Role Description - Evaluate clinical AI systems for alignment with Rwanda Standard Treatment Guidelines (STG). - Review and validate AI models using WHO IMCI protocols and Rwanda National Formulary. - Manage high-burden primary-care conditions like malaria, pneumonia, and chronic disease. - Collaborate with teams to address supply constraints and referral thresholds in Rwanda’s public health system. - Work independently to review clinical documentation and guidelines, ensuring accuracy and compliance. Qualifications - Must-Have: Licensed physician (MBBS/MD or equivalent). - 3+ years practicing in Rwanda or comparable LMIC primary-care settings. - Experience at health-post and/or district hospital level. - Preferred: Experience reviewing clinical documentation, guidelines, or case audits. Requirements - Task-based initially, transitioning to hourly based on performance. - $250 per completed task; each task takes approximately 6–10 hours. Application Process - Upload resume. - AI interview based on your resume. - Submit form. Resources & Support - For details about the interview process and platform information, please check: Interview Process . - For any help or support, reach out to: support@mercor.com .

Role Description As an FNOL Agent, you have the opportunity to be the calming voice our customers hear during times of uncertainty, effectively guiding individuals through the initial components of the claims process. Details are crucial in this role as your notes will act as the stepping stone to resolution and ensure effective cross-functional communication. - Providing timely and empathetic responses to customer inquiries, offering reassurance and guidance throughout the claims process. - Gathering and recording key details from each call, ensuring all information is correctly documented in the appropriate claim file. - Partnering with other members of the Claims department to ensure accurate processing and prompt resolution of claims. - Completing data-entry into client claims database or other business applications. - Assisting in filing new loss claims that have been reported; this includes confirming damages, DOL, and other conditions of the insured’s reported loss. - Completing project-based work between calls as time and workload allow. Qualifications - Demonstrated experience in high-volume customer service environments, with a strong focus on delivering exceptional customer experiences. - Proven ability to gather, evaluate, and accurately document detailed information under pressure—recognizing that thorough notes are critical to effective claim resolution. - Comfortable managing multiple systems and tasks simultaneously during live customer interactions, while maintaining both accuracy and empathy. - Experience thriving in remote, fast-paced environments where priorities frequently shift and adaptability is essential. - A collaborative, solutions-oriented mindset—proactively engaging teammates, communicating clearly, and addressing challenges before they become blockers. Requirements - Success in this role is less about checking boxes and more about the impact you create. - By the end of your first year, you should feel confident in your role, trusted as an owner, and proud of the progress you’ve helped make. Benefits - Competitive salary and company equity through Restricted Stock Units (RSUs). - 401(k) with company match up to 4% of eligible earnings. - Multiple medical plan options, plus dental and vision coverage. - Company-funded HSA contributions (based on medical plan selection). - Company-paid life insurance and short-term disability. - Employee referral bonuses. - A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance. - Access to mental health support and confidential counseling resources. - 11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with the option to earn additional PTO annually. - Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents. - Career mobility and internal growth opportunities across the organization. - Professional development budgets for certifications, conferences, and learning available, subject to management approval.

Role Description Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. As a Claims Specialist you will guide claimants through their leave experience with empathy and clarity. You will be responsible for administering Short Term Disability claims according to policy and plan provisions as well as administering Family Medical Leave (FMLA) and other leaves, including state, military, and company-specific leaves. You will ensure a high standard of customer service while maintaining compliance with all regulatory requirements. Qualifications - 2–3 years of experience in STD, FMLA or unpaid leave claims management - Strong decision-making and critical thinking skills - Medical/vocational management - Excellent customer service and interpersonal abilities - Proficiency in Microsoft Office 365, including Outlook - Exceptional written and verbal communication skills - High attention to detail and accuracy - Ability to prioritize tasks and manage time effectively in a fast-paced environment - Collaborative mindset with the ability to work cross-functionally Requirements - Analyze FMLA, company leave policies and short-term disability benefits to determine eligibility - Manage end-to-end claim experience for the life of the claim - Evaluate medical documentation to ensure eligibility for benefits - Utilize clinical and vocational resources to assist with claim management strategies - Build and maintain strong relationships with internal and external stakeholders - Manage assigned work queues within defined service level agreements (SLAs) - Document in a clear and concise manner to support claim decisions and articulate ongoing case management activities - Communicate clearly and professionally via phone and in written correspondence - Clearly explain claim decisions and entitled benefits in a professional manner displaying a high degree of empathy - Communicate with medical providers to obtain necessary medical documentation to assist with claim adjudication Benefits - Health, dental, vision and life insurance plans - 401(k) Savings plan – with generous company matching contributions (up to 6%) - Voya Retirement Plan – employer paid cash balance retirement plan (4%) - Tuition reimbursement up to $5,250/year - Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day - Paid volunteer time — 40 hours per calendar year Company Description Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $44,820 - $56,030 USD

• Manage a book of pending claims through effective time management to ensure timely payments • Process decisions on claims through claim management system (Promise 360) and/or new business application (Compass) • Approve and deny claim payments within authorization limits • Render decisions on disability extension requests and traumatic injury claims within authorization limits • Obtain necessary information for claim decisions from various sources including, but not limited to, the Veterans Administration, branches of service, beneficiaries, attorneys, and police departments. • Correspond with claimants, law department, underwriting, Casualty Assistance Officers, attorneys, the Veterans Administration, and other interested parties through the life of a claim • Prioritize work to ensure meeting of performance standards • Other duties as assigned