which is managed by the Regional BD - Maintain and develop the business with key partners/end users in the Americas - Maintain/develop strong relationships with partner contacts at various levels - Potential visit key customers to support operations and develop opportunities - Engage the greater Syensqo support teams to quickly solve customer complaints - Propose commercial actions to win more share at existing accounts - Support Supply Chain team to continuously improve cylinder management. - Manage the business with distributors and fumigation service providers. Note the role will also involve interaction with and support of a large list of end users, often including users who perform in house fumigation. Relevant distributors will co-support in these efforts. Note the distributors used in fumigation are not standard/typical chemical distributors. There are specialized companies with focused expertise in the niche market of fumigation. As such they also represent alternative fumigants (ie competitive products). Syensqo's commercial model's success hinged on our small but experienced regional teams ability to work with all players in the value chain. This role will be an integral part of that model and will require the ability to contribute to a number of different non standard roles and responsibilities to support this business. Safety Responsbilities: - Demonstrate proficiency in Syensqo Fumigant Product Stewardship Program- technical and legal aspects of the safe and effective use of Phosphine gas formulations for post harvest fumigation - Understand and follow key Syensqo safety policies and procedures, including but not limited to the following: - Emergency Response / Evacuation Guidelines - Visitor Safety Policy - Housekeeping - Demonstrate a commitment to safety for self, fellow employees and customers - Attend monthly safety training as required - Obtain equipment or process specific safety training as necessary according to the specific hazards You will bring: - College or University Degree - Experience working with in agricultural chemical industry preferred - Experience in post harvest agricultural field desirable - Proven experience in managing customer expectations and developing strong relationships with partners - Strong communication and interpersonal skills required - Demonstrated experience in solving commercial problems - Technical experience/skills an asset Physcial Requirements: - Office or home based in the USA or Canada. - Likely 3-6 trips per year in North America - Current passport and prepared to travel within North America - Normal business hours with some flexibility to join conference calls with our regional and global teams at no standard office hours. Note must be able to cover North America business hours as many customers are West coast based You will get: - Competitive salary and benefits package - The U.S. base salary range reasonably expected to be paid for this position is $100,000 - 140,000 per year. Since actual compensation packages are based on a variety of factors unique to each candidate we may ultimately pay more or less than the posted base salary range. Total compensation for this role also includes bonus and/or other incentives. - 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations - Training platform for all employees - Free language courses (24 languages available) - Free well-being sessions (physical and psychological) About us - Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity. - At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.
National Account Manager - Palm- Specialty
BungeSelf-described as a world leader in sourcing, processing, and supplying grain and oilseed products and ingredients, Bunge is a food production company based in White Plains, New Yo
Title: National Account Manager - Palm/Specialty Location: Chesterfield United States Job Description: Company: Bunge City : RemoteState : Missouri (US-MO)Country : United States (US)Requisition Number : 45155 A Day In The Life: As a member of the Bunge Oils team, a National Account Manager will have responsibility for managing the assigned key national customer accounts and prospects in the Palm & Specialty Business unit, while serving as the primary point of contact for all commercial and technical activities relating to our products, service and innovation. The National Account Manager will be responsible for coordinating team selling initiatives to satisfy the needs of their customers. This position is responsible for growing existing major account revenues and profitability through consultative selling. The salesperson’s success will require an effective balance of time between existing opportunity management and new opportunity development, which includes broad knowledge of the customer’s brands and needs. What You'll Be Doing: • Deliver the annual business plan goals for a minimum of 5-10 key assigned accounts, while managing all aspects of an assigned book of business. • Work proactively with existing key customers to identify developmental sales opportunities. • Interface with customer contacts regularly via sales calls and value-added meetings, presenting ideas and innovative solutions that meet customer needs. • Develop and maintain relationships with key decision makers at multiple levels within the customers’ organizations. • Lead a cross-functional selling team (operations, customer service, commodities management, innovation, R&D, technical service and finance) to manage all aspects of the sales process and work with product line management and supply chain to prioritize all commercial and technical activities that will generate the greatest value for Bunge and the customer. • Provide timely and accurate reporting to management on activities and customer engagement. Skills/Experience Requirements: • Bachelor’s Degree required, preferably in Business, Agri-Business, Food Science or Nutrition. MBA a plus. • 5 - 7 years customer facing sales experience in managing complex sales cycles with a demonstrated track record of success. Extensive account management experience, selling to food manufacturers and/or large bakeries. Understanding of current CPG environment a plus. • Excellent written skills and oral presentation skills • Financial and business management aptitude • Demonstrated ability to work both autonomously and in a team-oriented environment • Excellent negotiation skills • Demonstrated ability to apply advanced consultative selling skills and large account management understanding to successfully grow sales and profitability • Strong interpersonal skills • Working knowledge of MS Office (Excel, Word, Power Point, etc.), SAP and/or SalesForce.com CRM software preferred. • Desire to be a team player in a fast paced, dynamic environment. • Ability and willingness to travel up to 30-50% of the time Benefits: Health Benefits – Offering choices so you can enroll in medical, dental and vision to meet your individual needs 401(k) – Investing in your future with an automatic 5% company contribution AND matching up to 4% of your contributions. Family Support – Supporting new and growing families by providing 6 weeks of 100% paid parental leave and fertility coverage. Tuition Reimbursement – Contributing to your education by reimbursing $5,000 of tuition expenses annually. Time Off – Providing generous PTO based on professional work experience 0 – 9 years: 25 days 10 – 19 years: 30 days 20+ years: 35 day The compensation range for this position is $113,730.00 - $127,980.00. In addition to the regular compensation, this role is also eligible for an annual incentive bonus. At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~37,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com. Every day our people exemplify these values, which represent Bunge at its core: • We Are One Team – Collaborative, Respectful, Inclusive • We Lead The Way – Agile, Empowered, Innovative • We Do What’s Right – Safety, Sustainability, With Integrity If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge Nearest Major Market: St Louis Job Segment: Account Manager, Agricultural, Supply Chain Manager, Outside Sales, Business Manager, Sales, Agriculture, Operations, Management

