Kinnovis

• Onboarding New Customers • Running onboarding end to end, from setup and configuration to go-live • Training users so they can operate the platform confidently on day one • Project Management • Managing multiple implementation or rollout projects at the same time • Owning timelines, milestones and stakeholders communication • Supporting technical configurations, data migrations and integrations • Keeping project documentation and stakeholder updates current in Notion • Building long-term customer relationships in the UK and English-speaking markets • Identifying and resolving issues before they escalate • Communicating clearly across customers, internal team and external partners • Supporting customers over the long term, proactively rather than reactively • Identifying expansion opportunities and demonstrating measurable value for our customers • Acting as the technical point of contact and coordinating with the tech team on complex issues • Shaping how we scale customer success in the UK — from the processes we run to the templates and tools we use • Help developing scalable approaches for onboarding, customer support and project management

Role Description As an IT Customer Success Manager, you will own the customer relationship in France and other French-speaking markets in Europe, from onboarding through technical consulting to long-term account management. We are looking for a PM/CSM hybrid mindset: someone with demonstrated success in implementation who can articulate their value and take full ownership of the user journey. - Onboarding New Customers - Running onboarding end to end, from setup and configuration to go-live - Training users so they can operate the platform confidently on day one - Project Management - Managing multiple implementation or rollout projects at the same time - Owning timelines, milestones and stakeholders communication - Supporting technical configurations, data migrations and integrations - Keeping project documentation and stakeholder updates current in Notion - Relationship Management and Communication - Building long-term customer relationships in France and French-speaking markets - Identifying and resolving issues before they escalate - Communicating clearly across customers, internal team and external partners - Customer Success & Support - Supporting customers over the long term, proactively rather than reactively - Identifying expansion opportunities and demonstrating measurable value for our customers - Acting as the technical point of contact and coordinating with the tech team on complex issues - Internal process improvement - Shaping how we scale customer success in France — from the processes we run to the templates and tools we use - Help developing scalable approaches for onboarding, customer support and project management Qualifications - At least 5 years of experience in customer success, IT project management or technical customer support, ideally in a SaaS environment - Experience with project management - A technical background with a solid understanding of software and data structures (for example, in development or data analysis) - Customer-centric approach, organisational ability and a structured, solution-oriented way of working - Strong interpersonal skills and the ability to effectively engage with diverse stakeholders - Solid Excel skills (data preparation or migration) and familiarity with Notion, HubSpot and Microsoft 365 - French at C2 level, English at minimum C1 level Requirements - Nice to Have - Basic knowledge of scripting or automation - Basic understanding of electrical engineering (for example, access control systems, IoT hardware or sensor integration) - Experience with accounting-related processes or ERP systems - Knowledge of the self-storage environment or SaaS industry - Curiosity about AI tools and a willingness to leverage them to improve workflows Benefits - Freelance remuneration depending on qualifications and experience - Flexible working hours and fully remote in France - An international team that values autonomy and clear communication - Direct influence on product and customer processes - Flat hierarchies and short feedback loops - Autonomy to run your own customer portfolio, with a strong internal team behind you when it gets complex - Owner-managed and financially secure, with no external investors Company Description Kinnovis builds facility management software for self-storage operators across Europe. Our headquarters are in Vienna and our team spans multiple countries. We are owner-managed and profitable, with no external investors, which means we make product decisions based on what customers need rather than what a board wants to see next quarter.

