Role Description - Design and build operational processes that protect businesses and users across Meta products. - Apply expertise in quantitative analysis, data mining, and data visualization to identify trends and implement solutions at scale. - Work with Engineering, Product, and Data Science teams to identify and build tools that improve performance of our systems. - Anticipate and predict potential threats to operations and platform, design and build solutions to protect against these threats, and then implement and enforce these systems at scale. - Perform statistical modeling and statistical regression analysis to construct business patterns and trends. - Build dashboards using Tableau and SQL to present business insight. - Plan and manage complex projects from the initial ideation phase through final execution. - Proactively communicate regular updates, concerns, trends, and the impact of changes to all internal stakeholders. - Develop and deliver measurement and reporting to quantify the impact of all launches, and monitor and analyze product and operational health metrics. - Drive internal and external process improvements, solve workflow problems, and ensure internal tools and automation systems are fully leveraged. - Telecommute from anywhere in the U.S. allowed. Qualifications - Requires a Bachelor’s degree (or foreign equivalent) in Computer Science, Engineering, Applied Sciences, Mathematics, Physics or related field, followed by five years of progressive, post baccalaureate work experience in the job offered or in a computer-related occupation. - Requires five years of experience in the following: - Dealing with complex, multi-faceted problems requiring creative and innovative solution development leveraging quantitative analysis and risk analysis. - Proficient to handle advanced analysis with large data sets in SQL and Excel. - PHP, Python, or Perl. - Building data pipelines. - Reporting systems, dynamic alerts, and data pipeline architecture. - Ability to rapidly assess, analyze, and resolve complicated issues, and distill that complexity into simple and concise concepts. - Ability to prioritize, re-prioritize, and handle multiple competing priorities. - Working with data visualization tools: Tableau or Unidash. - Ability to resolve and communicate issues with business presentation skills to both technical and non-technical audiences. - Solving problems using data and providing practical business insights. - Leading data-driven projects from definition through interpretation and execution. Requirements - $177,569/year to $207,020/year + bonus + equity + benefits.

Role Description Kentro is seeking a skilled and detail-oriented Technical Writer to support the Department of Veterans Affairs’ enterprise Hardware Asset Management (HAM) program in developing a comprehensive, authoritative, and audit-ready policy framework. Over an 18-month engagement, this individual will lead the drafting, alignment, standardization, and maintenance of fourteen foundational ITAM/HAM enterprise policies that govern how the VA tracks, secures, finances, and disposes of all IT hardware assets across VHA, VBA, NCA, and Staff Offices. This role sits at the intersection of technical expertise and accessible communication. The ideal candidate brings a strong background in IT Asset Management, federal policy standards, and ServiceNow-aligned processes, paired with an exceptional ability to translate highly complex technical concepts into clear, plain-language documentation that end users of all skill levels can understand and act upon. The Technical Writer will work cross-functionally with procurement, finance, security, logistics, and field operations teams to gather inputs, synthesize data, and convert technical information into well-structured written narratives that meet VA governance and compliance requirements. Location: This position can be performed remotely within the United States and will support Eastern Time working hours. Responsibilities - Policy Development & Documentation - Lead the development of fourteen foundational ITAM/HAM enterprise policies over an 18-month period, covering the full hardware asset lifecycle from demand through disposal. - Draft, revise, and finalize policy documents in alignment with VA Handbook 7002, VA Financial Policy, federal property standards, OMB requirements, and ServiceNow HAM platform capabilities. - Ensure all policies are internally consistent, cross-referenced appropriately, and collectively form a cohesive operational doctrine for the VA’s enterprise ITAM program. - Maintain a structured, predictable development timeline to deliver policies in accordance with program milestones and audit readiness requirements. - Manage version control, document lifecycle, and maintenance schedules for all policy artifacts. - Plain Language & Accessible