Job Closed

This listing is no longer active.

Stefanini Group logo
Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia. More than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence.

ServiceNow Consultant

Location

United States

Posted

42 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

ServiceNow Consultant

Stefanini Group

Role Description Stefanini Group is looking for a ServiceNow CSM Specialist for a globally recognized company! - Design, configure, deploy, and support ServiceNow Customer Service Management (CSM) solutions. - Translate business requirements into scalable applications with robust reporting and governance. Responsibilities: - Lead end‐to‐end CSM implementations from discovery through deployment and hyper‐care. - Configure core CSM: case management, SLAs/entitlements, knowledge, portals/communities, omnichannel intake. - Build reports and Performance Analytics dashboards with KPIs, indicators, and scheduled reporting. - Automate workflows using Flow Designer, IntegrationHub, Business Rules, Client Scripts, Script Includes, Glide APIs. - Integrate systems via REST/SOAP; implement secure auth (OAuth2, API keys) and SSO (SAML/OIDC). - Manage data imports/transforms, data quality rules, and align models with legacy Siebel CRM System. - Enforce platform security and governance: ACLs, roles, RBAC, update sets, source control, environment promotion. - Optimize performance and reliability; troubleshoot incidents/problems and perform root‐cause analysis. - Drive quality assurance (ATF, unit/UAT plans), release notes, upgrades, and regression testing. - Produce documentation (design specs, runbooks) and deliver stakeholder training. Qualifications - ServiceNow certification: CIS‐CSM (Customer Service Management). - 4–6 years hands‐on ServiceNow admin/development; 2+ full CSM implementations. - Platform expertise: configuration/customization across CSM/CRM; Flow Designer, IntegrationHub, Business Rules, Client Scripts, Script Includes, Glide APIs. - Reporting & Performance Analytics: KPIs, indicators, widgets, dashboards, scheduled reports, scorecards. - Security & governance: ACLs, roles, data policies, encryption, update sets, source control, CI/CD promotion practices. - Architecture & data: SaaS/multi‐tenant concepts; data modeling; CMDB relationships; familiarity with CSDM. - Integrations: REST/SOAP, webhooks; JSON/XML; auth via OAuth2 and SAML/OIDC. - Delivery excellence: ATF, versioning, release/change management, documentation. - Education: Bachelor's in CS/IS/Engineering or equivalent experience. - Professional skills: analytical problem‐solving, reliable follow‐through, deadline ownership, independent work, and cross‐team collaboration. Company Description

Related Categories

Related Job Pages

More Consultant Jobs

Resource Innovations logo

Energy Performance Consultant

Resource Innovations

Resource Innovations offers environmental consulting services with a focus on energy and water efficiency. Past jobs at Resource Innovations have offered work-from-home flexibility

Consultant43 days ago

• Builds and maintains relationships with market actors such as architects, engineers, planners, energy modelers, raters, builders, owners, and commercial real estate organizations • Maintains a pipeline of projects and leads; sees projects through to completion • Supports design, implementation, and continuous improvement of new construction utility offerings under the direction of Resource Innovations Leadership and Client Program Managers • Responsible to build and maintain a pipeline of projects planning to participate in utility programs • Collaborates with program management, software, outreach, data analysis, customer service, and partner teams • Independently audits complex buildings, evaluates building systems, and identifies energy efficiency and sustainability opportunities • Builds and reviews energy efficiency models using industry standard software • Supports onsite and virtual measurements and verification of “as built” results after new buildings have been commissioned • Supports business development initiatives by serving as a new construction subject matter expert • Other duties as assigned

Utah
$50K - $95K / year
Job Closed
Full TimeRemoteTeam 10,001+H1B No Sponsor

• Participará en proyectos de transformación digital y modernización de sistemas de información en organizaciones sanitarias, con un enfoque en la adopción de estándares internacionales y buenas prácticas de interoperabilidad.

Spain
Job Closed
Luxury Presence logo

Compensation Lead

Luxury Presence

Luxury Presence works to provide stunning websites, world-class marketing services, and access to an exclusive network for some of the world’s leading real estate agents. Founded

