• Conduct User Acceptance Testing (UAT) on all new features, bug fixes, and enhancements for the claims system. • Document and communicate test results, defects, and recommendations for improvement. • Partner with Claims Systems Team to write clear specific actions for system changes. • Collaborate with claims leadership to identify process gaps. • Assist in data validation and integrity checks for regulatory reporting and compliance. • Participate in workflow evaluations to ensure service level objectives are met. • Support Claims Compliance by ensuring that all compliance-related changes are implemented effectively and accurately across all platforms. • Provide feedback to management and IT on system performance. • Support training initiatives as needed. • Contribute to continuous improvement projects of the claims system. • Promote strong collaboration with cross-functional teams to ensure alignment on business goals.

Role Description We are seeking a Quality Assurance (QA) Analyst with strong accessibility expertise to support ongoing testing efforts. This position is critical to ensuring continuity of both accessibility and general QA activities with minimal ramp-up time. - Performing accessibility testing using WCAG 2.1/2.2 AA standards - Using screen readers (NVDA/JAWS) and keyboard navigation to validate user experience - Logging clear, actionable defects, including guidance for developers on how to fix - Retesting and validation of fixes to make sure issues are fully resolved - Supporting functional, regression, and exploratory testing as needed - Jumping between accessibility focused work and general QA tasks based on priorities - Work should be completed accurately and independently, without the need for ongoing direction - Ongoing support as application continues to evolve and new features are developed and/or released - Continued accessibility validation as part of regular testing cycles - Contribute toward overall WCAG compliance goals Qualifications - Solid QA experience, including functional and regression testing - Strong hands-on experience with accessibility testing (WCAG 2.1/2.2 AA) - Experience using screen readers, both NVDA and JAWS - Understanding of how accessibility issues show up in code (HTML, ARIA, etc.) - Ability to clearly explain issues and provide directions on how to fix them - Comfortable working independently and staying on track without close supervision Preferred Qualification - Experience working in Agile environments - Familiarity with tools like axe DevTools or similar - Experience working with teams that are still building their accessibility knowledge - Ability to switch between different types of testing without losing momentum

Role Description The Servicing Analyst supports the day-to-day operations of LoanPeople's Servicing Department, helping to ensure compliance with all applicable regulatory requirements, GSE guidelines, and CFPB servicing regulations. This role is a great opportunity for someone who is detail-oriented, eager to grow, takes ownership, and wants to make a meaningful impact. Key Responsibilities - Loan Onboarding & Payment Tracking - Ensure loans are properly boarded to the subservicer. - Track and confirm receipt of first payments on newly boarded loans, following up on any exceptions or delays. - Maintain accurate records and accountability for the full portfolio of loans we service. - Escrow & Insurance Administration - Manage annual property tax payment disbursements, ensuring timely and accurate processing. - Oversee the transfer of Homeowners Insurance (HOI) and Mortgage Insurance (MI) policies when loans are boarded or transferred. - Monitor escrow accounts for accuracy and resolve discrepancies in coordination with the subservicer. - MERS Administration - Process MERS registrations for newly originated loans. - Manage MERS transfers accurately and in accordance with applicable guidelines and deadlines. - Subservicer Oversight & Compliance - Assist in monitoring subservicer operations to ensure tasks are completed within established SLAs, with focus areas including loan administration/cash management, default management, customer service, and investor reporting and accounting. - Review reports to verify data accuracy and flag exceptions for timely resolution. - Ensure subservicer provides appropriate relief to consumers impacted by natural disasters. - Support participation in servicing audits conducted by regulators, agencies, or third parties. - Borrower Support & Communication - Assist with borrower inquiries and support the resolution of consumer complaints. - Maintain a client-centric approach in all borrower-facing interactions. - Reporting & Culture - Participate in regular team meetings and contribute ideas that support continuous improvement. - Promote and embody LoanPeople's core values in every interaction - with colleagues, borrowers, and partners. - Act as a culture ambassador by embodying LoanPeople's core values in day-to-day work and encouraging a positive, inclusive environment for teammates. Qualifications - 3+ years mortgage experience, with exposure to servicing a plus. - Working knowledge of day-to-day servicing functions, a plus. - Ability to review, analyze, and interpret servicing data. - Strong attention to detail with solid organizational and time management skills. - Excellent written and verbal communication skills. - Comfortable working independently and taking initiative in a fast-paced environment. - Proficiency in Microsoft Office (Outlook, Word, Excel) and Adobe Acrobat; generally, tech savvy and quick to learn new systems. - A collaborative, positive, and client-centric attitude that reflects our culture and commitment to diversity and inclusion.

• Contribute to Product Support’s goals: supporting existing products on the market and transitioning new products from research to the market • Actively participate in multidisciplinary teams to execute assigned projects • Identify and research issues observed in Laboratory Operations, determining if diagnostic results are affected, and finding solutions if necessary • Identifying and validating assigned process and product improvements • Validating reagents, equipment, algorithms, and software • Transferring assigned new products from Product Development to Laboratory Operations • Identify problems, determine solutions, and ensure implementation in a timely manner • Communicate project status and analysis results in a clear, concise manner to the relevant audience • Attend relevant meetings, such as department meetings and project meetings • Ensure compliance with CAP, CLIA, ISO and FDA regulations and oversight