• Lead a broad range of activities to grow the firm’s consultancy business within the pharmaceutical sector • Develop and execute strategy • Drive business and product development • Oversee resource recruitment and development • Support sales and marketing efforts • Deliver internal and external training • Provide leadership in project management • Develop a comprehensive strategic plan to support the growth and development of SGS consultant services in NAM for Pharmaceutical and its supply chains sector • Define and execute the roadmap to convert strategy into action with key milestones to drive business expansion • Participate in marketing-led exercises to demonstrate thought leadership and market penetration • Provide Technical Support to sales team • Assist VP in the development and implementation of comprehensive strategic and tactical plans for pharmaceutical sector • Determine the resource requirements to grow the business. • Support the recruitment of consultants/experts • Ensure the technical operation and resources are equipped to deliver against key milestones and in accordance to customer KPIs • Work closely with the Global team to translate global initiatives in the NAM market • Identify skill gaps and lead the training and mentoring of existing resources • Expand the service offering beyond consultant services • Maintain competence and consultant credentials for agreed schemes by taking additional and/or refresher course(s) • Partner with Sales and Marketing teams to define and implement go-to-market strategies • Provide technical advice to sales, marketing, operations, and management as required • Coordinate with Key Account Specialists to ensure projects are scheduled in a timely manner • Perform consultant services as needed • Ensure the consultants/experts adhere to SGS global/local Procedures and closely follows specific procedures • Support and respond to client inquiries on all technical matters regarding pharmaceutical consultants • Development of systems, processes, and procedures to effectively deliver the service • Proactively identify opportunities to improve efficiencies • Collaborate closely with other business sectors and functional areas to ensure effective management of resources. • Establish a winning collaborative culture that embraces change, risk taking, and innovative thinking.

• Own top-of-funnel conversion from MQL to qualified opportunity • Deliver predictable, high-quality pipeline to the sales organization • Define and enforce SLAs across marketing and sales • Hire, coach, and scale a high-performing Revenue Development team • Establish role specialization, performance standards, and career paths • Partner with Marketing to translate campaigns into effective account-level execution • Build strong alignment with AEs to ensure high-quality handoffs and follow-through • Oversee targeted outreach programs, ABM-style plays, and workshops • Drive ongoing experimentation in messaging, channels, and engagement strategies • Own funnel analytics and continuously improve conversion rates and pipeline quality

Role Description The Director of Higher Education Strategy supports Project Kitty Hawk (PKH) in extending the benefits of public higher education to all North Carolinians. This position is an experienced relationship manager who is familiar with public university operations and the adult learner market, thrives on building lasting relationships with UNC System Office leaders and prospective university partners, and has experience nurturing university and System relationships into formal partnerships that drive university and company growth. The role requires background experience in: - Higher education leadership to facilitate strategic and productive engagements at all levels of PKH’s current and prospective partner institutions, including senior university leadership. - Continuous improvement in university practice and process, including admissions, enrollment management, and student success. - Ability to distill key lessons from work with individual universities to inform University System policy, practice, and procurement. - Prospecting and account management to build relationships and nurture new partnerships. - Internal project and process management to strengthen relationships through transparent and replicable university engagements. This position requires strong self-motivation, a team-oriented mindset, and the ability to pivot quickly and decisively in a fast-paced environment. What you'll do: - FASTER Initiative Coordination: - Execute the day-to-day operations of the FASTER initiative. - Utilize project and process management skills to ensure transparent and repeatable delivery of consulting services, specifically the development of the project plans, interview schedules, and final deliverable preparation. - Measure and report on the progress of initiative-specific milestones and the overall health of campus partnerships. - Partnership Development (Business Development): - Build and manage a pipeline of prospective UNC System and national university partners, from initial prospecting through close. - Lead solution-scoping conversations with university leadership, translating institutional challenges (enrollment, retention, student success) into partnership opportunities. - Support development of scope documents and foundational partnership contracts, including drafting agreements and facilitating final delivery. - Lead transition phases from prospect to client, collaborating closely with Partnership Success to ensure seamless onboarding and integration. - Drive cross-functional collaboration with marketing, admissions, student services, and partnership success teams to identify new solutions that respond to the pressing needs of the UNC System and the state. - Conduct market viability assessments using UNC System and national datasets to build a deep knowledge of potential partners’ vision, programs, and objectives. - Informing System Strategy, Policy and Solutions: - Develop mechanisms to synthesize lessons learned from FASTER initiative, partnership success, and student operations to inform UNC System President and System Office staff on opportunities for System-wide improvement. - With support from PKH colleagues, position PKH and its partners as a “test bed” for innovative practices, including facilitating implementation and evaluation of innovative practices and synthesizing results for university and System-level leaders. - By tapping networks across university partners and the System Office, examine gaps and pain points in university- and System-level practice and identify opportunities for PKH to address those gaps and pain points. Qualifications - Bachelor’s degree required; experience in partner and account management or business development. - 5+ years of experience in higher education, public policy, nonprofit management, or consulting. - Proven track record of consultative or solution-based selling, ideally within higher education or edtech. - Direct experience in university consulting, advising institutional leadership on enrollment, student success, or operational improvement. - Experience managing and growing a partnership or sales pipeline. - Excellent communication skills and can communicate, present, and influence credibly and effectively at all levels of an organization, including executive and C-level. - Natural relationship builder with integrity, reliability, and maturity. - Driven to care for the partnership and its stakeholders, ensuring their needs are met and finding opportunities to make each partnership successful. - Knowledge of public higher education, adult learners, and online delivery. - Have a knack for navigating change and a willingness to think creatively to solve a problem. - Effectively manage ambiguity. - Understand (or know how to discover) what the partnership’s stakeholders care about and how to support their goals, strategic plans, values, and mission. - Demonstrated ability to work constructively with cross-functional teams. - Ability to work independently within a complex environment, to drive recommendations to stakeholders and to juggle multiple initiatives at once. Benefits - Comprehensive benefits package that includes full medical/dental/vision coverage. - 401K with match. - Generous time-off policy with paid volunteer time. - Competitive salaries with the potential for performance bonus. - Remote working flexibility.

• Define and execute the Internal IT roadmap, aligning technology initiatives with business growth, operational priorities, and workforce needs. • Own end-user computing services including laptops/desktops, mobile devices, peripherals, collaboration platforms, and SaaS productivity tools. • Manage identity and access workflows that support efficient employee access to systems and applications, in coordination with Information Security. • Drive standardization, automation, and simplification of Internal IT operational processes.