Consultant43 days ago

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company on track to hit $100M in annual recurring revenue in the next six months. More than 87,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business. The OpportunityWe’re looking for a Compensation Lead to own and evolve how we reward performance across Luxury Presence. This isn’t a back-office role that processes payroll. You’ll be the owner of our commission management platform, the day-to-day administrator who keeps it running, and the strategic thought partner to our go-to-market teams—designing and optimizing variable compensation plans that drive the right behaviors, align with business goals, and scale as we grow. Reporting to the Head of Finance, you’ll work cross-functionally with Sales, Customer Success, and Leadership to build, maintain, and continuously improve our commission structures, bonus programs, and incentive plans. You’ll own the administration of our commission management software (think QuotaPath, CaptivateIQ, or similar), ensuring reps have real-time visibility into their earnings and that calculations are automated, accurate, and auditable. You’ll assess ROI, identify what’s working and what isn’t, and make data-driven recommendations that directly impact company performance. This role also touches broader compensation philosophy, including equity programs and people analytics. You’ll help us think through total rewards strategy as we continue to scale. The platform handles the calculations; your job is to decide what to calculate, whether it’s working, and how to make it better. If you’re energized by building compensation systems that motivate teams and drive results, and you want to do it at a fast-moving company where your work has direct impact, this is the role for you. You must be AI-forward. We expect you to leverage AI tools to increase your efficiency, improve your analysis, and automate repetitive work. If you’re excited about using technology to do more with less, you’ll thrive here. What You’ll OwnVariable Compensation Operations & Platform Management - Manage, run, and maintain all variable compensation programs across the company, including sales commissions, CS incentives, and leadership bonuses - Ensure accurate and timely calculation and payment of commissions and bonuses each pay period - Own and administer our commission management platform end-to-end: configure plans, build payout workflows, and ensure reps have real-time dashboards into their earnings - Manage the vendor relationship with our commission management software provider, evaluate new tools as needed, and drive platform improvements over time - Resolve compensation inquiries and disputes with clarity and speed, leveraging platform audit trails and rep-facing dashboards to reduce back-and-forth Strategic Compensation Design - Partner with GTM leadership to design and iterate on compensation plans that align with business strategy and drive desired behaviors - Model scenarios and analyze the impact of proposed plan changes before implementation - Stay current on compensation trends and best practices to ensure our plans remain competitive and effective - Own the annual compensation planning cycle for variable pay programs Compensation Analytics & Insights - Establish and maintain a recurring reporting cadence that gives leadership clear, consistent visibility into the relationship between variable compensation, rep performance, and retention. - Deliver at least two data-driven recommendations per quarter that improve plan effectiveness or identify cost inefficiencies - Build and own dashboards and analytical frameworks that make compensation data accessible and actionable for GTM leaders and Finance - Proactively surface trends, anomalies, and opportunities — don't wait to be asked; bring insights to the table Broader Compensation and Equity - Support equity compensation administration and analysis - Contribute to overall compensation philosophy and total rewards strategy as we scale What We’re Looking ForExperience - 3+ years of experience in commission planning, variable compensation, or sales compensation analysis - Proven track record of managing end-to-end commission processes for Sales or GTM teams, including hands-on administration of a commission management platform - Experience designing or materially improving compensation plans that drove measurable results - Background in Finance, Sales Operations, or HR Compensation is a plus Technical Skills - Hands-on experience administering a commission management platform (QuotaPath, CaptivateIQ, Spiff, Xactly, or similar)—including plan configuration, rep dashboards, and payout workflows - Strong Excel/Google Sheets skills: You should be comfortable building models with nested formulas for scenario modeling and ad hoc analysis, even though the platform will handle day-to-day commission calculations. - Experience with SQL is a plus - Comfort working with data from CRM (Salesforce/HubSpot), HRIS, and financial systems Mindset and Approach - AI-forward: You actively use AI tools to work faster and smarter. You’re excited about automation and building efficient systems. - Highly analytical with strong attention to detail. Commission errors are costly and erode trust. - Strong communicator who can explain compensation plans clearly to salespeople and executives alike - Collaborative and cross-functional. You’ll work closely with Sales, CS, Finance, and People teams. - Bias toward action. You solve problems, propose improvements, and don’t wait to be told what to do. Join us in shaping the future of real estate The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages. We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition. Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date. More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry's most powerful brokerages rely on Luxury Presence as a trusted business partner. Every year since 2020, Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform. Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

United States
Job Closed
Full TimeRemoteTeam 1,001-5,000Since 2003H1B Sponsor

• Gather client requirements • Lead and participate in workshops • Write technical specifications • Design data flows and services to best address the identified needs • Configure vendor solutions and develop custom modules • Contribute proactively to selecting appropriate architectures and technologies (flow types, deployment modes, notifications, etc.) • Help establish standards and best practices (architecture, security, documentation, etc.) • Analyze and manage exchange/data flows within the information system • Diagnose major malfunctions and propose solutions • Support change management (data migration, user training, go-live support, etc.)

France