• Lead a team, reviewing and coaching performance, quality, behavior, and attendance at individual and team levels. • Drive change, support transitions, and empower teammates to deliver great customer experiences. • Oversee hiring, onboarding, talent movement, and training while leading 1:1 coaching and team learning activities. • Ensure quality, compliance, and operational excellence by conducting case, email, and phone interaction reviews each month. • Actively participate in hiring, onboarding, internal talent movement, and identifying and addressing training needs.

• Deliver against quota for Compliance Solutions team and specific products identified including, but not limited to, Compliance One Plus Lending Systems • Ability to articulate value propositions of Wolter Kluwer’s solutions while delivering deep technical expertise • Build internal relationships and develop a collaborative team with Account Executives and other members of a Deal Team to effectively serve accounts • Develop a deep domain knowledge of the solution offering and configurations needed to support customers • Self-motivated, professional and proactive mindset as partner / collaborator across the WK sales eco-system to include sales team, market strategy, marketing and product development • Performs other duties as assigned by sales leadership.

• Execute the marketing strategy o Lead the execution of the property’s marketing plan to include: • Outbound marketing, including large housing fairs, sponsorship events, etc. • Resident and leasing events • Organic social channels • Email marketing campaigns • Lead the stabilization of sales & marketing for transitions • Aid in coordinating marketing campaigns, events, outbound marketing for properties onboarding to the Peak platform • Responsible for the completion of sales and marketing tasks on the Transition Checklist • Execute the renewal strategy to increase resident retention rates, refine and adjust the strategy as needed to meet each property’s unique needs. • Drive online reputation and satisfaction survey engagement to maintain a strong brand reputation. • Assist in nurturing leads and conducting in-person and virtual tours to convert leads at a higher pace. • Manage lease paperwork and assist with move-in procedures according to Peak's guidelines.

• Serve as the main point of contact for drivers via real-time chat and support channels • Provide professional, timely, and clear assistance • Help drivers resolve operational issues during active deliveries • Troubleshoot issues in real time • Escalate complex issues quickly when necessary • Ensure drivers remain confident and supported • Maintain accurate records of interactions and incidents • Log notes and updates to ensure operational continuity • Work closely with internal operations teams • Support a collaborative environment during peak demand periods