Communication - Translate highly technical IT asset management concepts, platform processes, and compliance requirements into clear, plain-language documentation accessible to end users of varying technical backgrounds. - Apply plain language and plain writing principles to ensure policy documents, user guides, and reference materials are straightforward, actionable, and free of unnecessary jargon. - Develop supporting materials such as summaries, quick reference guides, and job aids that reinforce key policy concepts for frontline staff and non-technical audiences. - Tailor the tone, structure, and reading level of documentation to the intended audience: from field technicians to senior leadership. - Stakeholder Engagement & Information Gathering - Conduct interviews and working sessions with subject matter experts across procurement, finance, security, logistics, IT operations, and field teams to gather inputs for policy development. - Synthesize complex, multi-source data and stakeholder input into cohesive, well-organized written narratives. - Collaborate with HAM leadership, project teams, and client stakeholders to validate draft policies, incorporate feedback, and ensure organizational alignment. - Navigate cross-functional environments with professionalism and adaptability, building effective working relationships with stakeholders across diverse teams and communication styles. - Tools & Document Production - Produce professional, polished documentation using a variety of word processing, spreadsheet, graphics, and scheduling tools including Microsoft Word, Excel, PowerPoint, Visio, and SharePoint. - Convert raw data, process flows, and technical inputs into structured written narratives, policy frameworks, and reference documents. - Develop visual aids, process diagrams, and supporting graphics where appropriate to enhance comprehension and usability of policy documents. - Maintain organized documentation repositories and support document management in alignment with VA records and governance standards. - Compliance & Governance Alignment - Ensure all policy documents support audit readiness, transparency, and defensible compliance positions across the VA’s enterprise ITAM program. - Align policy language and structure with ServiceNow HAM platform capabilities to ensure governance artifacts are operationally grounded and implementable. - Support the elimination of fragmented asset oversight by developing enforceable, standardized policies applicable across VHA, VBA, NCA, and Staff Offices. - Assist with policy gap analysis, tracking policy development progress against program milestones and compliance obligations. Qualifications - Bachelor’s degree in English, Communications, Technical Writing, Information Systems, or a related field (4 years of additional relevant experience may be substituted for education). - Demonstrated experience as a Technical Writer supporting complex IT systems, programs, or federal technology initiatives. - Proven ability to translate highly technical information into clear, plain-language documentation accessible to non-technical end users. - Experience gathering information from subject matter experts and converting multi-source data and inputs into well-structured written narratives. - Proficiency with a variety of word processing, spreadsheet, graphics, and scheduling tools including Microsoft Word, Excel, PowerPoint, Visio, and SharePoint. - Strong understanding of document lifecycle management, version control, and records governance. - Excellent written communication skills with exceptional attention to detail, consistency, and clarity. - Experience working in federal, compliance-driven, or highly regulated environments preferred. Requirements - Experience writing policy, procedure, or governance documentation for federal IT programs. - Familiarity with IT Asset Management (ITAM), Hardware Asset Management (HAM), or ServiceNow HAM processes and terminology. - Knowledge of VA Handbook 7002, federal property standards, or OMB asset management requirements. - Experience supporting audit readiness initiatives or developing compliance documentation. - Familiarity with NIST frameworks, Zero Trust principles, or federal IT security compliance standards. - Experience developing visual aids, process flow diagrams, or infographics using tools such as Visio, Lucidchart, or Miro. - Professional certification in technical writing. Benefits - Competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. - Education reimbursement for certifications, degrees, or professional development. - Flexibility for professional growth and networking opportunities. - Commitment to incorporating fun into every day with activities like happy hours, holiday events, fitness & wellness events, and annual celebrations. - Support for community engagement through charity events.

