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Improving the lives of everyone living with cancer.
Tech Analyst I
Location
Tennessee
Posted
91 days ago
Salary
0
Seniority
Junior
Job Description
Tech Analyst I
OneOncology
• Assist with the day-to-day operations of IT Service Delivery including: troubleshooting, ticket resolution, and other technology-related support activities. • Respond to and resolve user requests for assistance with computer systems, delivering a high-quality, user-focused support experience. • Log, track, and proactively maintain records of issues to ensure efficient problem resolution and knowledge sharing. • Troubleshoot technical issues and escalate them when necessary. • Identify the correct technical area or external vendor for problem resolution and coordinate with other teams to ensure timely outcomes. • Provide clear, timely updates and feedback to users and teammates throughout the lifecycle of enterprise-wide technology issues. • Participate in 24x7 on-call support rotations as needed. • Occasional travel as required to support business operations. • Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.
Job Requirements
- 1 – 4 years of recent experience in technology, service desk, and helpdesk
- Healthcare related experience a plus
- ITIL certifications a plus
- Basic certification in A+ and Microsoft Products is preferred; education and/or demonstrated experience may be substituted
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
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