• Respond to buyer inquiries via chat • Provide diligent and friendly service • Increase sales performance through cross-selling and upselling • Contribute to the goal of maximizing customer retention • Ensure chat response time and rate SLAs are met • Identify the needs of buyers by asking relevant probing questions • Acknowledge and resolve buyer concerns and complaints • Analyze and report product and promotion issues • Actively collaborate with internal and external stakeholders

• Respond to customer inquiries promptly and professionally via email, chat, and phone • Troubleshoot common issues and provide clear guidance to customers • Collaborate with the team to ensure smooth operations and a positive customer experience • Escalate complex issues when necessary while providing accurate documentation • Maintain records of interactions and track customer feedback

Overview We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time. Imagine what we could do for your career? We’re currently seeking home-based Customer Service Representatives to join our Enterprise Car Club evening team. ECC Helpdesk is a technical support team for our Car Club Members. We provide 24/7 mobility support to ensure service excellence for a smooth automated rental experience. With coverage across all main UK Hubs from Penzance to Thurso, members can pick up a car from any convenient on street location for as little as 30mins up to 7days! Our Clubhouse team provides 24/7 support to ECC members. This role involves working evening shifts scheduled between either between 3:00pm - Midnight or 6:00pm - Midnight up to five shifts per week across Monday to Sunday, to include 1 weekend shift. This is a remote based role and can be for between 30 and 40 hours per week. What you can expect from Enterprise Car Club: - Career and development opportunities - Preferential membership rates - Tailored training program - Part of a global contact centre team - On-going support and coaching - Fun virtual team environment If you are tech savvy and passionate about delivering great service hit the apply button today! Responsibilities - Provide exceptional customer service to Car Club members, primarily by telephone but also over email and chat - Resolve helpdesk queries relating to members accounts in a timely and satisfactory manner - Provide technical support to members - Compliance with company policies and internal processes - Using initiative and decision making skills to perform a variety of duties Qualifications - Passion for problem solving and investigating solutions for members - Attention to detail with a curious mind and desire to learn - Ability to work in a fast-paced environment. You can expect to spend 95% of your time supporting members during peak seasons. - Ability to identify risks and take appropriate action - Confidence communicating on the phone with members, colleagues and management. - Adaptability in using online systems and new technology - Strong ability to multitask using varied systems and processes - Process driven skill set that thrives when multitasking - Basic car knowledge is desirable but not essential - Enjoys working within a virtual office where fun and teamwork rules! Key (minimum) requirements - Personal - Must operate a Windows device and be able to hardwire connect to your router (Wi-Fi not permitted) - Must be able to provide a suitable home-office environment which is free from noise and any distractions. (Desk and ergonomic chair are required) - Strong PC skills and technical aptitude

Role Description Zur Verstärkung unseres Teams suchen wir ab sofort einen Kundendienstmitarbeiter Französisch / Deutsch (m/w/d) in Vollzeit. - Bearbeitung von Kunden-E-Mails - Telefonische und schriftliche Kommunikation mit den Kunden - Fachkompetente Beratung - Kundenorientierte Problemlösung - Sicherstellung der Qualitätsanforderungen des Auftraggebers und der Kundenzufriedenheit - Erfassung der Geschäftsvorfälle in der Unternehmenssoftware Qualifications - Erfolgreich abgeschlossene Berufsausbildung - Erste Erfahrungen im Kundendienst oder im Inkassobereich sind von Vorteil, jedoch keine Voraussetzung – auch motivierte Quereinsteiger sind willkommen - Sehr gute Deutschkenntnisse in Wort und Schrift - Fließende Französischkenntnisse, idealerweise auf muttersprachlichem Niveau - Sicherer Umgang mit den gängigen Microsoft-Office-Anwendungen Benefits - Starkes, kollegiales Umfeld in einer motivierten und modernen Arbeitsatmosphäre - Sehr gute, strukturierte Einarbeitung - Professionelle Arbeitsmittel - Mitarbeiter-Massagen - Bezuschusste betriebliche Altersvorsorge - Bonuskarte mit 50€ Einkaufswert pro Monat - 27 Tage Urlaub, jährlich steigend bis 32 Tage - Kostenlose Getränke & Obst - Kostenloser Parkplatz