• Надійною підтримкою та порадником з усіх питань, що стосуються сервісу Jooble • Працювати над збільшенням середнього чека шляхом пропозиції клієнту оптимальних пропозицій (upsells) • Повертати втрачених клієнтів з портфоліо клієнтів • Проактивно взаємодіяти з клієнтами, розуміти їхні потреби, виклики та цілі • Мати можливість водночас працювати з активними та колишніми клієнтами • Проводити онбординг і навчання нових клієнтів щодо функціоналу продуктів • Відстежувати й аналізувати дані про використання продуктів клієнтами • Тісно співпрацювати з іншими відділами для забезпечення якісного клієнтського досвіду • Відстежувати ключові метрики успіху клієнтів і звітувати про прогрес

• Lead designated territory and provide end-to-end renewal execution support to ensure customer retention and annual revenue and growth targets. • Spearhead renewal negotiations and drive incremental revenue. • Connect with customers regularly both virtually and in-person to become a trusted advisor. • Establish strong relationships based on knowledge of customer requirements and commitment to value. • Encourage all accounts to become Avenu references. • Develop effective and specific account plans to ensure revenue target delivery and sustainable growth by driving Demand Generation, Pipeline and Opportunity Management strategies. • Establish customer acumen - actively understand each customer’s needs, strategic growth plans. • Leverage internal Avenu resources to navigate contract creation, pricing, closing and bookings. • Leverage Avenu Solutions – be proficient in and bring all Avenu offers to bear on sales pursuits including industry solutions, LOB solutions and technology/consulting/business process outsourcing solutions. • Understand Avenu’s competition and effectively position solutions against them. • Ensure effective Pipeline planning - Follow a disciplined approach to maintaining a rolling pipeline. • Keep pipeline current and moving up the pipeline curve. • Orchestrate resources: deploy appropriate teams to execute winning product and service deployment including both Avenu and Partner resources. • Ensure account teams (and Partners) are well versed in each account’s strategy and well positioned for all customer touch points and events. • Maximize the value of all sales support organizations. • Maintain CRM system with accurate customer and pipeline information. • Enthusiastically support all Avenu promotions and events in the territory. • Understand state and local government management and sales and marketing serving the public sector. • Knowledgeable in commercial metrics and forecasting principles. • Perform other duties as assigned.

• Lifecycle Management: Execute automated customer journeys from onboarding to renewal using HubSpot, in-app messaging, and email campaigns to accelerate time to value. • Account Management (AM): Manage the full renewal lifecycle and drive upsell opportunities within the APAC digital portfolio to achieve NRR and GRR targets. • Customer Success Management (CSM): Scale platform adoption and feature usage through digital engagement methods, including one-to-many webinars and automated training sessions. • Risk Mitigation: Monitor customer health scores and engagement data to proactively intervene with targeted digital resources or high-value touches to reduce churn. • Regional Implementation: Deploy and test localized automation workflows and engagement playbooks to ensure effectiveness for the APAC market. • Metrics Reporting and Cohort Analysis: Track key performance indicators such as NRR, Churn, Adoption Rate, and TTV, providing data-driven recommendations for journey improvements. • Feedback and Cross-Functional Collaboration: Partner with RevOps, Program Builders, and Product teams to address customer friction and align with regional Sales and Marketing on cohesive lifecycle campaigns.

• Act as a business partner for a diverse portfolio of clients, overseeing day-to-day operations and high-level strategy meetings to contract negotiations and renewals. • Represent the client’s interests internally, providing actionable feedback to our operations and product teams to drive service enhancements and platform innovation. • Drive retention and expansion by deeply understanding your clients' business models, fee structures, and technical needs. • Spearhead growth strategies to ensure clients leverage the full power of our ecosystem. • Identify potential account risks before they escalate, navigating internal business lines and product expertise to deliver swift, high-impact resolutions. • Mentor and support the broader account management team, sharing market insights and contributing to a culture of continuous improvement and business growth. • Ensure all accounts meet rigorous compliance standards while maintaining a high bar for communication and transparency. • Represent the company at industry events and client on-site events. Meet with clients in-person, as needed, for strategic reviews, new product demos, and negotiations.