• Create clear, engaging technical documentation for a global software product • Create documentation that makes our product a joy to use

Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job summary: We are seeking a highly skilled and certified * Fortinet Certified Trainer (FCT) * for a contract engagement. The successful candidate will deliver technical training across Fortinet's primary security tracks. You will be responsible for providing high-quality instruction, managing lab environments, and ensuring students are prepared for their respective certification exams. What you will do: * Conducts in person and virtual instructor-led training in one or more topic areas. * Uses questioning, discussion, and real-time feedback to gauge participant understanding and adjust instruction accordingly. * Demonstrates consistent classroom and student management to ensure a positive, successful learning environment. * Maintain up-to-date knowledge of FortiOS (v7.x/8.x) as well as the overall direction and application of the Fortinet solution portfolio. * Oversee and troubleshoot student lab environments using Fortinet's cloud-based lab portals. * Travels to customer training sites both inside and outside the Continental United States. * Provide real-world context and troubleshooting guidance to professionals seeking certification. What we expect of you: To be considered for this role, candidates * must * hold the following active credentials: * Fortinet Certified Trainer (FCT) Status: * Must be currently sponsored by an Authorized Training Center (ATC) or be an independent FCT with a valid trainer transcript. * Minimum Certification: * Active NSE 6 Certification (successfully passed NSE 4 + one NSE 6 exam). * Technical Experience: * Minimum of 5 years in network security and at least 3 years of experience delivering technical IT training. Course-Specific Certification Requirements: The candidate must hold the specific certification associated with the courses they are assigned to teach. * Expert-level knowledge of * FortiGate Next-Generation Firewalls * Proficiency in the * Fortinet Security Fabric * (FortiAnalyzer, FortiManager, FortiClient). * Experience with SD-WAN, SASE, ZTNA, and Cloud Security (AWS/Azure/GCP integration). * Ability to explain complex security concepts. * Prior experience as a consultant or engineer in a Production Fortinet environment, a plus. * Active participation in the Fortinet NSE community or XPERTS summits, a plus. Pay starting at $1150/day 1099, depending on experience and skill set. Pay ranges may be subject to geographic differentials. * CDW is committed to being an AI-fluent organization * We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice. * About Us * CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do. * Together, we Make Amazing Happen. * CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

• Technical documentation writing, not transaction processing. Technical writing samples will be requested if granted an interview. • Provide functional and/or technical writing support for resolution of internal program inquiries. • Liaise with other teams members as required to resolve questions/issues in a timely manner. Emphasis on ensuring proper documentation, notification, escalation, tracking and follow up. • Create and write original documents • Develop, review and edit documentation of technical IT products, policies, security standards, processes, procedures and deployments • Conduct relevant research, data analysis, and create reports • Communicate with team members, engineers and Subject Matter Experts to identify the process, document, and publish Standard Operating Procedures • Maintain responsibility for completion and accuracy of work products • Convey technical details clearly to a range of audiences, both in writing and verbally.

• Write and develop sales enablement materials including training guides, playbooks, scripts, and frameworks • Draft internal knowledge articles, updates, and leadership communications • Partner with marketing and product teams to produce clear guest messaging across campaigns, updates, and travel communications • Help define writing standards and editorial guidelines across enablement and operations content • Partner with enablement, marketing, operations, and digital teams globally