• Experience with customer communication platforms, marketing technology, or lifecycle engagement systems • Define and evolve platform standards for governance and policy across channels • Drive platform reliability, observability, and deliverability health, ensuring high availability and consistent performance • Drive integration of external systems such as product usage data, account data, analytics, and ML services • Ensure strong platform observability and deliverability health, identifying risks and opportunities for improvement • Conduct market, competitive and trend analysis to inform product opportunities • Define and own product success metrics and KPIs, and use data to drive continuous improvement • Collaborate with peer Product Managers, research, user experience design, technical architecture, and engineering to ensure foundational capabilities enable personalization, experimentation, and multi-channel orchestration • Partner with Legal, Privacy, Security, and regional teams to ensure global compliance and trusted delivery at scale • Translate long-term vision into clear, actionable platform milestones while managing technical dependencies and tradeoffs • Communicate platform strategy, risks, and progress effectively to leadership and cross-functional stakeholders

• Work closely with the Principal Product Owner to gather, document, and validate business and user requirements • Assist in backlog grooming by organising, refining and maintaining requirement artefacts • Partner with Client Success, Solutions, Sales, and SMEs to collect feedback • Analyse workflows and user journeys across the Ethixbase360 ecosystem

• Own and define the product roadmap for the EASI microgrid design & optimization software • Collaborate with software engineers to define and prioritize feature development, ensuring alignment with business goals • Lead user research efforts to gather insights from project developers, EPCs, and internal stakeholders to improve EASI user experience • Define clear product requirements, use cases, and technical specifications for software enhancements • Work closely with UX/UI designers to optimize workflows and improve usability • Drive go-to-market strategies for new EASI features, including customer onboarding, training, and documentation • Work closely with hardware engineers and product teams to ensure accurate technical specifications for product components are integrated into EASI • Ensure seamless data interoperability between EASI and BoxPower’s hardware solutions • Develop and maintain product documentation, technical data sheets, and data models that support hardware-software integration • Monitor and implement updates to EASI based on changes in product specifications, certifications, or availability

• Define and execute product strategy for AI and analytics capabilities within the TigerConnect platform • Develop comprehensive product requirements, user stories, and acceptance criteria for AI-powered features • Create and maintain a product roadmap that balance innovation with customer needs and business objectives • Design analytics frameworks that enable customers to measure outcomes and demonstrate ROI • Partner with engineering to evaluate AI/ML technologies, architectures, and implementation approaches • Identify and prioritize opportunities to apply AI and machine learning to healthcare workflow challenges • Research emerging AI technologies and assess their applicability to healthcare use cases • Design intelligent automation solutions that improve efficiency and reduce manual effort • Develop data-driven insights capabilities that enable better decision-making for healthcare organizations • Establish governance frameworks and best practices for responsible AI deployment in healthcare settings • Lead development of agentic AI capabilities including autonomous workflow automation, intelligent assistants, and multi-step decision-making systems that can independently complete complex healthcare tasks • Develop rigorous business cases including financial analysis, market sizing, and competitive assessment • Create ROI models and value propositions that resonate with healthcare executives and procurement teams • Define success metrics and KPIs for AI and analytics products • Monitor product performance and iterate based on usage data and customer feedback • Drive cross-functional alignment across Product, Engineering, Sales, Marketing, and Customer Success teams • Conduct customer discovery to understand pain points, workflows, and unmet needs • Lead user research activities including interviews, surveys, and usability testing • Develop and execute pilot programs to validate product concepts with early adopter customers • Synthesize customer feedback into actionable insights while maintaining strategic product direction • Build strong relationships with key customers and serve as a trusted advisor on AI and analytics topics