Receivables Support Representative RemoteCandidate Sourcing Mexico Colombia Brazil Costa Rica Jamaica Overview Description Job Title: Receivables Support Representative Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We are seeking a highly detail-oriented and persistent Receivables Support Representative to protect revenue and accelerate cash flow by managing past-due accounts, resolving billing discrepancies, and driving payment resolution. This role sits on the front line of receivables execution and requires high-volume, intentional communication with customers by phone and email to move accounts toward resolution. You will serve as the operational engine of the receivables function—owning investigations, case management, collections follow-up, and documentation. In addition to securing payments, you will act as a frontline ambassador for customer experience, ensuring customers leave each interaction informed, confident, and satisfied. This position requires urgency, empathy, discipline, and strong cross-functional collaboration in a fast-paced, remote environment. Responsibilities Receivables Case Management - Investigate billing questions and concerns raised through collections efforts, inbound phone or email inquiries, or internal referrals. - Identify root causes of invoicing or account setup issues, make necessary corrections, and resolve underlying problems to prevent recurrence. - Open, manage, and maintain Salesforce cases for all receivables-related customer interactions. - Ensure thorough documentation in Salesforce cases, clearly outlining the issue, investigation, and resolution. - Create SOPs or data projects when recurring issues indicate broader operational trends. - Confirm customer understanding and satisfaction before closing billing-related cases. Collections & Payment Execution - Execute outbound collections via phone and email for customers with past-due invoices to secure payment or payment commitments. - Maintain a disciplined and consistent follow-up cadence until resolution is achieved. - Document customer behaviors, trends, and commitments in Salesforce to improve future collections effectiveness. - Actively identify and pursue opportunities to convert customers to auto-pay to reduce future delinquency. - Manage daily outbound collections tasks to minimize aging balances and protect revenue. Customer Communication & Internal Coordination - Communicate clearly, professionally, and confidently during all billing and collections interactions. - Provide proactive updates to customers on billing investigations, adjustments, and payment status. - Collaborate closely with service, installation, and internal operations teams to resolve complex invoicing issues. - Reduce research workload for the Receivables Coordinator by proactively investigating and resolving billing issues. Documentation & Continuous Improvement - Maintain accurate, detailed Salesforce documentation covering billing issues, adjustments, resolutions, and customer communications. - Track receivables-related compliance metrics tied to contracts and billing accuracy. - Identify recurring issues across billing, setup, or collections and recommend process improvements. - Present root-cause findings and improvement opportunities during weekly reviews. What Makes You a Perfect Fit - You are persistent, detail-oriented, and comfortable following up until resolution is achieved. - You balance urgency with empathy in customer conversations. - You take ownership of problems and see them through to completion. - You are highly organized and disciplined in documentation and follow-through. - You communicate clearly and collaborate effectively with internal teams. Required Experience & Skills - Experience in receivables, collections, billing support, or customer account management roles. - Proven ability to manage high-volume customer communication by phone and email. - Strong problem-solving and analytical skills to identify and resolve billing issues. - Proficiency in Salesforce or similar CRM systems for case management and documentation. - Excellent written and verbal communication skills. - Strong attention to detail and ability to manage competing priorities. Ideal Experience & Skills - Experience working in a structured collections or accounts receivable environment. - Background collaborating with service, installation, or operations teams. - Experience driving auto-pay adoption or reducing delinquency risk. - Familiarity with root-cause analysis and process improvement initiatives. What Does a Typical Day Look Like? A Receivables Support Representative’s day is focused on execution, investigation, and follow-through. You will: - Conduct outbound collections and follow-up with customers on past-due balances. - Investigate billing discrepancies and account setup issues. - Open, update, and close Salesforce cases with detailed documentation. - Coordinate with internal teams to resolve invoicing obstacles. - Convert customers to auto-pay where possible. - Review trends and contribute insights to improve receivables processes. In short: You ensure past-due balances are resolved quickly, billing issues are fixed at the root, and customers remain informed and confident throughout the process. Key Metrics for Success (KPIs) Receivables Execution - Completion of 100% of daily collections cadence tasks - Number and dollar value of collections secured - Percentage of customers converted to auto-pay - Reduction in aging balances Billing Investigation & Documentation - Number of billing cases opened and closed - Number of billing investigations completed - Accuracy and completeness of Salesforce documentation - Number of cases open longer than two weeks Communication & Collaboration - Timeliness of customer and internal follow-ups - Reduction in billing escalations caused by delays or documentation gaps Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding #LI-AG1

