Title: LSAT Prep Tutor Remote Work Type: Contract Department: Tutor Team Company Description Upswing exists to empower the historically marginalized to overcome systemic personal or educational obstacles to achieve their life goals. Upswing partners with educational institutions (primarily college-level) to connect their students to educational and personal resources through technology and services - including online tutoring! Job Description Upswing's tutoring philosophy stresses the importance of fostering independence. To succeed in this role, you must be familiar with tutoring via the Socratic method and love working with students to develop critical thinking skills. Online sessions take place via Upswing's virtual classroom and offer video, audio, and chatbox in addition to a whiteboard. - This is a remote position that allows tutors to work at nearly any location with reliable access to a computer and Internet. - Work via Upswing is based on your availability and demand from students. The ideal candidate is available to tutor between Sun-Thurs, 6pm - 10pm CST / 5pm-9pm EST. - Once hired, expect to onboard between 2-5 business days. - This position pays between $12-$16 per hour. - Payments are issued via PayPal. Please ensure that you are able to receive payments via PayPal before applying. - Our busy periods are typically once the fall and spring semesters are in full swing (beginning of September through beginning of November, and end of January through beginning of May). Good fit candidates: - Subject matter expert, or advanced knowledge gained during the attainment of an undergraduate degree, graduate degree, or professional experience in physics - Have access to reliable, high-speed Internet, a quiet, distraction-free environment to conduct tutorials, and a reliable laptop/desktop with camera and microphone functionality - Received excellent grades in undergraduate or graduate school - Enjoy teaching others and helping people through problems and a desire to help others reach their goals - Can tutor a minimum of 2-5 hours per week during the fall and spring semester - A background in teaching methodology, instruction, or experience tutoring at the college level i.e. in a math or learning lab or in a writing center, is highly preferred - Responsive to session requests - Top-notch verbal and written communication skills Perks - Tutor from anywhere in the world through our platform - Join a community of exceptional tutors looking to make a difference - Calendar integration and text/email alerts for session requests - Create your own schedule with the expectation of remaining active during the fall and spring semesters

• Own customer support + program operations end-to-end and oversee our support resources. • Bring structure, clarity, and scalability to a fast-expanding part of the business. • Strengthen customer support operations, working directly with school and district partners. • Build systems that enable flawless program execution, including workflows and escalation paths. • Serve as Incident Manager during customer-impacting issues. • Continuously improve the support experience as the company evolves.

• Support our Merchandising organization, reporting to the Director of Merchandising Operations. • Build insightful process reporting that will drive the growth of our brand partners. • Collaborate with cross-functional teams to develop reporting on core merchandising processes, identify inefficiencies, and improve transparency across the organization. • Independently manage projects, build scalable reporting, and contribute to continuous process improvements.

• Own and manage end-to-end customer onboarding processes through handoff to customer success team • Serve as a key execution partner to the COO, driving operational priorities from concept to completion • Support day-to-day operations and ensure smooth cross-functional execution • Build, document, and continuously improve operational processes and workflows • Track and manage timelines for licensing renewals and regulatory reporting requirements • Coordinate with internal and external partners to ensure compliance obligations are met on time • Act as a reliable point of ownership for high-priority operational initiatives