Role Description The Health Connect Clinical Contact Center (CCC) Registered Nurse (RN) is responsible for providing competent, evidence-based care to assigned patients. The individual will assist in directing the provision of nursing education, orientation, competencies and providing quality improvement and outcomes utilization consultation. The CCC RN role is complex, requiring flexibility, independent decision making, and collaboration. The RN CCC provides direct care and counseling for patients through a virtual care system for the promotion and maintenance of health and prevention of illness based on the application of the nursing process which includes systematic data gathering, assessment, use of appropriate nursing judgment and evaluation of human responses to actual or potential health problems. The CCC RN is a proficient communicator and provides timely, appropriate advice, and guidance to patients and/or their representatives who seek assistance with healthcare issues. Major Duties included but are not limited to: - Provides direct care and counseling for patients through a virtual care system for the promotion and maintenance of health and prevention of illness. - Utilizes appropriate internal and external resources to the virtual encounter. - Reports unusual occurrences and adverse events, integrating and applying pertinent aspects of governing initiatives, directives, memorandums, and clinical practice guidelines to their professional nursing practice. - Anticipates and recognizes medical/surgical and mental health symptoms. - Initiates or leads others to implement appropriate and timely actions according to the level of urgency or emergency. - Applies nursing process, critical thinking, and nursing judgment skills in recognizing, analyzing, and resolving complex patient care issues. - Demonstrates principles of care coordination, sharing information and referring patients to other disciplines as appropriate. - Holistically anticipates, recognizes, and manages acute, episodic health care and mental health needs of patients. - Demonstrates ability to effectively use current and emerging technologies, modalities, decision support tools, and software applications. - Consistently demonstrates positive and effective communication skills and professional behaviors that promote cooperation and teamwork with all internal and external clients. - Participates in learning opportunities, organizational quality and performance improvement activities, and relevant research initiatives that advance the delivery of nursing in the VISN CCC across the health care continuum. Qualifications - English Language Proficiency. - Graduate of a school of professional nursing approved by the appropriate accrediting agency. - Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth of the United States. - Preferred: 2-3 years of progressive nursing experience in ER/Critical Care or Telephone Triage Experience. - Proficient utilizing computer systems on multiple platforms. - Basic Life Support certification. Requirements - 8 hour tour Monday-Friday between the hours of 7:00 a.m. to 7:15 p.m. CST. Some holiday shifts will be required. - Must be located within 50 miles of a VA main medical center facility. - These positions have been approved to be worked remotely for 1 year. Benefits - Competitive salary, regular salary increases, potential for performance awards. - 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). - Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. - Federal health/vision/dental/term life/long-term care insurance options. - Licensure: 1 full and unrestricted license from any US State or territory.

Role Description The Triage Nurse I provides professional telephone triage nursing services to Hoag Clinic patients. This role includes: - Performing detailed evaluation of patient symptoms and determining urgency of patient condition. - Facilitating next steps in patient care and making recommendations for escalation of care. - Providing appropriate medical advice on treating symptoms. - Providing patient education and incorporating available education material. - Communicating changes in patient condition to health care provider. - Responding to emergency situations. - Collaborating with other members of the health care team to ensure quality patient care. - Documenting all nursing services provided in the patient record. - Utilizing the nursing process based on research and evidence-based outcomes to meet patient care needs. - Facilitating appropriate utilization of healthcare resources. - Enhancing the patient experience. - Providing services in compliance with all applicable regulatory and professional standards, including the California Nurse Practice Act. - Performing other duties as assigned. Company Description Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of: - Three acute-care hospitals. - Sixteen urgent care centers. - Eleven health centers. - A network of more than 1,800 physicians. - 100 allied health members. - 8,000 employees. - 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year. For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in: - Cancer. - Heart and vascular. - Neurosciences. - Women's health. - Orthopedics. - Digestive health. Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News & World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California. To learn more about Hoag’s awards and accreditations, visit: Hoag Awards and Accreditations . Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment.