Role Description The Scheduling Specialist is responsible for creating, maintaining, and distributing clinician schedules for assigned hospital facilities. This role ensures schedules are accurate, open shifts are filled promptly, and clinician hours and compensation are tracked for payroll processing. The Scheduling Specialist fosters strong communication with clinicians and leadership while ensuring compliance with organizational policies and budgetary constraints. Essential Functions: - Develops and maintains hospital schedules based on workload demands, ensuring timely publication and accuracy in scheduling software. - Communicates with clinicians via phone, text, and email to address scheduling needs, manage call-offs, and handle emergency openings. - Supports Medical Directors and site-specific scheduling needs, including contracted schedules, orientation, and shadowing arrangements for new providers. - Verifies clinician credentials and enrollments to ensure readiness to work at assigned facilities. - Tracks clinician hours using scheduling software, prepares reports, and collaborates with payroll for accurate and timely processing. - Updates recruitment and staffing reports, such as "Have vs. Needs," to provide real-time data to recruiting teams. - Monitors performance metrics and financial data, assisting management with staffing and scheduling performance reports. - Works closely with credentialing, recruiting, and enrollment teams to ensure seamless coordination and scheduling support. - Provides flexible hours and availability to assist Directors, VPs, and facilities with scheduling and related tasks as needed. - Performs other duties as assigned. - Complies with all policies and standards. This is a remote position. Qualifications - Education: H.S. Diploma or GED - Experience: 1-3 years of experience in scheduling, operations, or healthcare administration - Preferred Education: Bachelor’s Degree in Healthcare Administration, Business Administration, or a related field - Preferred Experience: 1-3 years of Physician and Advanced Practice Provider scheduling experience (or relevant scheduling experience such as surgical or patient) - Knowledge, Skills and Abilities: - Proficiency in scheduling software and Microsoft Office Suite. - Excellent verbal and written communication skills. - Strong problem-solving skills and attention to detail. - Knowledge of healthcare industry standards and protocols. - Strong organizational and multitasking abilities. - Ability to work in a fast-paced and dynamic healthcare environment. Benefits - PTO - Paid holidays - Employee Incentive Program (ICP) - Group Medical, Dental, & Vision - Educational Assistance - 401(k) Plan - Sick Time - Life Insurance/Accidental Death and Dismemberment - Long-Term and Short Term Disability - Medical and Child Care Flexible Spending Accounts - Employee Assistance Program (EAP)

• Conduct outbound survey calls to members who were scheduled for in-home health risk assessments. • Ensure that the member understands the purpose of the call and feels comfortable providing honest feedback. • Ask structured questions to gather insights on the member's experience, focusing on satisfaction with scheduling, communication, and the assessment process. • Probe for any additional comments or suggestions that could enhance future experiences. • Accurately record responses, insights, and any actionable feedback into the contact center’s database or survey platform. • Identify and flag any negative feedback, urgent issues, or requests for follow-up assistance to the appropriate departments.

• Assist in conducting training needs assessments to identify skill gaps and development opportunities across various departments. • Support the development and revision of engaging training materials, including presentations, participant guides, job aids, e-learning modules, and other instructional content. • Coordinate logistics for training sessions, including scheduling, material preparation, and communication with participants and instructors. • Facilitate introductory training sessions or components of larger programs as directed. • Administer and maintain the Learning Management System (LMS), including uploading content, tracking completions, and generating reports. • Collect and analyze feedback from training participants to identify areas for improvement and measure program effectiveness. • Collaborate with subject matter experts (SMEs) to gather content and ensure accuracy and relevance of training materials. • Research and recommend new learning technologies, methodologies, and best practices to enhance the learning experience. • Assist in managing vendor relationships for external training programs and resources. • Support the overall L&D team in various administrative tasks and projects as needed.