Role Description Working in a call center environment under supervision, this position handles inbound calls from patients, patient representatives, providers, and other medical staff. Practicing quality clinical skills and strictly adhering to established protocols, handles patient inquiries and requests. When appropriate, refers medically related inquiries/requests and complaints to clinic staff for intervention and resolution. Also assists callers with general contacts including, but not limited to, appointment scheduling, general facility and provider information, general requests, medical records requests, and issue resolution. If you are located in the state of Florida, you will enjoy the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: - Work effectively in a structured, production environment - Adhere to daily schedules and assignments - Strictly adheres to established advanced protocols to handle incoming contacts including, but not limited to, prescription refill requests, lab results, x-ray results, medical triage assessments, medical inquiries, and referral requests - Assists callers with general contacts including, but not limited to, appointment scheduling, general facility and provider information, general requests, medical records requests, and issue resolution - Verify and update patient information in the clinical information system - When appropriate, assigns electronic tasks to clinic staff to intervene with medically related inquiries and requests and to address concerns - Contact patients to remind of appointments - Contact patients to communicate special outbound call campaign messaging - Review patient chart (in EMR) to ensure core measures are being addressed and met per protocol and takes appropriate action when they are not, i.e., schedule services - Assist patients with identification of and connectivity to community and program resources to assist with non-medical needs (Pharmacy assistance programs, meals on wheels, LIS) - Document thoroughly all calls and actions taken within core systems You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - High School Diploma or GED - Current unrestricted Florida LPN license or compact license - 2+ years of experience in healthcare environment with direct customer contact Requirements - Medical office experience - Electronic medical records experience - Ability to respond appropriately to patient questions regarding tests and treatments - Computer experience (data entry, screen navigation, keyboarding) - Bilingual (English and Spanish) Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) - Hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment

Role Description A People Resource Center Representative (PRC) is expected to provide exceptional client service. This is primarily achieved through phone, email, and chat communication with inbound callers. Their responsibilities encompass receiving, resolving, and documenting a comprehensive variety of Human Resources (HR) and training support requests. They are also tasked with researching and resolving escalated cases, including the timely and accurate resolution of associate care cases and other HR systems transactions. A PRC Representative utilizes various data sources to properly analyze a problem, determine the best method for its resolution, document the situation, and present a detailed explanation to the associate. Day to Day, You'll... - Answer phone calls and act as a contact for inbound cases to support Human Resources related to Payroll, Tax Training Support, Benefits, and Timekeeping departments. - Research and resolve complex or escalated cases accurately and within service level agreement (SLA), including partnering with subject matter experts (SME) to resolve client inquiries. - Communicate via various channels, interpret client needs, and use software to find resolutions. - Deliver outstanding customer service to all stakeholders by actively listening, providing accurate information, and resolving inquiries promptly and professionally. - Use problem-solving skills to effectively address and resolve associate inquiries including situation analysis, action identification, and appropriate guidance or escalation. - Collaborate with team members and leaders for seamless service delivery, exceeding client case resolution expectations. - Use tools and resources to ensure data accuracy and reasonableness, resolve cases within SLA, and confirm all data sources have been used in case resolution. - Use critical thinking and problem-solving when the established procedure does not fully address the inquiry as well as resolving complex cases. - Proactively identify trends that may lead to a high volume of cases and partner with leadership for resolution. - Partner with management on casework and daily workload to manage personal workload and development. - Participate in training and coaching other PRC representatives; participate in outbound calling campaigns or internal team projects, as needed. - Participate in on-camera 1:1 and weekly team meetings. Qualifications - High school diploma or equivalent. - Ability to apply mathematical operations. - Ability to critically analyze reports. - Ability to handle multiple tasks and projects simultaneously. - Ability to interact effectively with all levels of the company. - Ability to use a systematic approach in solving problems through analysis and evaluation of alternative solutions. - Ability to work effectively in a diverse work group and collaborate with multiple cross-functional teams. - Ability to work independently with a high degree of accuracy, thoroughness, and professionalism. - Excellent interpersonal skills to include oral and written communication. - 2 years minimum related work experience. Requirements - Associate’s degree in business or other related field or an equivalent combination of education and experience. - Experience with Workday, Human Resources Management Systems (HRMS), iCIMs tracking and onboarding, or similar programs and Dimensions or other payroll related systems. Benefits - Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage. - Can participate in the H&R Block Retirement Savings Plan (401(k) Plan). - Employee Assistance Program. - (Virtual) fitness center programs. - Associate discount program. - Automatically enrolled in Business Travel Accident Insurance. - Receive Associate Tax Prep benefit. Pay Range Information The pay range for this position is $16.06 - $24.09/Hr. Local minimum wage laws apply. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

• Provide programmatic support by conducting analyses • Own high visibility reports • Assist with strategic conversations • Collaborate with cross-functional teams

Role Description DuPont Community Credit Union (DCCU) is currently seeking an enthusiastic and driven individual to join our service center team as a Remote Member Representative. This position is designed to be fully remote (work from home) after the successful completion of training that will take place onsite at our location in Waynesboro, Virginia. At DCCU, we go beyond transactions and truly want to help our members achieve financial success by aligning them with the right products and services to help make a difference in their lives. If you have a passion for serving others to help them achieve their financial goals, then this may be the perfect position for you! What You’ll have the Opportunity to do: - Provide exceptional service to our members through telephone inquiries to include deposit and loan accounts. - Participate in a dedicated career development plan to advance knowledge and skills in order to provide full service for each member experience. - Serve as trusted advisors by building strong relationships and always acting in the best interests of our members. - Inform, educate, and advise members of DCCU’s products and services that contribute to their financial health and well-being. - Execute member requests to include transfers, withdrawals, payments, debit and credit card inquiries, direct deposit transactions, stop payments, etc. - Troubleshoot and resolve issues that may arise involving the various electronic channels. Qualifications - A high school diploma or equivalent. - Exceptional communication skills with an emphasis on professional and effective telephone skills to uphold quality standards while servicing both internal and external members. - High aptitude for detailed work, accuracy, and the ability to handle multiple tasks efficiently. - Ability to work effectively as a member of a team and contribute to individual, team and department goals while promoting a positive team environment. - Demonstrated strong self-management by independently prioritizing tasks, maintaining productivity in a remote environment and consistently meeting deadlines. - Desire to develop and grow in their career. - Oral and written fluency in Spanish and English are preferred. - Required minimum home internet speed of 35 Mbps. Benefits - Meaningful work that is highly impactful to the membership and community. - A supportive work environment that values creativity, innovation and continuous learning. - Opportunities for development and career growth. - Access to a competitive salary and benefits, including health insurance and retirement plans. - Support of work-life balance. - Community involvement opportunities. Company Description Founded in 1959, DCCU is a financial leader in the Shenandoah Valley, currently serving over 123,000 members, with over $2 Billion in Assets. At DCCU, we go beyond transactions and truly want to help our members achieve financial success by aligning them with the right products and services to help make a difference in their lives. This is a great opportunity to join a well-respected and growing financial institution offering meaningful work that impacts our community. This position is fully remote AFTER the completion of an introductory training period that will take place onsite in Waynesboro, VA. Qualified individuals should apply online only by Friday, May 8, 2026. On-line applications/resumes can be submitted by visiting www.mydccu.com . Follow the careers link on the homepage. At DuPont Community Credit Union our goal is to be a diverse workforce that is representative, at all job levels, of the community we serve. We are an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.