LoanPeople

Role Description The Servicing Analyst supports the day-to-day operations of LoanPeople's Servicing Department, helping to ensure compliance with all applicable regulatory requirements, GSE guidelines, and CFPB servicing regulations. This role is a great opportunity for someone who is detail-oriented, eager to grow, takes ownership, and wants to make a meaningful impact. Key Responsibilities - Loan Onboarding & Payment Tracking - Ensure loans are properly boarded to the subservicer. - Track and confirm receipt of first payments on newly boarded loans, following up on any exceptions or delays. - Maintain accurate records and accountability for the full portfolio of loans we service. - Escrow & Insurance Administration - Manage annual property tax payment disbursements, ensuring timely and accurate processing. - Oversee the transfer of Homeowners Insurance (HOI) and Mortgage Insurance (MI) policies when loans are boarded or transferred. - Monitor escrow accounts for accuracy and resolve discrepancies in coordination with the subservicer. - MERS Administration - Process MERS registrations for newly originated loans. - Manage MERS transfers accurately and in accordance with applicable guidelines and deadlines. - Subservicer Oversight & Compliance - Assist in monitoring subservicer operations to ensure tasks are completed within established SLAs, with focus areas including loan administration/cash management, default management, customer service, and investor reporting and accounting. - Review reports to verify data accuracy and flag exceptions for timely resolution. - Ensure subservicer provides appropriate relief to consumers impacted by natural disasters. - Support participation in servicing audits conducted by regulators, agencies, or third parties. - Borrower Support & Communication - Assist with borrower inquiries and support the resolution of consumer complaints. - Maintain a client-centric approach in all borrower-facing interactions. - Reporting & Culture - Participate in regular team meetings and contribute ideas that support continuous improvement. - Promote and embody LoanPeople's core values in every interaction - with colleagues, borrowers, and partners. - Act as a culture ambassador by embodying LoanPeople's core values in day-to-day work and encouraging a positive, inclusive environment for teammates. Qualifications - 3+ years mortgage experience, with exposure to servicing a plus. - Working knowledge of day-to-day servicing functions, a plus. - Ability to review, analyze, and interpret servicing data. - Strong attention to detail with solid organizational and time management skills. - Excellent written and verbal communication skills. - Comfortable working independently and taking initiative in a fast-paced environment. - Proficiency in Microsoft Office (Outlook, Word, Excel) and Adobe Acrobat; generally, tech savvy and quick to learn new systems. - A collaborative, positive, and client-centric attitude that reflects our culture and commitment to diversity and inclusion.