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Senior Client Manager
Location
California + 1 moreAll locations: California | Texas
Posted
113 days ago
Salary
$115K - $140K / year
Seniority
Senior
Job Description
Senior Client Manager
NTT
• Manages and grows relationships to drive land, expansion and renewals across all solutions within established accounts • Acquires net new customers, within assigned account base • Pursues leads identified by aligned Lead Generation/Business development representatives • Minimizes churn and maximizes retention in assigned accounts • Drives client satisfaction throughout the entire lifecycle of the clients’ buying process • Generates demand by assisting clients to identify current needs and then effectively articulate how the company can add value through its services and solutions • Influences and works closely with vendors/partners to achieve required results • Uses company sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast • Develops open and effective channels of communication in with each client within the assigned account • Encourages revenue growth by inspiring clients to additional services • Becomes the reliable point of contact for clients that is required to establish a strong business relationship • Takes ownership of a range of accounts within the assigned segments • Determines the best solution requirements for each client that can be deployed by other departments • Builds enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities for the organization • Develops and/or aligns governance and compliance policies in own practice area to identify and manage risk exposure liability • Monitors and controls financial governance and compliance throughout an area of specialization in order to manage financial cost
Job Requirements
- Bachelor's degree or equivalent in business or a sales related field
- Relevant vendor certifications would be advantageous
- Advanced experience in a global partner management role
- Advanced experience in a sales environment and/or customer service role
- Advanced experience in the IT or professional services industry with a focus on business development and/or sales
- Advanced experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth
- Advanced sales orientation with experience working with clients and business teams to create sales-orientated solutions and services
- Advanced experience gained in a similar client manager role
- Advanced experience working with Salesforce.com contact platform
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Supplemental life insurance
- Spouse and child life insurance
- Short-term disability (STD)
- Long-term disability (LTD)
- 401(k) retirement plan
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