Role Description Você quer ser a referência técnica que transforma performance fermentativa em resultados financeiros mensuráveis para clientes estratégicos? Esta posição é responsável por atuar como referência técnica em processos fermentativos industriais, apoiando clientes estratégicos na melhoria de performance operacional e na geração de impacto econômico mensurável. O papel combina forte profundidade técnica, capacidade analítica, atuação em campo e interface próxima com times comerciais e liderança interna. - Liderar diagnósticos técnicos e atividades de consultoria em processos fermentativos industriais, apoiando clientes estratégicos na tomada de decisões operacionais críticas. - Atuar como referência técnica em fermentação industrial, com foco em leveduras, enzimas, sanitizantes e microbiologia, realizando análises de processo, auditorias técnicas, testes industriais e investigações estruturadas de causa raiz. - Planejar, executar e validar projetos técnicos com impacto mensurável em desempenho e resultado financeiro, estruturando planos de ação, definindo indicadores de performance e acompanhando testes industriais. - Interpretar dados de processo e de laboratório, traduzindo resultados técnicos em ganhos claros de rendimento, produtividade, estabilidade microbiológica e redução de custos operacionais. - Elaborar relatórios técnicos e executivos robustos, combinando análises técnicas aprofundadas com resumos executivos claros e orientados à tomada de decisão gerencial. - Atuar como elo técnico-comercial entre clientes, time de vendas e liderança interna, fornecendo suporte técnico avançado, análises comparativas e recomendações estratégicas alinhadas aos objetivos comerciais da empresa. - Contribuir para o desenvolvimento de conhecimento técnico aplicado, mantendo-se atualizado por meio de literatura, dados industriais e prática de campo. - Capacitar clientes, equipe comercial e stakeholders internos por meio de treinamentos técnicos em fermentação, microbiologia, análise de dados, sistemas de medição e controle de processo. Qualifications - Forte base técnica em fermentação industrial e processos biotecnológicos aplicados. - Capacidade comprovada de análise crítica, diagnóstico de problemas complexos e condução de projetos técnicos em ambiente industrial. - Habilidade para transformar dados técnicos em recomendações práticas e impacto econômico tangível. - Comunicação clara e estruturada, com capacidade de interagir com diferentes níveis da organização e com clientes. - Perfil consultivo, orientado a resultados, com alto nível de autonomia e responsabilidade técnica. Requirements - Capacidade de conectar profundidade técnica em fermentação industrial com visão de negócio, traduzindo análises complexas em recomendações claras e acionáveis. - Experiência em conduzir projetos técnicos de alta complexidade em ambiente industrial, com foco em impacto mensurável e tomada de decisão baseada em dados. - Perfil consultivo e didático, com habilidade para influenciar clientes e stakeholders internos por meio de argumentos técnicos sólidos e comunicação estruturada. Benefits - Oportunidade de atuar em uma empresa global referência em Health & Biosciences, com forte foco em ciência aplicada e inovação tecnológica. - Exposição a desafios técnicos complexos e a clientes estratégicos, com autonomia para gerar impacto real em performance e resultados. - Ambiente colaborativo, com interação constante entre áreas técnicas, comerciais e liderança, estimulando aprendizado contínuo e crescimento profissional. - Cultura que valoriza conhecimento técnico, pensamento crítico e protagonismo na resolução de problemas industriais. - Possibilidade de desenvolvimento técnico e profissional em um contexto internacional, dinâmico e orientado a resultados.

