• Lead the design, deployment, and optimization of automation technologies across our logistics network. • Drive strategic automation initiatives that enhance operational efficiency, reduce costs, and improve service levels across warehousing, transportation, and distribution. • Develop and execute a multi-year automation roadmap aligned with enterprise logistics strategy. • Lead cross-functional teams to identify automation opportunities across sites. • Partner with IT, Engineering, and Operations to ensure seamless integration of automation technologies into existing infrastructure. • Identify productivity initiatives that generate cost savings, cost avoidance and/or service improvements. • Oversee end-to-end delivery of automation projects, including vendor selection, capital planning, installation, and performance validation. • Define and track success metrics such as throughput, latency, and cost savings. • Ensure compliance with safety, quality, and regulatory standards throughout project lifecycle. • Leverage analytics to monitor system performance and identify areas for improvement. • Drive standardization and best practices across sites to maximize asset utilization and ROI. • Collaborate with regional warehouse leaders, procurement, finance, and customer logistics to align automation goals with business needs. • Lead change management efforts to ensure successful adoption of new technologies.

• Lead VoM Strategy: You’ll develop and execute a comprehensive Voice of Member strategy that aligns with BECU’s business goals. • Measure Experience: You’ll establish and manage key metrics like NPS, CSAT, and CES to set data-driven goals. • Map Member Journeys: You’ll create journey mapping initiatives to uncover and improve member experiences. • Integrate Feedback: You’ll design and manage feedback systems across all member touchpoints. • Collect Insights: You’ll oversee surveys, interviews, focus groups, and digital platforms to gather member feedback. • Close the Loop: You’ll implement feedback processes at operational, tactical, and strategic levels. • Establish Governance: You’ll create policies and standards to guide the VoM program. • Deliver Insights: You’ll share actionable insights across the organization to drive improvements. • Manage Partnerships: You’ll maintain relationships with technology vendors and research partners. • Ensure Compliance: You’ll uphold data privacy and information security standards. • Analyze Feedback: You’ll translate raw feedback into insights and connect it to business metrics. • Predict Outcomes: You’ll develop models linking member feedback to business results. • Spot Trends: You’ll identify opportunities to enhance member experience and create value. • Report Strategically: You’ll craft executive-level reports to share insights organization-wide. • Collaborate Cross-Functionally: You’ll advocate for member-centricity across departments. • Build Capabilities: You’ll help teams integrate member insights into decision-making. • Plan for Growth: You’ll maintain a roadmap for VoM program maturity. • Partner with Leadership: You’ll collaborate with executives to prioritize and fund initiatives. • Support Additional Needs: You’ll perform other duties as assigned.

• Lead and develop a team of client-focused Engagement Managers and Engagement Consultants • Drive adoption of OneDigital’s approach for impactful employee communication, population health, and engagement strategies • Ensure accountability and facilitate ongoing training efforts • Maintain knowledge of tools, solutions, capabilities, and process improvements

• Act as the Solution Owner of a complex, matrixed workstream partnering closely with cross-functional leaders and serving as a leader of the supporting cross-functional business and DDAT team. • Guide the design, build, and launch of the workstream features and supporting API, ensuring alignment with PBM business needs and client expectations. • Serve as a primary business voice in shaping requirements, prioritizing features, and driving delivery timelines. • Foster collaboration among business, technology, product, and process engineering teams. • Bring deep understanding of PBM processes, client events, and the operational realities of the PBM business. • Anticipate and address client strategy, pricing strategy, regulatory, and compliance requirements throughout the development lifecycle. • Establish processes and performance metrics to ensure the workstream delivers on its intended value • Develop and maintain documentation, governance, and change management plans to support sustainable adoption • Guide maintenance, future enhancements, roadmap planning, and integration of evolving PBM business strategy and technology needs • Own ongoing stakeholder engagement, issue resolution, budget management and performance monitoring • Clear bias for action to iterate and deliver value while aligning to the north star vision • Bring a consultative perspective and recommendations to department leaders with an eye toward how digital transformations may require them to adjust their business models • Enable data-led decision making by leveraging existing data, creating new metrics where necessary and ensuring we activate the data to inform and serve our customers and business.