• Participate in project scope, goals, deliverables, and success metrics • Develop and manage project plans, schedules, and resource allocation ensuring successful completion of projects • Lead project teams and facilitate effective collaboration across cross-functional teams including Sales, Customer Success, Solutions Consulting, and Product • Proactively identify and mitigate risks, issues, and dependencies • Clearly communicate project status, decisions, and updates to to ensure alignment across stakeholders • Ensure quality and compliance with organizational standards • Drive continuous improvement in project processes and workflows for successful adoption • Engage with external partners and vendors as needed to ensure seamless integration and delivery

• Driving system demonstrations and training to client business users. • Facilitating all necessary team meetings (sprint planning, daily standups, sprint reviews/retrospectives, etc.) • Facilitating Agile release planning and helping the PO manage the release backlog. • Coaching the team in Agile relative estimation techniques, cross-functionality and self-organization • Identifying, managing, and mitigating project issues and risks • Supporting and educating the Product Owner, especially with respect to defining and prioritizing the product backlog • Ensuring transparency into the team’s work through the Sprint Backlog, Burndown Chart and other Agile metrics • Leading by example - knowing when, and how, to push for more results • Proactively identifying and removing impediments that interfere with the ability of the team to deliver Sprint commitments • Being the coach and all around advocate for Agile delivery methodology amongst project team and client stakeholders • Influencing software development lifecycles (plan, design, development, testing, and deployment) and work with both the business and technology teams • Facilitating necessary team meetings including Sprint Planning, Daily Standups, Sprint Reviews & Retrospectives, along with ensuring effective backlog refinement • Conducting business analysis and translating business requirements to customer experience and development needs • Building roadmaps and advising clients on future strategies and execution • Providing recommendations catered to client industries and their customers

Role Description You'll track projects, coordinate stakeholders, and make sure nothing falls through the cracks. You'll own the project board, run weekly standups, chase dependencies, and produce clear status updates for leadership — so everyone knows what's happening and what's next. - Maintain the project board in Asana or ClickUp and keep it current - Facilitate weekly standups and async check-ins across time zones - Track milestones, flag delays early, and help teams unblock - Produce clear status updates and project summaries for leadership - Coordinate documentation: decisions, action items, retrospectives Qualifications - Highly organised — you've managed projects or complex workloads before - Clear, concise communicator in written English - Comfortable with project management tools (Asana, ClickUp, Notion, etc.) - Proactive — you chase things before they become problems Requirements - Experience in a coordinator or operations role (nice to have) - Familiarity with e-commerce workflows (nice to have) - Any project management certification (PRINCE2, PMP Foundation, etc.) (nice to have) Benefits - $750–$1,100 USD/month - Fully remote - Real project ownership from day one - 20 days leave plus public holidays - Cross-functional exposure across a growing e-commerce business

Role Description Responsible for increasing client satisfaction, retention, and growth by efficiently delivering competitive services through a fully integrated organization staffed by knowledgeable, client-focused professionals. Maintains oversight of functions within Client Services which provides focused service from pre-sale consultation through initial post-sale client administration. Support in fostering strong, long-term partnerships with clients, consulting community and channel partners. Executes strategic and operational plan in support of business client service objectives and initiatives. Manages a team of professional employees and/or supervisors. - Drive innovation and growth by focusing on automation and/or process improvements that can positively impact resource capacity. - Responsible for the quality and effectiveness of own team and related teams, identifying and resolving technical, operational and team problems. - Develops, monitors and reviews performance reports and service performance trends for each account against the plan and recommends specific actions or remedies as necessary. - Develops, trains, evaluates, and coaches staff to provide high service excellence while ensuring quality standards are met. - Assesses individual and team performance on a regular basis and provides candid and timely developmental feedback; monitors training plans and ensures training needs are met. - Establishes a clear vision aligned with company values; sets specific achievable objectives and action plans; motivates others to balance customer needs and business success. - Attracts, selects, and retains high caliber, diverse talent able to successfully achieve or exceed business goals; builds a cohesive team that works well together. - Creates and maintains tools, job aids, and training materials to help employees in their efforts to resolve issues and improve their relationship with customers. - Other duties as assigned. Qualifications - 7-10 years of applicable experience - 3-5 years of leadership experience - Bachelor's Degree in Business or related field Requirements - Excellent analytical skills with a proactive nature - Strong organization skills with a drive to meet deadlines - An affinity for accuracy and efficiency - Proficiency in Microsoft Excel, Word (including mail merge) and Outlook - Strong verbal and written communication skills - An aptitude for prioritization and multi-tasking - Strong collaboration skills - A drive to learn and apply new concepts quickly - Experience with Salesforce CRM preferred