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Associate Learning & Development Specialist – Healthcare Call Center
Location
Montana + 4 moreAll locations: Montana | Nebraska | Nevada | Mississippi | Missouri
Posted
44 days ago
Salary
$26 / hour
Seniority
Mid Level
Job Description
Associate Learning & Development Specialist – Healthcare Call Center
SS&C Technologies
• Assist in conducting training needs assessments to identify skill gaps and development opportunities across various departments. • Support the development and revision of engaging training materials, including presentations, participant guides, job aids, e-learning modules, and other instructional content. • Coordinate logistics for training sessions, including scheduling, material preparation, and communication with participants and instructors. • Facilitate introductory training sessions or components of larger programs as directed. • Administer and maintain the Learning Management System (LMS), including uploading content, tracking completions, and generating reports. • Collect and analyze feedback from training participants to identify areas for improvement and measure program effectiveness. • Collaborate with subject matter experts (SMEs) to gather content and ensure accuracy and relevance of training materials. • Research and recommend new learning technologies, methodologies, and best practices to enhance the learning experience. • Assist in managing vendor relationships for external training programs and resources. • Support the overall L&D team in various administrative tasks and projects as needed.
Job Requirements
- Bachelor's degree in Human Resources, Organizational Development, Education, or a related field.
- 1-2 years of experience in a learning and development, training, or human resources support role, preferably within a corporate environment.
- Basic understanding of adult learning principles and instructional design methodologies.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience with Learning Management Systems (LMS) administration is a plus.
- Excellent written and verbal communication skills, with the ability to present information clearly and concisely.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
- Ability to work independently and collaboratively within a team environment.
- Demonstrated ability to learn new technologies and adapt to changing priorities.
- Prior experience in the healthcare or financial services industry is beneficial but not required.
Benefits
- medical, dental, and vision coverage
- a 401(k) plan with company match
- paid time off, holidays, and parental leave
- professional development reimbursement opportunity
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