Capacity Planning Consultant remote type 100% Remote locations Hartford, CT United States - Remote time type Full time Capacity Planning Consultant This role can be done in office or remotely The capacity Planning Consultant is accountable for the development and maintenance of comprehensive staffing models supporting Operations Service/Call Centers. The models determine resource (staff) requirements for workload demands for long term planning. The models contemplate business processes, staff productivity, timeliness, growth, invest initiatives, transfer of work, as well as turnover and hiring. The position works very closely with other members of the Operations and Finance teams and is critical in the development of annual operating plan/budget and regular outlooks. • Development and maintenance of Operations Service/Call Center staff models • Identify and detail hiring, schedule, development time and skilling recommendations • Variance and scenario analysis RESPONSIBILITIES • Act as liaison between Operations, Training, HR, Finance and Expense business partners with regards to staffing and capacity planning. Develop and maintain strong working relationships with partners. • Establish staff plans and/or capacity requirements based on data and analytics. Maintain comprehensive knowledge of staffing model inputs and methodology. Work closely with Operations business partners in the development of work process time standards. • Conduct planning meetings to discuss and or communicate capacity needs, risks, opportunities and results to various functions. • Conduct detailed variance analytics and identify key business drivers of change. Research, forecast and report on demand drivers. Review forecast for accuracy and make proactive changes to minimize variances. • Influence and negotiate with business partners and colleagues. Clearly articulate points of view and provide compelling rationale to influence decisions. • Working closely with the Operational Lines Finance, Expense and Operations leads, identify trends, quantify impacts, and communicate business results relative to staffing implications on a monthly basis. Respond to “what-if” scenarios, cost benefit requests, and other projects that have staffing implications. Able to quantify implications of initiatives on staffing needs. • Understand the interrelationship between model variables and the impact to service level commitments. • Develop benchmarking metrics in order to understand efficiency/productivity of actual planned staffing levels. Assess risk and opportunities. • Develop and maintain expertise in business process. Be able to translate into working staff model that allows the isolation of impacts of change in variables. • Participate in model optimization techniques that drive efficiency and optimize resource utilization. • Play a key role in the financial outlook and operating plan process by submitting staffing projections for current and outer years. Communicate detailed explanations of change drivers and gain approval from leadership on an ongoing basis. QUALIFICATIONS • Experience in constructing quantitative analysis • Experience in building capacity plans for both call center and back office operations • Long term workforce modeling, building and maintenance • Long term Forecasting experience looking out at least 2 years • Service Operations/Contact Center and/or business forecasting experience • Bachelor’s Degree preferred • Strong quantitative and mathematical skills • Possesses strong to advanced MS EXCEL skills. • Familiarity with IEX and workforce planning tools • Adept in data mining, data analysis, and data presentation. • Able to identify relevant data and data sources to provide meaningful analysis. • Strong analytical, critical-thinking, and problem-solving skills. • Effective written and verbal communication skills a must. Able to influence and negotiate with business partners and colleagues openly. Can clearly articulate points of view and provides compelling rationale to influence decisions. Able to articulate end-to-end business processes • Possesses strong to advanced EXCEL skills • Demonstrated ability to solve complex problems, as well as understand/analyze data Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $74,400 - $111,600

Role Description Mercier Consultancy MD is seeking an enthusiastic Italian Speaking Rent-a-Car Customer Service Consultant to join our team in Bulgaria. This exciting opportunity allows you to work in a vibrant environment where you will be responsible for delivering excellent customer service to our Italian-speaking clients in the rent-a-car sector. As a Customer Service Consultant, you will play a crucial role in ensuring customers receive professional and helpful assistance regarding their car rental needs, making their experience smooth and enjoyable. - Provide exceptional customer support in Italian through phone, email, and chat communication channels. - Assist clients with reservations, inquiries, and any issues related to rent-a-car services promptly and efficiently. - Handle customer complaints with professionalism and work towards effective resolutions. - Maintain accurate records of customer interactions in the CRM system. - Collaborate with internal teams to enhance service quality and address customer needs. - Stay updated on company policies, offers, and fleet details to provide accurate information to customers. Qualifications - Fluency in Italian (spoken and written) is essential; proficiency in English is advantageous. - Previous experience in customer service, preferably in the rent-a-car or travel industry, is a plus. - Strong communication and interpersonal skills with a customer-centric approach. - Ability to multitask and work efficiently in a fast-paced environment. - Familiarity with CRM software and basic computer skills. - A proactive and positive attitude, with excellent problem-solving abilities. - Willingness to work from Bulgaria with commitment and flexibility. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Monthly Performance Bonus - Fully Paid Training - Health Insurance - Private Gym - And Much More...

