• Own the customer relationship in the UK and other English-speaking markets • Run multiple customer projects in parallel • Act as the technical point of contact • Help shape how we onboard and support customers as we grow • Manage multiple implementation or rollout projects at the same time • Own timelines, milestones and stakeholders communication • Support technical configurations, data migrations and integrations • Build long-term customer relationships in the UK and English-speaking markets • Identify and resolve issues before they escalate • Support customers over the long term, proactively rather than reactively • Identify expansion opportunities and demonstrate measurable value for our customers • Act as the technical point of contact and coordinate with the tech team on complex issues • Shape how we scale customer success in the UK

Translate customer business objectives into structured success activities. Support outcome-driven Success Plans aligned to customer priorities. Contribute to governance, cadence management, and value discussions. Collaborate across delivery...

• Act as a technical expert and strategic advisor to strategic partners, engaging directly with developers, engineers, and executives to align business goals with technical solutions. • Build, nurture, and sustain partner and customer relationships across all personas interacting with Deepgram, from developers and program managers to CIOs, CTOs, and other C-level stakeholders. • Conduct regular on-site visits with partners, work hands-on to drive adoption, and actively embed Deepgram into their workflows. • Own and manage the full partner lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy. • Focus on making Deepgram successful in the partner ecosystem, ensuring products are integrated, enabled, and adopted effectively, applying best practices, reference architectures, and creative solutions to drive outcomes. • Continuously operate in discovery mode, surfacing issues, deeply understanding their complexity and business impact, and translating them into actionable requirements for internal teams. • Confidently run live product demos, guide architecture discussions, and troubleshoot L1-style issues, bridging the gap between technical support, solutions design, and commercial growth. • Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies. • Proactively identify and scope opportunities for expansion (cross-sell, upsell, multi-product adoption), partnering with Sales. • Proactively initiate and lead executive business reviews, joint planning sessions, and strategy workshops to stay ahead of risks, ensure alignment, and surface opportunities for growth. • Serve as the voice of the partner internally, influencing product roadmap, GTM strategy, and the internal tools and processes we build to support partners and customers. • Lead issue resolution and serve as an escalation point for complex, cross-functional partner matters, ensuring timely and satisfactory outcomes. • Build the systems that make partner success scale. Design and ship the tools, agents, dashboards, and automated workflows that turn one-off partner interactions into repeatable, self-serve experiences. Your output is measured not just by the partners you serve, but by the leverage you create for the entire partner ecosystem. • Operate AI-first by default. Every repeatable part of your job, partner research, technical enablement prep, integration diagnostics, follow-ups, QBR analysis, should run through AI workflows you've designed. If you catch yourself doing something manually more than twice, your next move is to build the system that removes it.

• Serve as the primary strategic point of contact for a portfolio of large, strategic M&E enterprise accounts • Own and drive post-sale success, including success planning, execution, and long-term value realization • Lead success planning engagements to define business outcomes, success metrics, and adoption roadmaps aligned to customer priorities • Translate customer goals into industry workflows, solution strategies, and measurable ROI • Build and maintain trusted relationships across executive, business, and technical stakeholders, including C-level • Act as a strategic advisor, bringing industry expertise and thought leadership in Media & Entertainment workflows • Lead Executive Business Reviews (EBRs) to communicate value realization, adoption progress, risks, and forward strategy • Drive broad and deep adoption of Autodesk solutions tied to customer business initiatives • Ensure customers achieve measurable business outcomes and ROI through structured value tracking • Identify and support opportunities for expansion and growth in partnership with Sales and account teams • Monitor account health and customer sentiment, proactively identifying and mitigating risks to adoption and value delivery • Develop and execute risk mitigation and recovery plans, escalating critical issues with clear recommendations • Partner with Sales on renewal readiness and long-term account strategy • Orchestrate internal Autodesk teams (Sales, Consulting, Support, Product) to align the right resources to customer priorities at the right time • Drive alignment across stakeholders in complex, matrixed environments to ensure execution against success plans • Act as the voice of the customer, providing structured feedback and insights to influence internal strategy • Lead complex, multi-stakeholder initiatives that drive transformation across customer organizations • Apply program and change management practices to ensure successful execution of strategic initiatives • Navigate ambiguity, competing priorities, and organizational complexity with a focus on outcomes