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Customer Support Specialist
Location
Philippines
Posted
55 days ago
Salary
$1K / month
Seniority
Senior
Job Description
Customer Support Specialist
Agent
• Respond to customer inquiries promptly and professionally via email, chat, and phone • Troubleshoot common issues and provide clear guidance to customers • Collaborate with the team to ensure smooth operations and a positive customer experience • Escalate complex issues when necessary while providing accurate documentation • Maintain records of interactions and track customer feedback
Job Requirements
- Previous experience in customer support or service desk roles preferred
- Strong communication skills, both written and verbal
- Ability to manage multiple tasks and prioritize effectively
- Professional, courteous, and detail-oriented
- Comfortable working in a remote environment and collaborating with a distributed team
- Plus: Familiarity with Google Sheets for basic reporting or data tracking
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