Role Description Washington Trust has an opportunity for a highly motivated Wealth Associate to join our Wealth Management Fiduciary Services team. The Wealth Associate will work with a team of trust and estate administration professionals to provide support services for account administration. This is an excellent opportunity for someone with 5+ years’ experience in wealth management fiduciary services and would like to expand their understanding of trust administration and estate settlement. This position is part of a career progression track and may lead to wealth advice, managing fiduciary accounts, financial planning, and/or client investments as experience grows. Primary Responsibilities - Client Support: - Assist customers and answer basic inquiries, answer telephone calls and direct customers to appropriate areas. - Set up client meetings and accurately and timely respond to requests for information and action. - Process cash distributions (checks, wires, bill payments, and ACH). - Team Support: - File, research, or obtain information needed by Trust Officers and management, as directed. - Collect documentation, gather information with beneficiaries, and create/populate forms for account opening and closing, annual reviews, distributions, production, and creating events in systems of record, account maintenance, and similar functions. - Prepare correspondence and reports as needed. Provide support to team members and to colleagues within the Bank, as requested. - Quality Assurance: - Run reports and maintain reminders to ensure that proper procedures are followed, deadlines are met, and that there is a consistent approach throughout the department. - Follow up and confirm all essential tasks requested by Trust Officers have been completed. Qualifications - Bachelor’s degree and the equivalent of 5+ years wealth management administration, trust administration, estate settlement and/or direct client service experience. Investment experience is preferred but not required. - Demonstrated excellence with problem resolution, client follow up and successful cultivation of highly satisfied client relationships. - Demonstrated knowledge of customer service principles and practices; strong PC skills; intermediate level Microsoft Word and Excel skills. - Detail oriented, exceptional organizational skills and the ability to complete multiple tasks simultaneously and with accuracy. - Professional and courteous telephone skills. - Demonstrated superior communication and interpersonal skills. - Experience or expertise in any of these areas is desirable: trust administration, trust accounting systems and terminology, account maintenance. Requirements - This position is in Providence or Westerly, RI, but has the option to work remotely from RI, CT, or MA. Candidates must have access to appropriate internet/wi-fi and home workspace (required). Benefits - A good‑faith, reasonable estimate of the base salary range for this role is $65,000–$75,000, and the actual offer will depend on factors such as experience, skills, training, certifications, and education. - This base salary reflects one component of our competitive compensation package. - This position may be eligible for an annual bonus and includes a comprehensive benefits package. - Our employees enjoy a comprehensive benefits package, which includes health and welfare benefits, paid time-off, work-life program, and a 401(k) plan. - We believe employees who are valued, recognized, rewarded and empowered, will achieve personal and professional growth.

Role Description We’re partnering with a leading public health service to recruit an experienced Consultant Psychiatrist to join a specialist Infant, Child and Adolescent Mental Health Service delivering care across regional and remote Western Australia. This is a unique opportunity to work within a statewide, virtual specialist model, supporting children, young people, and families while collaborating closely with regional teams on complex and high-impact cases. - Deliver specialist assessment and treatment for children and adolescents - Provide expert consultation to GPs and multidisciplinary teams - Support coordinated care for complex and high-risk presentations - Contribute to service development, planning, and quality improvement - Play a key role in strengthening regional mental health services Qualifications - Eligibility for specialist registration with AHPRA - Fellowship of RANZCP (or equivalent) - Completion (or near completion) of Advanced Certificate in Child & Adolescent Psychiatry - Demonstrated experience in infant, child and adolescent mental health Requirements - Consultant Psychiatrist – Sessional (0.4 FTE) (1 session = 4 hours) - Consultant Psychiatrist + Head of Department – 0.6 FTE (5-year term) - Flexible arrangements available: part-time, sessional or tailored FTE Benefits - Flexible work arrangements with strong work-life balance - Opportunity to work in an innovative, virtual care model - Meaningful impact across regional and remote communities - Leadership and teaching opportunities - Supportive, collaborative multidisciplinary environment Company Description This specialist hub provides advanced, virtual mental health care to children and young people aged 0–18 across regional WA. Working in partnership with local ICAMHS teams, the service focuses on: - Specialist psychiatric assessment and treatment - Consultation and shared care with regional clinicians - Clinical leadership and workforce capability building - Supporting culturally responsive, trauma-informed care models