• Answer inbound calls, web inquiries, and chat requests from potential clients in both English and Spanish • Conduct initial client screenings to determine case eligibility (auto accidents, slip & fall, premises liability, etc.) • Accurately gather and document detailed case information into the firm’s CRM/case management system • Clearly explain the intake process, next steps, and required documentation to clients • Schedule consultations and retainers with attorneys or case managers • Follow up with prospective clients to secure signed agreements and required information • Maintain strict confidentiality and compliance with legal and ethical standards • Provide empathetic, professional communication to clients experiencing distress or injury • Collaborate with attorneys and case staff to ensure smooth case handoff • Meet or exceed daily/weekly intake and conversion metrics

• Provide day-to-day legal guidance on advertising and marketing claims across digital, social, packaging, and retail channels • Review and clear product claims, including structure function, comparative, and performance claims • Advise on substantiation standards and consumer protection risk • Ensure compliance with applicable laws and guidelines, including FDA and FTC requirements • Provide guidance on influencer marketing, endorsements, disclosures, and native advertising • Monitor and advise on developments from the National Advertising Division and other self-regulatory bodies • Partner with marketing, product, and regulatory teams to develop compliant and effective campaigns • Draft, review, and negotiate a range of commercial agreements, including manufacturing and supply agreements, master services agreements and statements of work, confidentiality and non-disclosure agreements, and vendor, distribution, and partnership agreements • Advise on risk allocation, indemnity, insurance, and liability provisions • Support cross-functional teams in structuring and executing strategic commercial relationships • Provide practical, business-oriented legal advice to internal stakeholders • Identify and mitigate legal and regulatory risks across the product lifecycle • Support responses to regulatory inquiries or challenges, including FTC and NAD matters • Assist in developing internal policies, playbooks, and training related to advertising and compliance

🚀 Join the Future of Commerce with Whatnot!Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce. 💻 RoleWe are looking for an experienced Senior Product Counsel to lead legal support for Whatnot’s payments and financial services initiatives, spanning both consumer experiences and merchant/acquirer relationships. This role will be a key partner to our Product, Engineering, Business Development, and Risk teams, advising on the design, development, and operation of innovative payment systems. You’ll work on everything from new payment features and financial products to large-scale partnerships with processors, card networks, and other fintech players. The ideal candidate has deep experience in payments and fintech regulation, a strong transactional background, and a pragmatic, solution-oriented approach. You’ll help us navigate complex regulatory frameworks while enabling speed and innovation. - Provide strategic and practical legal advice to product, engineering, and business teams on the design and rollout of payment products, merchant services, and financial infrastructure. - Advise on regulatory and compliance requirements, including U.S. and international payment regulations, money transmission, stored value, AML/BSA, consumer protection, and card network rules. - Draft, negotiate, and manage complex commercial agreements with processors, acquiring banks, payment facilitators, and other financial partners. - Partner with Compliance, Risk, and Product Operations to develop scalable policies, playbooks, and controls that support compliant and sustainable growth. - Support expansion of payment products into new jurisdictions, assessing cross-border licensing and regulatory frameworks. - Collaborate with Business Development on strategic financial partnerships and integrations. - Stay current on developments in payments, fintech, and digital commerce regulation, and advise leadership on implications for product strategy. - Help build the infrastructure for a world-class legal function that scales with Whatnot’s growth. We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our New York City, Seattle, San Francisco, or Los Angeles hubs. 👋 YouPeople who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it. As our Corporate Counsel, you should have: - A Juris Doctor (J.D.) and active membership in at least one U.S. jurisdiction (CA or NY preferred). - 8+ years of combined experience in a top law firm and/or in-house legal department, including at least 3 years advising on payments, fintech, or financial services matters. - Deep understanding of payments law and infrastructure, including card network operating rules, money transmission, and merchant acquiring frameworks. - Proven experience negotiating commercial and technology agreements with financial institutions, processors, or payment partners. - Strong familiarity with U.S. and international regulatory frameworks, including PSD2, e-money, AML, and consumer finance regulations. - Ability to work cross-functionally in a fast-paced, product-driven environment, providing actionable guidance to non-legal stakeholders. - Excellent communication, drafting, and interpersonal skills, with a bias toward clarity and collaboration. - A proactive, business-minded approach and comfort with ambiguity. - A sense of humor and humility—you take your work seriously, but not yourself. 🎁 Benefits - Generous Holiday and Time off Policy - Health Insurance options including Medical, Dental, Vision - Work From Home Support - Home office setup allowance - Monthly allowance for cell phone and internet - Care benefits - Monthly allowance for wellness - Annual allowance towards Childcare - Lifetime benefit for family planning, such as adoption or fertility expenses - Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally - Monthly allowance to dogfood the app - All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!). - Parental Leave - 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence. 💛 EOEWhatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Role Description Join a high-impact legal team where your expertise helps shape outcomes and safeguard the business. This in-house counsel position sits within the Claims Matter Counseling (CMC) team—part of the Business Law & Compliance Property Liability practice group. Our mission is clear: protect the Company while enabling smart, strategic business decisions. We do this by delivering trusted legal guidance across the full spectrum of insurance operations, with a special focus on supporting our Property Liability business units—including the Claims Department. As Managing Counsel, you’ll play a key advisory role for the Claims Organization, focusing on high-exposure claims and complex coverage issues that arise before litigation begins. You'll be a critical partner to frontline claims professionals and leadership, helping mitigate legal risk—such as bad faith or extra-contractual exposure—while also driving efficiency by minimizing reliance on outside counsel. This is a unique opportunity to practice at the intersection of law and business, where your counsel directly influences outcomes and protects the Company’s interests every day. Key Responsibilities - Provide advice and counsel to the Claims Department when legal issues or questions arise during the handling of claims, including, but not limited to, coverage opinions, conditional demand response, large losses, releases, rejected tenders, multiple competing claims, new laws or court decisions, among other matters for the assigned states. - Provide advice to the Claims Organization on complex claims and large losses that have potential extracontractual or bad faith legal exposure to drive towards resolution. - Provide training and education to the Claims Organization on emerging legal trends, issues, risks, new laws or court decisions for assigned states. - Work with business colleagues and other in-house legal teams to develop and implement recommendations related to the handling of claims. - Deliver legal counsel on high-exposure, complex insurance claims and coverage issues arising during active claims handling. - Prepare attorney conditional demand responses. Qualifications - Juris Doctorate degree - Licensed to practice law and in good standing within State of Practice - 7 or more years of claims legal experience - 3 or more years of coverage experience Requirements - Strong project management abilities, with a proven track record of coordinating tasks, managing priorities, and ensuring timely completion of objectives. - Skilled at collaborating with personnel at all organizational levels and providing guidance to junior team members. - Leverages subject matter expertise to support and advise less experienced colleagues. - Proficient in computer applications, including the Microsoft Office Suite, and experienced in using technology to support daily work and analysis. - Familiarity with LexisNexis or comparable research platforms. - Demonstrated coverage experience, with the ability to perform detailed coverage analysis across multiple jurisdictions (preferred). - Experience handling complex attorney conditional demands in multiple jurisdictions (preferred). - Background in insurance defense or extra-contractual and bad faith litigation. Skills - Bad Faith - Claims Analysis - Coverage Analysis - Insurance Bad Faith - Insurance Coverage Analysis - Legal Consulting - Legal Research - Negotiation - Property & Casualty Insurance - Strategic Collaborations - Strategy Development - Strategy Execution Compensation The compensation offered for this role is $112,000.00 - $180,000.00 annually and is based on experience and qualifications.