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Advantmed logo
Advantmed

Our mission is to improve the healthcare system by ensuring appropriate, quality care and eliminating unnecessary costs.

Contact Center Representative

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteSeniorTeam 1,001-5,000Since 2005H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

43 days ago

Salary

$13 / hour

Seniority

Senior

High SchoolEnglish

Job Description

Contact Center Representative

Advantmed

• Conduct outbound survey calls to members who were scheduled for in-home health risk assessments. • Ensure that the member understands the purpose of the call and feels comfortable providing honest feedback. • Ask structured questions to gather insights on the member's experience, focusing on satisfaction with scheduling, communication, and the assessment process. • Probe for any additional comments or suggestions that could enhance future experiences. • Accurately record responses, insights, and any actionable feedback into the contact center’s database or survey platform. • Identify and flag any negative feedback, urgent issues, or requests for follow-up assistance to the appropriate departments.

Job Requirements

  • Applicants must be eligible to work and perform their job responsibilities within the United States.
  • A key prerequisite for effectively fulfilling this role is having a Windows-based laptop/desktop with video-calling capabilities

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