• Oversee the deployment, customization, and ongoing management of Salesforce CRM platforms • Configure Salesforce features such as workflows, reports, dashboards, and user permissions • Perform routine maintenance tasks, including applying updates and managing integrations • Create and deliver user training programs and support end-users • Ensure platform security through access controls • Proactively monitor system performance • Collaborate with stakeholders to gather business requirements • Manage change requests and develop strategies for smooth adoption of updates • Act as a liaison between technical teams and business stakeholders • Work with Salesforce developers and vendors to support system enhancements • Oversee data migration and implement automation solutions

Role Description At Clari + Salesloft, our Business Systems/Salesforce Administrator will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Enterprise Business Systems Team, leading strategy, planning, implementation, advanced configuration, and business process optimization efforts primarily within Salesforce (Sales Cloud and Service Cloud), with significant overlap into our interconnected go-to-market (GTM) systems. On a day-to-day basis, you will be responsible for the strategy, development, and architecture of systems aligned to a business function. Specifically, you will: - Serve as a Salesforce Administrator for Sales Cloud and Service Cloud, executing complex configuration, declarative development, security, and maintenance. - Partner with stakeholders not just to fulfill requests, but to interrogate business processes and uncover the root challenges behind every feature request. - Manage the integration and data flow between Salesforce and key marketing/sales enablement systems. - Act as the product owner for key business systems, defining product roadmaps, prioritizing features, and managing the system lifecycle. - Collaborate with business leaders across departments to align system strategies with business goals and develop integrated system roadmaps. - Identify and implement system-driven solutions to optimize business processes, improve efficiency, and reduce manual effort. - Create and maintain comprehensive documentation of system data flows, business processes, and configurations to ensure knowledge sharing and system maintainability. - Establish and enforce standards and procedures for system configuration management to ensure consistency, reliability, and compliance. Qualifications - Bachelor's degree. - 2+ years hands-on experience as a Salesforce Administrator/Business Analyst. - Salesforce Certification is a plus. - Strong understanding of enterprise business systems (e.g., CRM, ERP, HRIS). - Experience in Sales or Business Operations is a plus. - Experience in designing, implementing, and supporting enterprise-level business systems. - Proven experience with system integrations and middleware technologies. - Excellent analytical, problem-solving, and process optimization skills. - Strong communication, collaboration, and stakeholder management abilities. - Ability to manage multiple projects and priorities in a fast-paced environment. - Experience with business process mapping and documentation. - Knowledge of system configuration management principles and best practices. - Ability to define and promote best practices for system usage and administration. - Project management skills, including planning, execution, and risk management. Benefits - Opportunity to impact how we operate internally through technology. - Work with amazing colleagues who exemplify our ‘team over self’ core value. - Inclusive and supportive workplace where everyone belongs and can thrive.

• Work closely with Product, Engineering, Data, and Business teams to design and automate scalable customer lifecycle workflows (onboarding, engagement, retention, renewals). • Partner with Customer Success and Operations teams to replace manual processes with automation-first solutions. • Build systems that enable proactive engagement, segmentation, and lifecycle visibility. • Build and maintain integrations between Salesforce and internal/external systems using Workato or similar iPaaS tools. • Ensure integrations are reliable, scalable, and well-monitored. • Implement AI and automation to streamline workflows, improve productivity, and reduce manual effort. • Identify high-impact use cases and rapidly deliver automation solutions within Salesforce and integrated systems. • Integrate telephony and chat platforms with Salesforce to unify customer interaction data. • Triage and fix Production issues. • Translate business needs into efficient system configurations and automation.

• Administer and optimize Salesforce Sales Cloud and CPQ platforms (e.g., Salesforce CPQ, DealHub, Nue.io), serving as the internal expert on quote-to-cash architecture and best practices. • Design scalable quote-to-cash solutions including pricing logic, approvals, product configuration, renewals, and amendments. • Architect and build advanced Salesforce automation, including record-triggered flows, screen flows, approval processes, and end-to-end lifecycle workflows. • Proactively identify and implement automation to reduce manual effort, improve accuracy, and accelerate revenue velocity across the sales lifecycle. • Leverage Salesforce AI capabilities and external AI tools to enhance system intelligence, guided selling, forecasting, and operational insights. • Partner with RevOps and GTM leaders to embed AI-driven insights into core workflows such as lead scoring, opportunity management, and forecasting. • Ensure strong data integrity through governance, validation frameworks, audits, and advanced dashboards supporting forecasting and revenue analytics. • Own and optimize GTM system integrations (e.g., ZoomInfo, Gong, Outreach, marketing automation), ensuring reliable data sync, field mapping, and cross-system alignment.