Role Description As an Account Manager at Leo FS, you serve as a trusted advisor and strategic partner to a portfolio of facilities management clients. Your focus is ensuring customers achieve measurable, lasting value from Leo's services, and that every interaction strengthens the partnership. You develop a deep understanding of each client's business priorities and operational needs, often anticipating challenges before they surface. You take ownership of the customer experience end-to-end, working closely with Operations to drive outcomes collaboratively and partnering with Sales when opportunities for growth emerge naturally from strong client relationships. You are the client's advocate within Leo and Leo's strategic voice to the client. You stay close enough to service delivery to identify and resolve issues proactively, bringing the right internal resources together to ensure swift resolution and a seamless experience. Revenue retention and expansion are natural outcomes of the relationships and value you build. Key Responsibilities - Client Relationship Ownership - Own the strategic communication lane with assigned clients. - Design, build, and facilitate Quarterly and Monthly Business Reviews. - Develop and maintain Client Health Scores. - Maintain close alignment with Operations. - Own detractor follow-up and action plans at the account level. - Serve as the client’s internal advocate. - Revenue Retention & Growth - Lead the end-to-end contract renewal process. - Identify and pursue upsell, cross-sell, and new service line opportunities. - Build and execute client retention and save strategies. - New Client Onboarding - Own the client experience during onboarding. - Contribute a strategic growth roadmap during the pre-sale process. - Execute a structured 30-day onboarding sequence. - Cross-Functional Collaboration - Partner with Operations daily. - Collaborate with Account Executives on expansion opportunities. - Own resolution of billing and invoice disputes. Qualifications - 5+ years in customer success, account management, or client services in B2B services. - Demonstrated experience managing a portfolio of $5M+ in annual contract value. - Track record of hitting or exceeding 95%+ retention rates. - Experience running QBRs/MBRs and translating operational data into client-facing strategic narratives. - Proficiency with CRM platforms (HubSpot preferred). - Strong commercial acumen. Preferred Qualifications - Experience in facilities management or integrated facility services specifically. - Background working in organizations transitioning from transactional to strategic client management models. - Experience with NPS/CSAT program design or execution. - Familiarity with multi-trade, multi-geography service delivery.

• Partner with Walmart Regional Vice President leadership team • Lead engagement and support of the credit program • Develop and execute initiatives across region(s) • Monitor partner performance and support growth strategies • Drive accountability by supporting brand, culture and values • Leverage internal and external channels to influence partners • Maintain competitive information and optimize differentiation • Coordinate portfolio performance reviews • Provide value added analysis & reporting to client partners

Role Description To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation: - Contracting providers and essential vendors in current service areas to maintain CMS adequacy and providing necessary services in the care of the Plan members. - Insuring providers and essential vendors in current service areas meet the credentialing requirements for their appropriate service lines. - Educating providers on the Health Plan(s) functions and roles in caring for its membership. - Ongoing educational updates as prescribed by CMS and the Health Plan(s) policies. - Conducting education presentations of the Health Plan(s) providers to ensure their understanding and commitment with the Health Plan(s). - Monitoring, maintaining and supporting provider relationships to ensure network coverage in all areas. - Working with and being involved in implementation as needed. - Establishing a positive work environment that encourages participation in process improvement and commitment to department/company success. - Completing corporate assignments as assigned. Qualifications - Must have knowledge and familiarity with all levels of medical services and ability to rapidly develop working relationships. - Must be able to accept instructions and work independently in the completion of goals and assignments. - Must have strong negotiation, organization, presentation and time management skills. - Must be able to effectively communicate with all levels of medical staff to explain Health Plan(s) program, benefits and goals. - Must be able to work effectively in a team environment. - Excellent computer skills, including Microsoft Office Suite. - Must be self-motivated, dependable, team and goal-oriented. Requirements - Experience in the health care field required. - Prior experience in network development / network services is preferred. - Prior experience with acute and post-acute facilities is beneficial. - Prior experience with Medicare Advantage plans is helpful. - Bachelor’s degree. - Must be available to work 8 a.m. until 5 p.m. local time. - Position requires travel to network provider locations. - Teleworking is an option if criteria are met. Benefits - Affordable Medical/Dental/Vision insurance options. - Generous paid time-off program and paid holidays for full time staff. - TeleDoc 24/7/365 access to doctors. - Optional short- and long-term disability plans. - Employee Assistance Plan (EAP). - 401K retirement accounts. - Employee Referral Bonus Program. Company Description American Health Plans, a division of Franklin, Tennessee-based American Health Partners Inc., owns and operates Institutional Special Needs Plans (I-SNPs) for seniors who reside in long-term care facilities. In partnership with nursing home operators, these Medicare Advantage plans manage medical risk by improving patient care to reduce emergency room visits and avoidable hospitalizations.

• Build, manage, and strengthen partnerships with suppliers, mills, and other ecosystem stakeholders. • Travel regionally to support partner engagement, lead workshops or trainings on timber handling and preparation, and troubleshoot supply-side challenges in the field. • Provide market insights, species-specific guidance, and operational intelligence to internal teams and partners to inform strategy. • Collaborate across teams on system or software troubleshooting, process improvements, and scaling supply operations. • Oversee a Coordinator in your region, providing guidance and operational support. • Identify opportunities to grow traceable timber throughput, new supplier relationships, and regional market impact. • Contribute to organizational knowledge by documenting learnings, best practices, and recommendations for supply growth.