• Own the customer relationship in the UK and other English-speaking markets, from onboarding through technical consulting to long-term account management • Run multiple customer projects in parallel • Act as the technical point of contact • Help shape how we onboard and support customers as we grow • Manage onboarding end to end, from setup and configuration to go-live • Train users so they can operate the platform confidently on day one • Manage multiple implementation or rollout projects at the same time • Own timelines, milestones and stakeholders communication • Support technical configurations, data migrations and integrations • Keep project documentation and stakeholder updates current in Notion • Build long-term customer relationships in the UK and English-speaking markets • Identify and resolve issues before they escalate • Communicate clearly across customers, internal team and external partners • Support customers over the long term, proactively rather than reactively • Identify expansion opportunities and demonstrate measurable value for our customers • Coordinate with the tech team on complex issues • Help develop scalable approaches for onboarding, customer support and project management

• Own the customer relationship in the UK and other English-speaking markets • Run multiple customer projects in parallel • Act as the technical point of contact • Help shape how we onboard and support customers as we grow • Manage multiple implementation or rollout projects at the same time • Own timelines, milestones and stakeholders communication • Support technical configurations, data migrations and integrations • Build long-term customer relationships in the UK and English-speaking markets • Identify and resolve issues before they escalate • Support customers over the long term, proactively rather than reactively • Identify expansion opportunities and demonstrate measurable value for our customers • Act as the technical point of contact and coordinate with the tech team on complex issues • Shape how we scale customer success in the UK

Role Description As a Senior IT Customer Success Manager, you will own the customer relationship in the UK and other English-speaking markets, from onboarding through technical consulting to long-term account management. You will run multiple customer projects in parallel, act as the technical point of contact, and help shape how we onboard and support customers as we grow. Onboarding New Customers - Running onboarding end to end, from setup and configuration to go-live - Training users so they can operate the platform confidently on day one Project Management - Managing multiple implementation or rollout projects at the same time - Owning timelines, milestones, and stakeholders communication - Supporting technical configurations, data migrations, and integrations - Keeping project documentation and stakeholder updates current in Notion Relationship Management and Communication - Building long-term customer relationships in the UK and English-speaking markets - Identifying and resolving issues before they escalate - Communicating clearly across customers, internal team, and external partners Customer Success & Support - Supporting customers over the long term, proactively rather than reactively - Identifying expansion opportunities and demonstrating measurable value for our customers - Acting as the technical point of contact and coordinating with the tech team on complex issues Internal Process Improvement - Shaping how we scale customer success in the UK — from the processes we run to the templates and tools we use - Help developing scalable approaches for onboarding, customer support, and project management Qualifications - At least 5 years of experience in customer success, IT project management, or technical customer support, ideally in a SaaS environment - Experience with project management - A technical background with a solid understanding of software and data structures (for example, in development or data analysis) - Customer-centric approach, organisational ability, and a structured, solution-oriented way of working - Strong interpersonal skills and the ability to effectively engage with diverse stakeholders - Solid Excel skills (data preparation or migration) and familiarity with Notion, HubSpot, and Microsoft 365 - English at C2 level Requirements - Basic knowledge of scripting or automation - Basic understanding of electrical engineering (for example, access control systems, IoT hardware, or sensor integration) - Experience with accounting-related processes or ERP systems - Knowledge of the self-storage environment or SaaS industry - Additional languages on C1 level: French, Spanish, Italian, Dutch, Polish, Portuguese, or German Benefits - Salary depending on qualifications and experience - Flexible working hours and fully remote in the UK - An international team that values autonomy and clear communication - Direct influence on product and customer processes - Flat hierarchies and short feedback loops - Autonomy to run your own customer portfolio, with a strong internal team behind you when it gets complex - Owner-managed and financially secure, with no external investors Conditions - Remote, full-time, available immediately Location - Fully remote in the UK Travel - Approx. 10–15% (for customer meetings & team events)

• Support our customers in the UK and English-speaking countries holistically, from onboarding, through technical consulting, to long-term support • Act as a project manager, technical sparring partner, and strategic customer advisor • Ensure that our customers derive maximum value from our solutions and work successfully with Kinnovis in the long term • Independently manage multiple customer projects while also leveraging experience to continuously improve processes • Conduct onboarding – from setup and configuration to go-live • Train users and impart a deep understanding of our platform • Manage multiple implementation or rollout projects simultaneously • Build and maintain trusting, long-term customer relationships