• Technical documentation writing, not transaction processing. Technical writing samples will be requested if granted an interview. • Provide functional and/or technical writing support for resolution of internal program inquiries. • Liaise with other teams members as required to resolve questions/issues in a timely manner. Emphasis on ensuring proper documentation, notification, escalation, tracking and follow up. • Create and write original documents • Develop, review and edit documentation of technical IT products, policies, security standards, processes, procedures and deployments • Conduct relevant research, data analysis, and create reports • Communicate with team members, engineers and Subject Matter Experts to identify the process, document, and publish Standard Operating Procedures • Maintain responsibility for completion and accuracy of work products • Convey technical details clearly to a range of audiences, both in writing and verbally.

• Write and develop sales enablement materials including training guides, playbooks, scripts, and frameworks • Draft internal knowledge articles, updates, and leadership communications • Partner with marketing and product teams to produce clear guest messaging across campaigns, updates, and travel communications • Help define writing standards and editorial guidelines across enablement and operations content • Partner with enablement, marketing, operations, and digital teams globally

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Our University Recruiting program is dedicated to attracting and cultivating the future leaders of this industry. This program offers paid positions for students and recent grads, designed to provide exposure to work that makes an impact while being supported through a structured experience with seasoned professionals. Ready to join a mission that matters? The future of cybersecurity starts with you. Location: Remote - BRA / Hybrid - São Paulo About the Role: As a Customer Success Apprentice at CrowdStrike, you’ll make a difference in global security by protecting organizations against the most advanced attackers in the world. Our CrowdStrike virtual security operations center offers opportunities to expand your skill set through a wide variety of experiences, detecting and responding to incidents as they occur in real-time for our customers. What You’ll Do: Ideally, you will be expected to work around 24 hours a week on projects including, but not limited to: - Monitoring, triaging and researching technical support requests - Assisting the CS Operations team in report creation and analysis - Collecting feedback from internal stakeholders on process effectiveness - Developing communications and digital content to engage customers - Working on pilot programs for major initiatives - Creating customer facing health checks and reports What You'll Need: - This program falls under Brazil’s Apprentice Law 10.097/00, which requires candidates to be under 24 years old - An eagerness to learn through hands-on experience and collaborative projects specific to your apprenticeship field - Although CrowdStrike is a primarily remote company, collaboration is intrinsic to the success of our mission. Therefore, the strongest applicants will be those who can communicate effectively and frequently, and work well with fellow apprentices and employees - Ability to communicate effectively in English Bonus Points: - Experience with a data analytics or business intelligence platform - Cybersecurity or computer science major preferred - Scripting or cybersecurity background - Project management experience #LI-MS3 What You Can Expect: - Market leader in compensation and equity awards - Paid holidays (including birthday holidays) and 401k matching (where applicable) - Professional development opportunities including workshops, tech talks, and Executive Speaker Series - Assigned mentors from across the company for continuous support and feedback - Participation in companywide initiatives including FalconFIT, Wellness Programs, and Employee Assistance Program - Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections - Vibrant office culture with world class amenities - Ownership of impactful projects that move the company forward - Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

Role Description - Design and build operational processes that protect businesses and users across Meta products. - Apply expertise in quantitative analysis, data mining, and data visualization to identify trends and implement solutions at scale. - Work with Engineering, Product, and Data Science teams to identify and build tools that improve performance of our systems. - Anticipate and predict potential threats to operations and platform, design and build solutions to protect against these threats, and then implement and enforce these systems at scale. - Perform statistical modeling and statistical regression analysis to construct business patterns and trends. - Build dashboards using Tableau and SQL to present business insight. - Plan and manage complex projects from the initial ideation phase through final execution. - Proactively communicate regular updates, concerns, trends, and the impact of changes to all internal stakeholders. - Develop and deliver measurement and reporting to quantify the impact of all launches, and monitor and analyze product and operational health metrics. - Drive internal and external process improvements, solve workflow problems, and ensure internal tools and automation systems are fully leveraged. - Telecommute from anywhere in the U.S. allowed. Qualifications - Requires a Bachelor’s degree (or foreign equivalent) in Computer Science, Engineering, Applied Sciences, Mathematics, Physics or related field, followed by five years of progressive, post baccalaureate work experience in the job offered or in a computer-related occupation. - Requires five years of experience in the following: - Dealing with complex, multi-faceted problems requiring creative and innovative solution development leveraging quantitative analysis and risk analysis. - Proficient to handle advanced analysis with large data sets in SQL and Excel. - PHP, Python, or Perl. - Building data pipelines. - Reporting systems, dynamic alerts, and data pipeline architecture. - Ability to rapidly assess, analyze, and resolve complicated issues, and distill that complexity into simple and concise concepts. - Ability to prioritize, re-prioritize, and handle multiple competing priorities. - Working with data visualization tools: Tableau or Unidash. - Ability to resolve and communicate issues with business presentation skills to both technical and non-technical audiences. - Solving problems using data and providing practical business insights. - Leading data-driven projects from definition through interpretation and execution. Requirements - $177,569/year to $207,020/year + bonus + equity + benefits.