• Investigate assigned claims reported under insurance contracts provided by affiliated Companies • Identify information and documents needed to evaluate claims • Assign and direct independent adjusters • Contact Insureds, Claimants regarding claims processes and resolution alternatives • Comply with claims handling laws and regulations • Identify and determine respective rights and obligations under insurance contracts • Analyze, evaluate, and estimate liability of Insureds and loss of Claimants/Insureds • Establish and modify appropriate case reserve reflecting information regarding assigned claims • Prepare and maintain accurate record of communications with Insureds and Claimants

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. The Claims Adjuster will play a vital role in delivering quality claim file management and an industry-leading customer claims experience. This will be completed by adhering to Pie’s Claims Best Practices and complying with regulatory and statutory requirements. This role will work with internal and external partners to deliver best in class performance, identify and pursue claim mitigation opportunities and deliver favorable claim outcomes for Pie’s customers. How You’ll Do ItClaims Technical Management: - Independently handle all aspects of the workers’ compensation claims from set-up to closure. - Conduct timely 3-point contact investigation, with focus on continued investigation as facts of the case change. - Mitigate claim exposure while achieving the best outcome. - Determine timely and accurate compensability decisions within statutory requirements. - Set and adjust timely/accurate reserves within authority limits to ensure reserving activities are consistent with the case facts and company best practices. - Timely administration of statutory medical and indemnity benefits throughout the life of the claim. - Comply with all applicable statutory guidelines, rules, and regulations. - Control legal activity with defense counsel through the litigation process while managing legal fees and costs. - Prioritize early resolution opportunities, evaluate claim exposure and negotiate settlement. Claims Customer Service: - Serve as a point of contact for our partner agents and customers to provide general claim guidance and help set claim process expectations. - Assist as necessary in providing claim status to agents and insureds, coverage verification and loss run reports, etc. - Provide excellent customer service to internal and external customers and business partners. - Participate in interactions with TPA adjusters and claims partners to drive optimized claims outcomes and top-notch claims experience. - Advocate to ensure that Pie has a leading claims customer experience. - Work to continuously improve our claims operations and look at opportunities and gaps in claim service, handling SOPs, protocols and processes. The Right Stuff - High School Diploma or equivalent is required. - Bachelor's Degree or equivalent experience with some college coursework is preferred. - Minimum of 2-years workers’ compensation claims experience is required. - Claims experience working in CA is required. - Strong communication (written and verbal) skills, to deliver more complex information effectively. - Strong problem solving skills to be able to manage complex tasks and work through to solutions with little guidance and direction. - Awareness of your own tasks, and how it impacts the team and deliverables. - Experience using G-Suite Tools, and collaboration tools like Slack is preferred. - Knowledge of jurisdictional regulatory and statutory requirements and CMS/MSA requirements. - Demonstrated knowledge and experience in claim adjudication, medical management and litigation management. - Developing ability to analyze and take necessary action in multiple focus areas, based on several data points. - Ability to use skills to overcome conflict and reach beneficial outcomes. - Ability to make claim decisions to mitigate exposure while achieving the best outcome. The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process. Base Compensation Range $80,000—$100,000 USD Compensation & Benefits - Competitive cash compensation - A piece of the pie (in the form of equity) - Comprehensive health plans - Generous PTO - Future focused 401k match - Generous parental and caregiver leave - Our core values are more than just a poster on the wall; they’re tangibly reflected in our work Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented individual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges. Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members. Location Information Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet. Additional InformationPie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Pie Insurance participates in the E-Verify program. Please click here, here and here for more information. Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy. Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process. Pie Named to 2025 America's Best Startup Employers Pie Insurance 2025 State of Workplace Safety Report #LI-REMOTE #BI-REMOTE

Role Description - Evaluate clinical AI systems for alignment with Rwanda Standard Treatment Guidelines (STG). - Review and validate AI models using WHO IMCI protocols and Rwanda National Formulary. - Manage high-burden primary-care conditions like malaria, pneumonia, and chronic disease. - Collaborate with teams to address supply constraints and referral thresholds in Rwanda’s public health system. - Work independently to review clinical documentation and guidelines, ensuring accuracy and compliance. Qualifications - Must-Have: Licensed physician (MBBS/MD or equivalent). - 3+ years practicing in Rwanda or comparable LMIC primary-care settings. - Experience at health-post and/or district hospital level. - Preferred: Experience reviewing clinical documentation, guidelines, or case audits. Requirements - Task-based initially, transitioning to hourly based on performance. - $250 per completed task; each task takes approximately 6–10 hours. Application Process - Upload resume. - AI interview based on your resume. - Submit form. Resources & Support - For details about the interview process and platform information, please check: Interview Process . - For any help or support, reach out to: support@mercor.com .

Role Description As an FNOL Agent, you have the opportunity to be the calming voice our customers hear during times of uncertainty, effectively guiding individuals through the initial components of the claims process. Details are crucial in this role as your notes will act as the stepping stone to resolution and ensure effective cross-functional communication. - Providing timely and empathetic responses to customer inquiries, offering reassurance and guidance throughout the claims process. - Gathering and recording key details from each call, ensuring all information is correctly documented in the appropriate claim file. - Partnering with other members of the Claims department to ensure accurate processing and prompt resolution of claims. - Completing data-entry into client claims database or other business applications. - Assisting in filing new loss claims that have been reported; this includes confirming damages, DOL, and other conditions of the insured’s reported loss. - Completing project-based work between calls as time and workload allow. Qualifications - Demonstrated experience in high-volume customer service environments, with a strong focus on delivering exceptional customer experiences. - Proven ability to gather, evaluate, and accurately document detailed information under pressure—recognizing that thorough notes are critical to effective claim resolution. - Comfortable managing multiple systems and tasks simultaneously during live customer interactions, while maintaining both accuracy and empathy. - Experience thriving in remote, fast-paced environments where priorities frequently shift and adaptability is essential. - A collaborative, solutions-oriented mindset—proactively engaging teammates, communicating clearly, and addressing challenges before they become blockers. Requirements - Success in this role is less about checking boxes and more about the impact you create. - By the end of your first year, you should feel confident in your role, trusted as an owner, and proud of the progress you’ve helped make. Benefits - Competitive salary and company equity through Restricted Stock Units (RSUs). - 401(k) with company match up to 4% of eligible earnings. - Multiple medical plan options, plus dental and vision coverage. - Company-funded HSA contributions (based on medical plan selection). - Company-paid life insurance and short-term disability. - Employee referral bonuses. - A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance. - Access to mental health support and confidential counseling resources. - 11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with the option to earn additional PTO annually. - Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents. - Career mobility and internal growth opportunities across the organization. - Professional development budgets for certifications, conferences, and learning available, subject to management approval.