Role Description The Technical EDI Specialist works under the direction of the Production Support Manager and serves as the organization’s lead backend technical resource for EDI transaction integrity, internal enrollment data alignment, issuer file reconciliation support, and complex production data corrections within Connect for Health Colorado’s marketplace systems. This role focuses on the internal system, database, and transaction-level components of EDI processing rather than external issuer-facing coordination. This role serves as a key technical partner to Product, Engineering, and Issuer Operations to support enrollment data reconciliation efforts, validate cross-system discrepancies, and ensure alignment between internal system data, issuer-reported information, and CMS. The Technical EDI Specialist provides deep analysis of transaction-level issues, data mismatches, and bulk correction impacts, enabling Product and Engineering to accurately define problems and implement effective solutions, while supporting Issuer Operations in resolving reconciliation discrepancies and ensuring cross-system alignment. The role also identifies systemic patterns, establishes guardrails, and surfaces actionable insights that inform and influence Product prioritization and decision-making, while strengthening data handling and system logic to prevent recurrence and improve data quality and system reliability. Position Responsibilities - Serve as the senior subject matter expert for backend EDI transactions, policy services, internal dispute resolution, and regulatory reporting. - Act as a key technical partner to Product, Engineering, and Issuer Operations to support enrollment data reconciliation and ensure cross-system alignment between internal systems, issuers, and CMS. - Translate production issues, reconciliation discrepancies, and data trends into actionable insights that inform and influence Product prioritization and decision-making. - Provide deep analysis of transaction-level issues, data mismatches, and bulk correction impacts to enable accurate problem definition and effective solution design. - Support Issuer Operations in resolving reconciliation discrepancies through validation of transaction behavior and cross-system data alignment. - Perform advanced SQL analysis to validate eligibility, enrollment, premium, and financial assistance data consistency across systems. - Review and validate high-risk and bulk Data Change Requests impacting enrollment, financial assistance, premiums, issuer reconciliation, and regulatory reporting. - Validate correction logic against transaction history, eligibility results, policy grouping, and financial assistance calculations to prevent downstream risk. - Establish and maintain review standards and governance guardrails to ensure audit readiness, regulatory compliance, and data integrity. - Identify systemic patterns and recurring issues, guide root cause analysis, and strengthen data handling and system logic to reduce recurrence. - Serve as the technical lead for high-impact production incidents involving enrollment, financial data, issuer data exchange, or reporting discrepancies. - Provide mentorship and technical oversight to Production Support team members to strengthen EDI and reconciliation capabilities. - Collaborate with BI, Issuer Operations, Architecture, Engineering, and external partners to ensure data integrity and alignment with production behavior. - Ensure adherence to Incident and Problem Management processes and contribute to operational maturity within Production Support. - Perform other duties as assigned. Qualifications - Colorado resident. - Bachelor’s degree in computer science, Information Systems, Business Administration, or a directly related field and/or equivalent years of relevant technical experience. - Minimum of 5 years of demonstrated experience supporting complex production systems involving EDI transactions, enrollment platforms, or financial data reconciliation. - Proficiency in EDI standards (X12), including experience with data mapping and translation concepts. - Strong technical knowledge of file formats such as XML and JSON. - Experience with communication protocols, including APIs and SFTP. - Advanced SQL skills for data analysis, validation, and troubleshooting. - Familiarity with tools and platforms such as Java, Swagger, and Rancher. - Experience troubleshooting regulatory or external reporting extracts. - Experience designing, reviewing, and validating database correction scripts. - Experience working within ITIL-based Incident and Problem Management frameworks. - Proficiency with tools such as JIRA Service Desk, JIRA Software, Confluence, and production logging/monitoring tools. - Exceptional analytical thinking and pattern recognition skills. - Ability to operate independently and exercise sound technical judgment in high-impact scenarios. - Effective cross-functional collaboration and communication skills. - Ability to remain calm and decisive during time-sensitive operational periods, including Open Enrollment. Preferred Skills - Experience working within a State-Based Marketplace or healthcare enrollment system. - Knowledge of premium subsidy calculations and federal reconciliation requirements. - Experience supporting large-scale population-impacting data corrections. Work Environment - Currently working remotely. - The Connect for Health Colorado office is located in the North Tech Center area of Denver, near the intersection of I-25 and I-225. - Work schedule may include some non-traditional hours, weekends, and evening events. - Core office hours are typically 8 am-5 pm with some flexibility. Benefits - Connect for Health Colorado offers a competitive benefits package. - Employees are offered a robust benefits package and may elect from various offerings to tailor a package best suited to their individual needs. - Employees are eligible to participate in the organization’s 403(b) plan. - Paid time off, short-term and long-term disability, and life insurance are provided. - The salary range for this position is $72,100 - $94,760 per year. To Apply Please apply on our Career page at Connect for Health Colorado Employment . Connect for Health Colorado is an equal opportunity employer (EOE). Connect for Health Colorado may, at its discretion, conduct a background check on any workforce member and/or require job candidates to successfully complete a background check as a condition of employment. Application Deadline This will be posted for a minimum of 5 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Post date: 04/23/2026.