• Responsible for the strategic direction, operational leadership, and technical excellence of the organization’s most complex and high-exposure claims • Oversee a diverse portfolio including complex products liability, class actions, coverage litigation, complex construction defect claims, excess and surplus lines, general liability and commercial auto litigation • Serve as a key technical and leadership authority within the claim’s organization • Provide executive-level guidance on claim strategy, reserving, litigation management, risk transfer, and resolution of high-severity matters • Partner with the VP of Corporate Technical Claims on enterprise-level initiatives involving Legal, Underwriting, Actuarial, Reinsurance, and external counsel to drive consistent, predictable, and optimal outcomes

• Provide claims advocacy and account management services to clients involving moderate, complex and catastrophic claims • Serve as a trusted advocate for clients and key stakeholders • Engage collaboratively with clients, their representatives, and insurers • Take ownership of resolving client claim issues in a timely manner • Maintain thorough and timely documentation within the EPIC claim file system • Conduct thorough coverage analysis and research

• Full responsibility for revenue, margin, and unit economics across the consumer segment • Set financial targets, build and manage the budget, and deliver profitable growth quarter over quarter • Report directly to senior leadership with full visibility into performance and a seat at the table when it matters • Define how Kooner enters and expands in consumer markets, pricing architecture, service packaging, and geographic sequencing • Determine which acquisition channels to bet on, pressure-test assumptions quickly, and double down on what works • Build a repeatable growth model that can scale across new markets without losing quality or margins • Own the consumer brand from the ground up, how it looks, sounds, and feels at every touchpoint • Set the standard for what a Kooner consumer experience means, from first booking to fifth visit • Build the systems and feedback loops that ensure consistency as the business scales • Identify key hires, make the business case for headcount, and recruit people motivated to build, not just manage • Design the org structure for the consumer division as it grows from zero to scale • Foster a culture that reflects Kooner's family-first values while moving with startup urgency • Design the end-to-end service delivery model; scheduling, dispatch, technician standards, quality control, and customer communication • Adapt existing infrastructure where it fits; build new processes where it doesn't • Keep scalability front of mind, every system you build should work at 10x volume • Own the strategy for turning first-time customers into regulars • Develop service plans, communication cadences, and loyalty incentives that drive repeat business • Define and track the metrics that matter; retention rate, lifetime value, NPS, and churn • Partner with product and tech stakeholders to shape the digital experience; booking, payment, service history, and reminders • Advocate internally for the consumer customer and influence the product roadmap accordingly • Identify gaps in current tooling and drive solutions that improve both the customer and technician experience • Leverage existing relationships and cultivate those relationships to accelerate consumer growth; insurance partners, dealerships, employers, apartment communities, and beyond • Explore fleet-to-consumer crossover opportunities that leverage Kooner's existing national footprint • Stay sharp on competitor moves, market shifts, and evolving consumer expectations • Use those insights to keep Kooner's offering ahead of the curve, anticipating the market, not reacting to it • Feed learnings back into strategy, pricing, and product decisions on a continuous basis

Role Description With the continued growth of CenterWell Home Health and OneHome, the VP, Segment CIO – Home Solutions plays a critical role in shaping how technology enables care delivery, operational excellence, and innovation across the home-based care continuum. This role is a transformational leadership opportunity at the intersection of healthcare, technology, and scale. The Segment CIO is a senior executive responsible for defining and executing multi‑year technology strategies that improve patient, clinician, and operator experience while running large, complex technology environments. Responsibilities include: - Leading strategy, innovation, technology delivery, and operations for CenterWell Home Health and OneHome. - Acting as a change agent—driving modernization, digital transformation, and operational excellence aligned to CenterWell and Humana enterprise strategies. Qualifications - Bachelor’s or Master’s degree in Computer Science or equivalent experience. - 15+ years of IT experience, including leading large, distributed technology organizations. - 8+ years in senior leadership or large‑scale transformation roles (industry or consulting). - Proven experience defining digital roadmaps and leading enterprise‑wide, cross‑segment programs. - Strong executive communication skills, including Board‑level engagement. - Experience with M&A integration, platform standardization, and modernization. Requirements - Enterprise mindset with strong strategic and analytical judgment. - Collaborative, results‑oriented, and change‑driven leadership style. - Credibility with senior business and technology leaders. - Proven ability to attract, develop, and retain top talent. - Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Benefits - Scheduled Weekly Hours: 40