Human Resources Operations Manager Organization Information GrowNYC is a 54-year-old environmental nonprofit organization helping more than 3 million New Yorkers by providing essential services and taking action to make NYC a livable city, one where every person can enjoy a healthier, more sustainable life. GrowNYC Programs include: - Our network of Greenmarkets, Farmstands, and the work of GrowNYC Wholesale ensure that all New Yorkers have access to the freshest, healthiest local food. - We build and support community and school gardens through volunteer days, technical assistance, training, grants and more. - We provide 70,000 children each year with programs that provide meaningful interactions with the natural environment. Human Resources Operations Manager (Full-time) Position Summary: The HR Operations Manager is responsible to oversee the day-to-day operations of the Human Resources department, and manage all aspects of employee benefits administration. This position involves collaboration and partnership with the Director of HR to manage employee relations and to develop and implement policies and SOPs that align with organizational objectives and facilitate efficient processes, while maintaining compliance with federal, state and local employment laws. The HROM functions as a strategic partner across all human resources domains, including employee relations, benefits administration, HRIS management and optimization, and talent acquisition. The HROM will provide comprehensive support across HR functions as required, continuously refining processes and upholding policies and procedures to meet the organization’s evolving needs. The HROM will provide support and guidance within the HR team and across programs in the HR director’s absence. Requirements Duties/Responsibilities (include, but are not limited to): HR Department Operations and Staff Management - Efficiently and effectively oversee all HR operations - Guide the HR team to ensure an optimal execution of all HR functions while offering individual support as needed - Assist with the implementation of best practices HR strategies, benefits, and procedures - Oversee all aspects of the entire employee lifecycle from hiring to offboarding - Collaborate closely with the Director of HR to ensure clear, consistent, and effective communication of HR matters across the organization. - Serve as an internal liaison within the HR team, and externally, across all other departments to support cross-functional alignment. - Supervise direct reports to provide guidance, coaching, conduct performance reviews, share feedback and ensure alignment with departmental goals Employee Relations - Assist the Director of HR with a variety of HR matters while ensuring proper documentation and alignment with company policy. - In collaboration with LERC, manage union-related matters, including grievance hearings, RFI’s, and communication with union representatives. - Manage employee relations escalations, partnering with the HR Director as needed. - Support supervisors in addressing performance management matters, including coaching, corrective actions, and the development and implementation of performance improvement plans (PIPs). - Provide guidance on disciplinary procedures to ensure consistency and compliance with organizational policies. - Conduct thorough and effective internal investigations under the HR directors guidance Benefits and Payroll Management Benefits - Collaborate with Payroll and Benefits Specialist in managing all benefit communications including new hire orientation, plan updates, open enrollment, paid time off policies, and general employee inquiries - Manage the benefits platform in Paylocity, ensuring system accuracy, maintaining plan configurations, and resolving EDI discrepancy issues with carriers. - Oversee and coordinate the annual open enrollment process in Paylocity, including system setup, employee support, and carrier submissions. - Ensure benefits compliance with applicable laws and regulations (e.g. ACA, COBRA, ERISA, etc.), including timely reporting and required documentation. - Oversee COBRA administration in partnership with Paylocity, ensuring timely transmission of qualifying events and accurate communication with former employees. - Manage all LOA’s, including short-term and long-term disability, NYPFL, FMLA, and workers’ compensation, ensuring compliance and timely communication with employees and vendors. Payroll - Serve as second tier payroll reviewer for biweekly processing. Process and submit payroll when needed - Maintain payroll information by designing systems, directing collection, calculation and entering of data and processing changes (e.g. new hires, terminations, raises). - Work collaboratively with Payroll and Benefits Specialist to resolve issues and answer questions - Audit W-2 forms and year-end payroll reports to ensure accuracy and compliance with IRS requirements. Other Administrative Responsibilities - Incentives Savings Plan Administration - Administer the organization’s Incentive Savings Plan by timely distributing annual statements, Summary Annual Reports (SAR), and other required communications to eligible employees - Process rollover forms and assist employees with loan requests, ensuring accuracy and efficient coordination with the plan administrator. - Serve as a point of contact for employee questions related to the plan, providing guidance or directing inquiries to the appropriate party as needed. - Manage the Performance Review from start to finish including: - Assigning and tracking 90-day check-ins, 6-month evaluations, and annual performance reviews. - Ensuring timely completion - Collaborating with leadership to facilitate the process - Generate annual raises proposal reports that align the evaluation’s results with the corresponding budget. - Recommend improvements to enhance the effectiveness and consistency of the process. - Monitor the HR mailbox, and phone line to address or properly route all inquiries - Track HR metrics, analyze data and generate a variety of complex reports and other ad hoc HR data requests as needed Required Qualifications: - Bachelors’ degree in a related field and a minimum of 5 years of experience in a similar role. - 3+ years of robust experience in HRIS systems including system configuration, benefits administration, and reporting. (Paylocity highly preferred) - Must have and maintain up-to-date knowledge of local, state, and federal employee-related laws and regulations - Demonstrable experience in a union related environment - Able to maintain confidentiality and exercise sound judgment. - Excellent written and verbal communication skills - Exceptional organizational and prioritization skills while strongly enforcing deadlines - Proficient with Microsoft Office programs (especially Excel) and Google applications - Motivated self-starter who can work independently, identify challenges, and exercise effective problem solving - Ability to collect, synthesize and interpret and report data Ideal Qualifications: - Knowledge of Paylocity and TalentLMS or similar platforms - Interest in Food Justice and equitable policies - Experience working in a non – profit Physical Requirements Ability to be seated for long periods of time and travel within the five boroughs when needed. Schedule The position will be expected to work primarily Monday-Friday 9am-5pm 35-40 hours per week, on-site at GrowNYC’s office in downtown Manhattan (three days). In-office presence is required every Tuesday, Wednesday, and Friday. Compensation This position is a full-time exempt salaried position and it pays $80,000-$92,000 and includes full benefits (medical, dental, vision, life insurance, long-term disability, incentive savings plan, paid time off, Public Service Loan Forgiveness, and potential for parental leave for full-time regular employees who have been employed with GrowNYC for 175 days and FSA programs). This position is non-union eligible/not a part of the bargaining unit. Location 100 Gold Street New York, NY. Occasional visits to the Wholesale Food HUB located at 298 Halleck St Bronx, NY and participation in other employee-related events. Applications Qualified candidates for the Human Resources Operations Manager position should submit a cover letter, resume, and three references. Interviews will take place on a rolling basis. Due to the volume of employment applications received, GrowNYC is unable to respond to each application individually. Applicants will be contacted directly if selected as a candidate. No phone calls or recruiters or recruiting agencies, please. Application Deadline: May 16th, 2026 GrowNYC P.O. Box 2327 New York, NY 10272 212-788-7900 For additional information, please see our website: grownyc.org GrowNYC is an Affirmative Action Equal Opportunity Employer and hires without regard to race, gender, religion, age, sexual orientation or physical disability.