Role Description We're looking for a Senior Merchant Center Specialist to own and optimize product feed infrastructure for large-scale e-commerce brands, ensuring accurate, compliant, and high-performing listings across Google Shopping. This is a hands-on execution role focused on feed management, data quality, and troubleshooting—not campaign management. What You'll Do - Feed Management & Optimization - Manage and optimize product feeds in Google Merchant Center - Own feed operations using DataFeedWatch (required) - Build and maintain: - Feed rules - Transformations - Regex-based optimizations - Optimize product data including: - Titles - Descriptions - Images - Attributes (GTIN, categories, etc.) - Catalog & Platform Management - Manage large catalogs (3,000–10,000+ SKUs) - Work across Shopify and WooCommerce - Ensure proper handling of: - Product variants (size, color, etc.) - Category mapping - Feed structure - Troubleshooting & Compliance - Diagnose and resolve: - Product disapprovals - Feed errors - GMC account suspensions (e.g., Misrepresentation) - Audit websites for: - Policy compliance - Data inconsistencies - Broken links / UX issues affecting GMC - Data Integrity & Sync - Ensure accurate syncing of: - Pricing - Inventory - Work with feed tools or APIs (not manual fixes in GMC) - Product Launch Support - Support new product launches and catalog updates - Ensure new products are properly structured and approved in GMC Qualifications - 3+ years of hands-on Google Merchant Center experience - 3+ years experience with DataFeedWatch or similar feed tools - Experience managing large product catalogs (3K+ SKUs) - Experience orchestrating end-to-end global store setups using Shopify Markets, streamlining international checkout by automating currency rounding rules and localizing payment methods to improve regional conversion rates - Ability to write: - Feed rules - Regex for product optimization - Proven experience resolving: - Disapprovals - GMC suspensions Nice to Have - Experience with Google Shopping campaigns (collaboration, not ownership) - Familiarity with Content API - Basic understanding of ecommerce SEO Application Process Interested candidates should apply directly for consideration. Upon submitting your application, our hiring team will review your credentials and will notify you if you are selected to participate in the interview process. We appreciate your interest in IncubatorLab and kindly ask that you refrain from inquiries to our teams via LinkedIn. No third party or agency submissions will be accepted. Equal Opportunity Employer IncubatorLab is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants for employment regardless of protected classification, in accordance with applicable laws. If you have a disability or special need that requires accommodation, please feel free to contact us.

Role Description Working in a call center environment under supervision, this position handles inbound calls from patients, patient representatives, providers, and other medical staff. Practicing quality clinical skills and strictly adhering to established protocols, handles patient inquiries and requests. When appropriate, refers medically related inquiries/requests and complaints to clinic staff for intervention and resolution. Also assists callers with general contacts including, but not limited to, appointment scheduling, general facility and provider information, general requests, medical records requests, and issue resolution. If you are located in the state of Florida, you will enjoy the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: - Work effectively in a structured, production environment - Adhere to daily schedules and assignments - Strictly adheres to established advanced protocols to handle incoming contacts including, but not limited to, prescription refill requests, lab results, x-ray results, medical triage assessments, medical inquiries, and referral requests - Assists callers with general contacts including, but not limited to, appointment scheduling, general facility and provider information, general requests, medical records requests, and issue resolution - Verify and update patient information in the clinical information system - When appropriate, assigns electronic tasks to clinic staff to intervene with medically related inquiries and requests and to address concerns - Contact patients to remind of appointments - Contact patients to communicate special outbound call campaign messaging - Review patient chart (in EMR) to ensure core measures are being addressed and met per protocol and takes appropriate action when they are not, i.e., schedule services - Assist patients with identification of and connectivity to community and program resources to assist with non-medical needs (Pharmacy assistance programs, meals on wheels, LIS) - Document thoroughly all calls and actions taken within core systems You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - High School Diploma or GED - Current unrestricted Florida LPN license or compact license - 2+ years of experience in healthcare environment with direct customer contact Requirements - Medical office experience - Electronic medical records experience - Ability to respond appropriately to patient questions regarding tests and treatments - Computer experience (data entry, screen navigation, keyboarding) - Bilingual (English and Spanish) Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) - Hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment