Role Description This is not a steady-state CSM position where you inherit a playbook and run it. You will be the first dedicated customer success hire at Sharetru. Your primary mission is twofold: - Ensure every new customer is onboarded successfully and deeply adopted. - Own the renewal pipeline to retain the customers we’ve earned. Everything else—QBRs, advocacy, customer health—flows from getting those two things right. Upgrades and new revenue opportunities are handled by our account executive; your job is to make customers so successful that those opportunities surface naturally. You’ll report directly to the CEO, who has been the de facto CSM until now. That means you’ll have full context on customer relationships, direct access to executive decision-making, and the autonomy to shape how Sharetru serves its customers going forward. The right person for this role is a builder who is energized by the challenge of creating something from scratch—someone who can design an onboarding workflow that gets a healthcare customer sharing ePHI securely in their first week, then turn around and build a renewal forecasting model that ensures no contract falls through the cracks. If you thrive in environments where the playbook doesn’t exist yet and you get to write it, this is your role. Qualifications - 3–7 years in a customer success, account management, or customer-facing role at a B2B SaaS company—with direct ownership of a renewal book. - Demonstrated experience managing renewals, conducting QBRs, and maintaining high gross retention rates. - Compliance fluency: working knowledge of at least one regulated framework (FedRAMP, HIPAA/ePHI, ITAR, CMMC, SOC 2, FINRA, or similar). - Experience building or significantly improving a customer success process, playbook, or system from scratch. - Strong organizational skills with the ability to manage a large book of business. - Exceptional communication skills. - Self-starter mentality. Requirements - Own the end-to-end onboarding experience for every new Sharetru customer. - Design and implement a repeatable onboarding playbook tailored to compliance-driven use cases. - Create onboarding checklists, welcome sequences, and milestone-based check-ins. - Reduce time-to-value by proactively guiding customers through configuration and integrations. - Identify and address adoption risks early. - Own the renewal pipeline end-to-end. - Build and manage a renewal tracking system. - Identify at-risk accounts through usage data and engagement signals. - Surface upgrade and expansion signals. - Segment the customer base by ARR and risk profile. - Design and document Sharetru’s customer success playbook from scratch. - Select, implement, and manage a customer success platform. - Document institutional knowledge from the CEO transition. - Create templates and frameworks that can scale. - Conduct Quarterly Business Reviews for strategic accounts. - Be the voice of the customer internally. - Partner with the account executive for smooth handoffs on expansion opportunities. - Identify and cultivate customer champions. Benefits - Competitive salary. - Fully remote role. - Employer-paid medical. - Employer-paid dental and vision insurance. - 401k/Roth with company match. - Paternity/Maternity Leave. - Paid time off + Medical Leave + 10 company holidays. - Professional Development. - Company provided technology. - Direct access to the CEO and meaningful influence over onboarding, retention strategy, and customer experience. - The opportunity to build and own an entire function from the ground up. - Work on a product that genuinely matters.

• Manage a high-volume book of business supporting > 250 accounts (Accounts between 10K-30K) • Drive the post-sales journey for assigned accounts, from product adoption, expansion, advocacy, and ultimately renewal • Process renewals within SFDC and assist customers with add-on services, products, and changes to their subscriptions • Ensure Price Increase targets are met • Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback • Manage inbound customer inquiries relating to their account • Present value of Revalize products with customers, effectively managing objections to mitigate churn via email and phone. • Support customer nurture activities and campaigns in partnership with Marketing • Reply to customer survey responses & recommend the appropriate department to take action • Identify additional opportunities to drive up-sells, cross-sells, and collaborate with Sales to deliver on account growth goals

Role Description Coordinate, engage and facilitate the student’s journey with Crimson to help them achieve their goals. This crux of the service will be provided by Crimson’s world-class Strategists, Tutors and Mentors who contribute to a personalized student roadmap. - You will be the main point of contact for students and parents, and be the link between them and the wider Crimson team. - Advise the team on possible value add solutions to support the student. - Provide the global team insights into local cultural nuances and demands. - Keep up to date on student’s progress, and report back to the team regularly. - Proactively manage and foresee issues by resolving complaints or escalations in a timely manner. Qualifications - 3+ years experience in customer service, project management or transferable role. - Ability to build strong customer relationships with families through excellent customer service, high cultural awareness and adaptability. - High level of resilience and ability to thrive in a fast-paced startup environment. - Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders. - Outstanding organizational skills, with excellent written and verbal communication skills. - Collaborative, with an openness to give and receive feedback. Benefits - Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work. - Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year. - $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)! - Psychologist on staff. - Insightful fireside chats and workshops to help support our high performing and ambitious team. - Radical Candor is a feedback approach we live by. - We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!

• Asegurar la gestión de recursos independientes. • Contratación, evaluación de los proveedores. • Iniciar la búsqueda de Empresa Proveedora. • Revisar, comparar y seleccionar las empresas proveedoras. • Dar seguimiento a la firma de acuerdos comerciales. • Gestionar inducción con administración para inducción de proceso de pago. • Crear chats de WhatsApp de empresas proveedoras. • Notificar y gestionar el alta de empresas proveedoras. • Verificación de antecedentes.