• Conduct RMS studies including short circuit, load flow, temporary overvoltage’s, and harmonics analysis to ensure efficient grid operation. • Perform occasional EMT studies focusing on events like lightning strikes and switching transients. • Conduct RAM studies to assess the reliability, availability, and maintainability of power systems. • Identify opportunities to enhance the efficiency of the Power System Analysis (PSA) process and RAM studies process. • Lead subcontracting efforts for PSA and RAM studies, ensuring efficient collaboration and timely delivery of results. • Troubleshoot complex issues related to Wind, Solar, HVDC, and HV substations.

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: SoFi’s Third Party Risk Management (TPRM) team is responsible for establishing the TPRM program framework and overseeing third-party relationships in alignment with the company’s risk appetite. The team manages risk, ensures compliance with regulatory guidance, and supports risk-informed business decision-making across the organization. The Enterprise TPRM Systems and Data Analytics Manager provides dedicated ownership of SoFi’s enterprise TPRM platforms and supporting tools. This role is responsible for driving platform effectiveness, advancing operational efficiency where feasible, enabling robust risk-based data architecture, and deriving actionable risk intelligence from raw data. The role also ensures that insights are delivered in a timely and reliable manner to decision-makers across the organization, directly supporting SoFi’s mission of helping members “get their money right” through the safe, compliant, and scalable delivery of financial products and services. What you’ll do: - Perform day-to-day system administration of the enterprise TPRM system of record and supporting platforms, including configuration, maintenance, user access management, internal support, and continuous improvement initiatives. - Develop and refine workflows within TPRM platforms to ensure consistent effectiveness while improving operational efficiency in support of business needs. - Design, build, and deliver data analytics reports and management dashboards using TPRM platforms in conjunction with Snowflake, Alteryx, and/or Tableau to provide timely, actionable insights. - Develop and maintain risk-based data architecture across TPRM platforms to maximize data integrity, usability, and insight generation. - Derive and distribute actionable risk intelligence from platform data to inform risk-based decision-making across the organization. - Lead process design and optimization initiatives, including the application of AI where appropriate, to enhance TPRM system capabilities and program outcomes. - Provide ongoing platform support, user training, and process enablement to promote effective adoption and utilization by cross-functional stakeholders. - Proactively monitor platform performance and data outputs to identify enhancement opportunities and deliver measurable improvements in efficiency, insight quality, and overall TPRM program effectiveness, aligned with business needs, industry best practices, and SoFi’s risk appetite. What you’ll need: - Bachelor’s degree - 5+ years of experience in Third Party Risk Management, Operational Risk, or related risk disciplines within financial services, with familiarity across first and second lines of defense - Demonstrated experience administering and optimizing TPRM or GRC platforms, including configuration, workflow design, user access management, data integrity, and issue resolution - Strong experience designing and managing data structures and pipelines that support risk analytics, reporting, and decision-making - Strong data analytics and visualization skills, with proficiency in SQL and experience with tools such as Alteryx, Tableau, or similar platforms - Familiarity with financial services regulatory expectations related to third-party risk (e.g., Interagency Guidance, FFIEC, OCC, FDIC) - Ability to provide consultative insight and guidance on TPRM processes in alignment with business strategy and risk appetite - Strong communication and collaboration skills, with the ability to train and support cross-functional stakeholders Nice to have: - Master’s degree in risk management, data analytics, information systems, or a related field - Professional certifications such as Certified Third Party Risk Professional (CTPRP), CRVPM, CRISC, CISA, CISSP, or ServiceNow GRC/TPRM certifications - Hands-on experience with ServiceNow TPRM/GRC, Venminder, or other enterprise TPRM/GRC platforms - Demonstrated involvement in platform implementations, migrations, or major system upgrades or transformations - Proficiency in additional analytics or scripting tools (e.g., Python, Power BI, advanced SQL techniques) - Familiarity with process improvement methodologies (Lean, Six Sigma, ITIL, Agile) applied in a risk or technology environment - Experience operating in a high-growth fintech or technology-driven financial services organization Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

• Manage company hardware, software, licenses, and subscriptions. • Provide day-to-day IT support, troubleshooting technical issues. • Install, configure, and manage workstations and servers. • Support user onboarding and offboarding processes. • Collaborate with internal teams and external vendors for IT systems. • Maintain documentation of IT systems, processes, and configurations.

• Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process. • Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive’s tools. • Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology • Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level. • Manage the daily prioritization, coding, and routing of service incidents and requests. • Follow Thrive's established best practices for task management • Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service. • Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution. • Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.