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Trupanion logo
Trupanion

Trupanion offers comprehensive medical insurance for dogs and cats designed to help pets live healthier, happier, and longer lives. On a mission to ensure pets

Partner Support Coordinator

Location

Washington

Posted

44 days ago

Salary

$23 / hour

Seniority

Mid Level

2 yrs expEnglish

Job Description

Partner Support Coordinator

Trupanion

• Provide real-time support via phone, email, and chat across all partner channels • Handle a high volume of inbound and outbound communications in a queue-based environment • Troubleshoot technical and process-related issues, escalating when appropriate • Provide accurate information on Trupanion products, coverage, policies, claims, and partner programs • Conduct thorough research and provide solutions to complex partner needs, with the ability to respond to and resolve concerns • Navigate complex situations with professionalism, sound judgment, and a solutions-oriented mindset • Collaborate cross-functionally with internal teams to ensure seamless partner experiences • Consistently meet or exceed productivity, quality, and customer satisfaction metrics

Job Requirements

  • At least 2 years of experience in a customer-facing or partner-facing contact center environment
  • Minimum of 2 years managing high-volume, multi-channel support across phone, chat, and email queues
  • Experience in the veterinary, pet insurance, or healthcare industry is a plus!
  • Exceptional verbal and written communication skills
  • Ability to quickly learn and navigate multiple programs including phone system, CRM, Excel, and other internal programs
  • Strong attention to detail and ability to follow standard operating procedures.

Benefits

  • Full medical, dental, and vision benefits at no cost to the employee
  • Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
  • Five-week sabbatical after five years of employment
  • Open, casual, pet-friendly, and fun office environment
  • Free medical health insurance for your pet (1 dog or cat)
  • Paid time off to volunteer at nonprofit organizations
  • Free on-site gym
  • Free dog walking services for office pets during business hours
  • Free parking
  • Paid ORCA cards

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